About Explorer Shafers
Explorer Shafers is a software platform from Explorer Software that supports operational management in various industries. It provides capabilities for project tracking, resource allocation, and financial reporting so users can monitor progress and manage budgets effectively. The platform is designed to help organizations simplify their management processes through comprehensive data insights. Additionally, Explorer Shafers features customizable dashboards and reporting tools that enable users to tailor their views and generate specific reports as needed. Key capabilities: project tracking resource allocation financial reporting customizable dashboards reporting tools Best for: project managers and team leaders that need to oversee operations efficiently.
Explorer Shafers is a robust, integrated field service management solution offering a comprehensive suite of tools for service contractors. Its strengths lie in its all-in-one approach, integrating field operations with back-office functions like accounting and payroll, and its responsive customer support. While the cost and learning curve can be high, it provides a powerful and effective tool for mid-to-large-size service businesses seeking to streamline their operations and manage all aspects of their business in one platform.
Pros & Cons
- +Efficiently schedule and dispatch service technicians
- +Real-time tracking of technician locations
- +Streamlined communication between dispatchers and technicians
- +Improved customer service through quicker response times
- +Comprehensive reporting and analytics for performance assessment
- −Some users find the cost for the software and the annual support agreement to be high.
- −The extensive features and possibilities can be tedious to set up and have a steep learning curve.
- −Some users report that upgrades can introduce bugs and ongoing technical support is frequently needed.
- −Historically ran only on Windows, which might be a limitation for some users.
Features
Key features
- Dispatch & Scheduling
- Visual dispatch with drag-and-drop controls, technician location and status tracking, and efficient call handling.
- Mobile Tools
- Provides technicians with job information, customer history, signature capture, and invoicing capabilities in the field.
- Accounting & Payroll Integration
- Features accounting functions including payroll, accounts receivable, and customer master files.
- Inventory & Price List Management
- Manages inventory, flat rate pricing scenarios, and materials availability.
- Reporting & Analytics
- Customizable dashboards and real-time reports on technician and operation performance.
Additional features
- Dispatch Board
- A visual interface with drag-and-drop scheduling, real-time updates, and resource allocation tools.
- Mobile Field Tools
- Provides technicians with access to job information, customer history, and documentation on the go.
- Accounting
- Full accounting functionality, including general ledger, accounts receivable, and accounts payable.
- Payroll
- Integrated payroll management for field and office staff.
- Customer Master Files
- Centralized customer database with history, contracts, and installed equipment information.
- Inventory Management
- Tracks inventory, manages stock levels, and facilitates parts ordering.
- Price List Management
- Manages flat rate pricing scenarios and material pricing for accurate quoting and invoicing.
- Maintenance Agreements
- Tracks and manages customer maintenance contracts and automated billing.
- Marketing Campaigns
- Tools for managing marketing efforts and customer communication (e.g., email reminders).
- Reporting & Analytics
- Customizable dashboards and reports to monitor KPIs, technician performance, and profitability.
- Signature Capture
- Captures customer signatures electronically on invoices or work orders.
- GPS Tracking
- Monitors technician locations in real-time to optimize routes and improve efficiency.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Explorer Shafers
Explorer Shafers is a software platform from Explorer Software that supports operational management in various industries. It provides capabilities for project tracking, resource allocation, and financial reporting so users can monitor progress and manage budgets effectively. The platform is designed to help organizations simplify their management processes through comprehensive data insights. Additionally, Explorer Shafers features customizable dashboards and reporting tools that enable users to tailor their views and generate specific reports as needed. Key capabilities: project tracking resource allocation financial reporting customizable dashboards reporting tools Best for: project managers and team leaders that need to oversee operations efficiently.
Explorer Shafers Details
Explorer Shafers's In-App Market Place
Does Explorer Shafers have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), INR (₹), CNY (¥), BRL (R$), MXN ($)
Pros & Cons
- Efficiently schedule and dispatch service technicians
- Real-time tracking of technician locations
- Streamlined communication between dispatchers and technicians
- Improved customer service through quicker response times
- Comprehensive reporting and analytics for performance assessment
- Some users find the cost for the software and the annual support agreement to be high.
- The extensive features and possibilities can be tedious to set up and have a steep learning curve.
- Some users report that upgrades can introduce bugs and ongoing technical support is frequently needed.
- Historically ran only on Windows, which might be a limitation for some users.
Explorer Shafers's Support Options
Email Address
info@explorer-software.comContact
800-665-8966Explorer Shafers's Alternatives
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