EZeService logo

EZeService

by Platypus Software · Since 1982
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ActiveAvailable globallyOn-premise
Quick facts
VendorPlatypus Software
Year launched1982
StatusActive
LocationPO Box 326 Kenmore Qld 4069 Australia
Countries servedGlobal
Languages12
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About EZeService

EZeService is a software platform from Platypus Software that provides IT-related services. It includes Software Testing, Database Management, and Management Consulting so organizations can effectively manage their IT needs. EZeService is designed to support a wide range of IT projects and services, ensuring quality and efficiency in development processes. With a focus on providing comprehensive solutions, it allows businesses to address their unique challenges in software development and integration. Key capabilities: Software Testing Database Management Software Development & Integration Management Consulting Expertise Best for: organizations that need reliable IT service management and support for their technological initiatives.

EZeService is a comprehensive jobs management and field service software designed for service-based businesses across over 60 industries. It provides end-to-end management from quotes to invoicing, with features such as visual job grids, diary scheduling, equipment tracking, progressive invoicing, mobile PDA integration, and service agreement management. The software’s interface is intuitive and user-friendly, featuring drag-and-drop scheduling, color-coded job statuses, and simple navigation. Built-in guides and an online knowledge base further enhance usability, allowing teams to quickly adapt to its tools without extensive training. The software excels in functionality, offering multi-job tracking, purchase order creation, warranty alerts, and integration with major accounting systems including MYOB, QuickBooks, Sage, Pastel, Arrow, and FinancePlus. Mobile field support allows technicians to capture signatures, photos, and notes in real-time, improving efficiency and accuracy. Its performance is reliable, handling large job volumes and complex service workflows without significant slowdowns. EZeService supports hybrid deployment with Windows-based on-premise modules alongside mobile access, ensuring flexibility for businesses with varying IT infrastructures. Pricing is available in three tiers—Standard, Professional, and Premier—to suit different operational needs, and businesses can contact sales@platypusau.

Pros & Cons

Pros
  • Comprehensive job lifecycle management from quote to invoice for seamless operations
  • Strong mobile support allowing field technicians to update jobs, capture signatures, and upload photos
  • Highly customizable with user-defined fields and industry-specific templates
  • Supports multiple currencies and industries for diverse business needs
  • Easy-to-use interface that minimizes training time for new users
Cons
  • User interface may feel dated compared to modern FSM tools
  • Advanced reporting may require additional configuration or technical knowledge
  • Mobile app functionality depends on PDA integration and may require extra setup

Features

Key features

Visual Job Grid

Displays jobs with status, color-coding, and filters for easy tracking and scheduling

Diary Bookings & Scheduling

Drag-and-drop calendar for managing appointments and technician allocation

Service History & Equipment Tracking

Tracks all equipment, serial numbers, and maintenance history

Progressive Invoicing & Profit Reporting

Allows incremental invoicing with gross-profit analysis per job

Mobile PDA Integration

Field technicians can capture signatures, photos, and update jobs in real-time

Quote & Job Workflow

Converts quotes directly into jobs and invoices, streamlining operations

Service Agreements & Warranty Alerts

Manages contracts and warns about expired warranties

Additional features

Quote to Job to Invoice Workflow

Complete end-to-end job management from customer quote to billing

Templates for Quotes/Jobs

Predefined templates to speed up quoting and job creation

Job Grid with Filters and Color-coding

Customizable grid to visualize and manage jobs efficiently

Link External Documents and Photos

Attach relevant files directly to jobs for reference

Add Notes Against Job/Equipment/Technician

Maintain detailed notes for each job component

Multi-job Items/Equipment in One Job

Track multiple items or pieces of equipment under a single job

Raise Purchase Orders on the Fly

Create purchase orders for parts and labor as needed

Service Agreements with Rolling Contracts

Manage recurring contracts with renewal notifications

Warranty Processing Alerts

Notifies when warranties are nearing expiration

Multiple Charge-out and Cost Rates per Technician

Customize labor and cost rates for each technician

Multi-currency Enabled

Supports jobs and billing in multiple currencies

Mail-merge Capabilities

Generate personalized letters or emails for clients

Flexible Reporting and Open Database (ODBC) Support

Create reports and access database externally

Security Controls

Control access to costs, jobs, and sensitive information

Terminology Database / User-defined Fields

Customize terminology and fields for specific industries

Mobile/Email/SMS Integration

Notify clients and field staff via SMS, email, or mobile notifications

Integration with Accounting Systems

Connects with MYOB, QuickBooks, Sage, Pastel, Arrow, FinancePlus, Evolution

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
12
Interface languages
4
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabic

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD

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