About EZeService
EZeService is a software platform from Platypus Software that provides IT-related services. It includes Software Testing, Database Management, and Management Consulting so organizations can effectively manage their IT needs. EZeService is designed to support a wide range of IT projects and services, ensuring quality and efficiency in development processes. With a focus on providing comprehensive solutions, it allows businesses to address their unique challenges in software development and integration. Key capabilities: Software Testing Database Management Software Development & Integration Management Consulting Expertise Best for: organizations that need reliable IT service management and support for their technological initiatives.
EZeService is a comprehensive jobs management and field service software designed for service-based businesses across over 60 industries. It provides end-to-end management from quotes to invoicing, with features such as visual job grids, diary scheduling, equipment tracking, progressive invoicing, mobile PDA integration, and service agreement management. The software’s interface is intuitive and user-friendly, featuring drag-and-drop scheduling, color-coded job statuses, and simple navigation. Built-in guides and an online knowledge base further enhance usability, allowing teams to quickly adapt to its tools without extensive training. The software excels in functionality, offering multi-job tracking, purchase order creation, warranty alerts, and integration with major accounting systems including MYOB, QuickBooks, Sage, Pastel, Arrow, and FinancePlus. Mobile field support allows technicians to capture signatures, photos, and notes in real-time, improving efficiency and accuracy. Its performance is reliable, handling large job volumes and complex service workflows without significant slowdowns. EZeService supports hybrid deployment with Windows-based on-premise modules alongside mobile access, ensuring flexibility for businesses with varying IT infrastructures. Pricing is available in three tiers—Standard, Professional, and Premier—to suit different operational needs, and businesses can contact sales@platypusau.
Pros & Cons
- +Comprehensive job lifecycle management from quote to invoice for seamless operations
- +Strong mobile support allowing field technicians to update jobs, capture signatures, and upload photos
- +Highly customizable with user-defined fields and industry-specific templates
- +Supports multiple currencies and industries for diverse business needs
- +Easy-to-use interface that minimizes training time for new users
- −User interface may feel dated compared to modern FSM tools
- −Advanced reporting may require additional configuration or technical knowledge
- −Mobile app functionality depends on PDA integration and may require extra setup
Features
Key features
- Visual Job Grid
- Displays jobs with status, color-coding, and filters for easy tracking and scheduling
- Diary Bookings & Scheduling
- Drag-and-drop calendar for managing appointments and technician allocation
- Service History & Equipment Tracking
- Tracks all equipment, serial numbers, and maintenance history
- Progressive Invoicing & Profit Reporting
- Allows incremental invoicing with gross-profit analysis per job
- Mobile PDA Integration
- Field technicians can capture signatures, photos, and update jobs in real-time
- Quote & Job Workflow
- Converts quotes directly into jobs and invoices, streamlining operations
- Service Agreements & Warranty Alerts
- Manages contracts and warns about expired warranties
Additional features
- Quote to Job to Invoice Workflow
- Complete end-to-end job management from customer quote to billing
- Templates for Quotes/Jobs
- Predefined templates to speed up quoting and job creation
- Job Grid with Filters and Color-coding
- Customizable grid to visualize and manage jobs efficiently
- Link External Documents and Photos
- Attach relevant files directly to jobs for reference
- Add Notes Against Job/Equipment/Technician
- Maintain detailed notes for each job component
- Multi-job Items/Equipment in One Job
- Track multiple items or pieces of equipment under a single job
- Raise Purchase Orders on the Fly
- Create purchase orders for parts and labor as needed
- Service Agreements with Rolling Contracts
- Manage recurring contracts with renewal notifications
- Warranty Processing Alerts
- Notifies when warranties are nearing expiration
- Multiple Charge-out and Cost Rates per Technician
- Customize labor and cost rates for each technician
- Multi-currency Enabled
- Supports jobs and billing in multiple currencies
- Mail-merge Capabilities
- Generate personalized letters or emails for clients
- Flexible Reporting and Open Database (ODBC) Support
- Create reports and access database externally
- Security Controls
- Control access to costs, jobs, and sensitive information
- Terminology Database / User-defined Fields
- Customize terminology and fields for specific industries
- Mobile/Email/SMS Integration
- Notify clients and field staff via SMS, email, or mobile notifications
- Integration with Accounting Systems
- Connects with MYOB, QuickBooks, Sage, Pastel, Arrow, FinancePlus, Evolution
Pricing
Countries & Languages
Interface languages
Billing currencies
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About EZeService
EZeService is a software platform from Platypus Software that provides IT-related services. It includes Software Testing, Database Management, and Management Consulting so organizations can effectively manage their IT needs. EZeService is designed to support a wide range of IT projects and services, ensuring quality and efficiency in development processes. With a focus on providing comprehensive solutions, it allows businesses to address their unique challenges in software development and integration. Key capabilities: Software Testing Database Management Software Development & Integration Management Consulting Expertise Best for: organizations that need reliable IT service management and support for their technological initiatives.
EZeService Details
EZeService's In-App Market Place
Does EZeService have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (AUD)
Pros & Cons
- Comprehensive job lifecycle management from quote to invoice for seamless operations
- Strong mobile support allowing field technicians to update jobs, capture signatures, and upload photos
- Highly customizable with user-defined fields and industry-specific templates
- Supports multiple currencies and industries for diverse business needs
- Easy-to-use interface that minimizes training time for new users
- User interface may feel dated compared to modern FSM tools
- Advanced reporting may require additional configuration or technical knowledge
- Mobile app functionality depends on PDA integration and may require extra setup
EZeService's Support Options
Email Address
sales@platypusau.comContact
+61 7 3720 0700EZeService's Alternatives
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