About Facilitee
Facilitee is a real estate management software for property owners and managers. It provides a centralized platform for communication with tenants, owners, and suppliers to manage maintenance, repairs, and other service requests. The software aims to increase operational efficiency, improve tenant satisfaction, and provide data-driven insights into property portfolios.
Facilitee is a cloud-based real estate management platform designed for property owners, asset managers, and property managers, with a primary focus on the Dutch market. The software centralizes communication and workflows for maintenance and service requests, connecting tenants, managers, owners, and suppliers on a single platform. Key features include a unified dashboard, digital work orders, a built-in chat function, and detailed performance analytics. It also offers mobile apps for iOS and Android, allowing all stakeholders to collaborate on the go. A notable feature is the use of 'decision trees' which guide tenants through self-help for common issues, aiming to reduce the volume of service desk tickets. Facilitee integrates with existing ERP and CRM systems, with Bloxs being a named integration partner. Pricing is not public and requires a custom quote based on the number of rental contracts. Support is available via email, phone, and live chat.
Pros & Cons
- Centralizes communication between tenants, managers, and suppliers, streamlining maintenance workflows.
- Offers dedicated mobile apps for all user types (managers, tenants, suppliers) for on-the-go access.
- Includes a 'decision tree' feature to help tenants self-resolve common issues, reducing support tickets.
- Provides detailed analytics on tenant satisfaction and service provider performance.
- Claims to integrate with any existing ERP, CRM, or accounting software.
- Pricing is not publicly available and requires contacting the sales team for a custom quote.
- The company and its website are primarily focused on the Dutch market, which may be a limitation for international users.
- No public documentation or help center is available, with support channeled through direct contact and an FAQ page.
Features
Key features
Communicate directly with tenants, property users, or owners through a built-in chat service, supporting both one-on-one and group chats.
Assign tasks, cases, and reports to team specialists or service providers, and track progress centrally.
Send digital work orders to service providers, which can be completed and signed off by tenants on a phone or tablet for a seamless digital process.
Guide tenants to solve common issues themselves with videos, images, and step-by-step instructions, reducing service desk requests by up to 40%.
Provides an at-a-glance overview of the entire property portfolio, highlighting urgent requests, questions, and complaints that require attention.
Gain insight into organizational performance, service provider effectiveness, and overall tenant satisfaction with real-time data.
Access the platform anytime, anywhere, with dedicated apps for tenants, managers, owners, and suppliers on iOS and Android.
Additional features
Enables service desk teams to collaborate on tickets and tasks from the office, home, or while visiting a property.
Leave internal notes for team members on a ticket, task, or building level to keep everyone informed.
A planning board allows managers to schedule repairs, send reminders, and sync with Google or Outlook calendars.
Provides different environments and roles for property owners, managers, suppliers, and tenants to facilitate optimal collaboration.
Maintains a full history of all reports, cases, and tasks for all stakeholders, which helps in resolving disputes.
Tenants can use QR codes placed in buildings to easily report an issue.
Tag colleagues on tickets to get quick responses and accelerate processing times.
Pricing
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Available in
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About Facilitee
Facilitee is a real estate management software for property owners and managers. It provides a centralized platform for communication with tenants, owners, and suppliers to manage maintenance, repairs, and other service requests. The software aims to increase operational efficiency, improve tenant satisfaction, and provide data-driven insights into property portfolios.
Facilitee Details
Facilitee's In-App Market Place
Does Facilitee have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Euro (€)
Pros & Cons
- Centralizes communication between tenants, managers, and suppliers, streamlining maintenance workflows.
- Offers dedicated mobile apps for all user types (managers, tenants, suppliers) for on-the-go access.
- Includes a 'decision tree' feature to help tenants self-resolve common issues, reducing support tickets.
- Provides detailed analytics on tenant satisfaction and service provider performance.
- Claims to integrate with any existing ERP, CRM, or accounting software.
- Pricing is not publicly available and requires contacting the sales team for a custom quote.
- The company and its website are primarily focused on the Dutch market, which may be a limitation for international users.
- No public documentation or help center is available, with support channeled through direct contact and an FAQ page.
Facilitee's Support Options
Facilitee's Alternatives
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