About Fastrax
Fastrax is a software platform from Ergos Software Solutions that provides industry-specific solutions. It combines features such as About Ergos, Industry Solutions, Support & Downloads, and Contact Us so users can access comprehensive information and support for their specific needs. Fastrax also offers additional resources for users to learn more about the software and its applications in various industries. Key capabilities: About Ergos Industry Solutions Support & Downloads Contact Us More About Fastrax Best for: businesses and organizations that need tailored software solutions for their industry challenges.
Fastrax Service Software, developed by Ergos Software, is a comprehensive Field Service Management (FSM) solution built to fully automate and streamline operations for trades like HVAC, Plumbing, and general service companies. It integrates core business functions—Dispatching, Accounting, Inventory, and Reporting—into a single, unified platform, effectively eliminating redundant data entry and establishing a seamless workflow. Distinctive functionality is provided by Fastrax TechTrax, mobile field units enabling technicians to manage calls, log hours, and print invoices/proposals remotely. Furthermore, the system supports real-time performance tracking and automates credit card processing for quick approvals. The software is engineered for intuitive use, ensuring that data input begins working for every department immediately, focusing on maximum operational efficiency. Performance is validated by its ability to deliver up-to-the-minute metrics on shop efficiency and departmentalized revenue, supporting quick decision-making. The system’s security is managed via secured user accounts, allowing business owners to strictly control each employee's access. Target users span the entire service infrastructure, from office managers to field technicians using wireless barcode scanning for inventory management.
Pros & Cons
- +Technician tablets allow field staff to dispatch, arrive, and close out calls independently, improving workflow efficiency.
- +Real-time communication between technicians and office staff ensures seamless coordination and reduces delays.
- +The tech app includes presentation tools and image attachment options, aiding in sales and documentation of work performed.
- +Cloud-based platform enables instant data synchronization across all users, supporting remote operations effectively.
- +Highly customizable, allowing businesses to request and implement tailored features quickly to meet specific needs.
- −Dependence on internet connectivity could affect tablet and cloud functionality in areas with poor coverage.
- −Advanced customization may require additional support, increasing reliance on the vendor for changes.
- −Large-scale deployments may require more robust IT infrastructure to maintain performance.
- −Notifications and alerts could become overwhelming if not properly configured for each role.
- −Some businesses may find certain reporting or analytics features insufficient for detailed operational insights.
Features
Key features
- Dispatching Module
- Manage service calls and schedule technicians efficiently to ensure timely job completion and resource optimization
- Accounting
- Track financial transactions, handle invoicing, manage accounts payable/receivable, and generate financial reports for your service business
- Inventory Management
- Monitor stock levels, utilize wireless barcode scanning, and streamline inventory control across multiple locations
- Reporting
- Access real-time dashboards showing technician efficiency, shop productivity, departmental revenue, and conversion rates to make informed decisions
- Mobile/Field Unit Integration
- Technicians can pick up jobs, print invoices and proposals on-site, log hours worked, and update job status directly from the field
- Credit Card Processing
- Automatically process customer payments with quick approval and easy batch reconciliation
- Customer Management
- Store customer data, track service history, and maintain communication records for improved client relationships
Additional features
- Dispatch Management
- Schedule and assign jobs to technicians based on availability and location to improve operational efficiency
- Accounting/Financials
- Manage job costing, invoicing, ledgers, and financial reports to maintain accurate business finances
- Inventory Control
- Track and manage stock, perform wireless barcode scanning, and reduce manual errors in inventory handling
- Reporting Dashboards
- Monitor real-time technician and shop efficiency, departmental revenue, and tasks sold for data-driven decisions
- Mobile Technician App (TechTrax)
- Allow technicians to manage their own jobs, create invoices and proposals on-site, and log work hours from the truck
- Contract and Job Management
- Organize service contracts, track work progress, and manage job details for service industry clients
- Routing/GPS Tracking
- Monitor technician locations and optimize routing for faster response times
- CRM / Customer Database
- Maintain detailed records of customers, service history, and preferences to enhance customer satisfaction
- Flat Rate Systems and Job Tracking
- Standardize pricing, track service tasks, and simplify billing processes
- Payment Integration
- Support automatic credit card processing for faster payment collection and reconciliation
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Fastrax
Fastrax is a software platform from Ergos Software Solutions that provides industry-specific solutions. It combines features such as About Ergos, Industry Solutions, Support & Downloads, and Contact Us so users can access comprehensive information and support for their specific needs. Fastrax also offers additional resources for users to learn more about the software and its applications in various industries. Key capabilities: About Ergos Industry Solutions Support & Downloads Contact Us More About Fastrax Best for: businesses and organizations that need tailored software solutions for their industry challenges.
Fastrax Details
Fastrax's In-App Market Place
Does Fastrax have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), AUD ($), CAD ($), JPY (¥), CNY (¥), SEK (kr), CHF (CHF), INR (₹), BRL (R$), RUB (₽), KRW (₩), MXN ($), SGD ($), HKD ($)
Pros & Cons
- Technician tablets allow field staff to dispatch, arrive, and close out calls independently, improving workflow efficiency.
- Real-time communication between technicians and office staff ensures seamless coordination and reduces delays.
- The tech app includes presentation tools and image attachment options, aiding in sales and documentation of work performed.
- Cloud-based platform enables instant data synchronization across all users, supporting remote operations effectively.
- Highly customizable, allowing businesses to request and implement tailored features quickly to meet specific needs.
- Dependence on internet connectivity could affect tablet and cloud functionality in areas with poor coverage.
- Advanced customization may require additional support, increasing reliance on the vendor for changes.
- Large-scale deployments may require more robust IT infrastructure to maintain performance.
- Notifications and alerts could become overwhelming if not properly configured for each role.
- Some businesses may find certain reporting or analytics features insufficient for detailed operational insights.
Fastrax's Support Options
Email Address
support@ergos-software.comContact
(562) 696-5474Fastrax's Alternatives
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