About Fastviewer
Matrix42 FastViewer is a remote access and support software from Fastviewer UK that enables IT professionals to manage devices anytime, anywhere via a browser or desktop app. It provides secure remote access, service management, and software asset management so IT teams can effectively support users and manage technology resources. This platform is designed for efficient IT operations, facilitating quick troubleshooting and remote assistance. Key capabilities: secure remote access service management software asset management IT asset management SaaS management Best for: IT professionals that need to manage devices and support users remotely.
Fastviewer by Fastviewer UK is a dynamic collaboration software designed to facilitate seamless communication and teamwork among remote teams and organizations. This innovative platform offers a suite of tools aimed at enhancing virtual meetings, presentations, and collaborative projects. With Fastviewer, users can conduct high-quality video conferences, share screens, and collaborate on documents in real-time, ensuring that all team members remain engaged and productive, regardless of their location. The user interface of Fastviewer is intuitive and user-friendly, making it accessible for users of all skill levels. The design is clean and straightforward, with easy navigation features that allow users to quickly access the tools they need. Unique design elements, such as drag-and-drop functionality and real-time notifications, enhance the overall user experience and streamline the workflow. Fastviewer excels in offering robust functionalities and features that set it apart from its competitors. Key features include real-time screen sharing, quick access to remote devices, and interactive demo capabilities.
Pros & Cons
- +1. Professional Image: Enhances corporate image for remote connections.
- +2. Versatile Use: Offers various remote session types (support, inductions, meetings).
- +3. Customizable Invitations: Allows personalized participant invitations.
- +4. Cross-Platform Compatibility: Works across different operating systems.
- +5. Efficient Remote Support: Facilitates quick system fixes and remote assistance.
- +6. User-Friendly: Easy to use, requiring just a link for connection.
- +7. Fast Problem Resolution: Reduces downtime through rapid remote intervention.
- −1. Occasional Connection Delays: May experience infrequent delays when establishing a connection.
Features
Key features
- 1. Versatile Access
- Offers multiple access points including a web-based browser application, a desktop application for Windows and Mac, and integration with Matrix42's Enterprise Service Management. This provides flexibility for different user needs and environments.
- 2. Seamless Integration
- Fully integrated with Matrix42 solutions, enabling features like automatic client push to network computers, simplifying deployment and management.
- 3. Enhanced Productivity
- Enables quick remote troubleshooting, file transfer, and other features that accelerate ticket resolution and reduce downtime, leading to increased IT efficiency and employee productivity.
- 4. Unattended Access
- Allows access to computers and devices even when no one is present on the remote end, facilitating maintenance, updates, and troubleshooting outside of business hours.
- 5. Multi-Session Handling
- Supports simultaneous remote sessions, enabling technicians to manage multiple issues or access multiple devices concurrently, improving efficiency.
- 6. Security
- Includes two-factor authentication for users, enhancing security and protecting sensitive data during remote sessions.
Additional features
- 1. Remote Control
- Enables control of remote computers and devices as if on-site.
- 2. Web-Based Access
- Accessible through a web browser.
- 3. Desktop Application
- Available as a desktop application for Windows and Mac.
- 4. Enterprise Service Management Integration
- Integrated with Matrix42's ESM platform.
- 5. Automatic Client Push
- FastViewer client can be automatically deployed to network computers.
- 6. File Transfer
- Allows transfer of files between technician and client computers.
- 7. Multi-Session Handling
- Supports simultaneous remote sessions.
- 8. Multi-Window Control
- Enables control of multiple windows on the remote machine.
- 9. Clipboard Sharing
- Shares clipboard content between local and remote machines.
- 10. Remote Powershell & CMD
- Provides access to remote command-line interfaces.
- 11. Reboot/Restart
- Allows remote rebooting or restarting of the client computer.
- 12. Log Off/Log On & Switch User
- Enables remote logoff, logon, and user switching.
- 13. Multi-Monitor Support
- Supports remote viewing and control of multiple monitors.
- 14. Remote Screen Scaling
- Allows scaling of the remote screen for better viewing.
- 15. Session Usage Reporting
- Provides reports on session usage.
- 16. Localization Support
- Available in multiple languages.
- 17. Two-Factor Authentication
- Enhances security with two-factor authentication.
- 18. Unattended Access
- Allows access to remote machines without user presence.
- 19. Multiple Access Profiles
- Offers different access profiles for various needs.
- 20. Seamless Collaboration
- Facilitates remote collaboration for teams.
- 21. Faster Ticket Resolution
- Enables quicker resolution of IT support tickets.
- 22. Cost Savings
- Reduces IT support costs by minimizing on-site visits.
- 23. Centralized IT Operations
- Supports centralized IT management for on-premises and cloud environments.
- 24. No VPN Required
- Access remote sessions without a VPN.
- 25.
Pricing
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About Fastviewer
Matrix42 FastViewer is a remote access and support software from Fastviewer UK that enables IT professionals to manage devices anytime, anywhere via a browser or desktop app. It provides secure remote access, service management, and software asset management so IT teams can effectively support users and manage technology resources. This platform is designed for efficient IT operations, facilitating quick troubleshooting and remote assistance. Key capabilities: secure remote access service management software asset management IT asset management SaaS management Best for: IT professionals that need to manage devices and support users remotely.
Fastviewer Details
Fastviewer's In-App Market Place
Does Fastviewer have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
9
Mini Apps
3DQR AR Self Service Assistant
AD Catalogue Management
Asset Bulk Data Acquisition
Asset History
Asset Inventory Controls
Asset Journal Automation
Auto CMDB – Bundle with Asset Network Connection Extension
Automatic ServiceDesk Dispatcher
Azure AD Manager Connector
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- 1. Professional Image: Enhances corporate image for remote connections.
- 2. Versatile Use: Offers various remote session types (support, inductions, meetings).
- 3. Customizable Invitations: Allows personalized participant invitations.
- 4. Cross-Platform Compatibility: Works across different operating systems.
- 5. Efficient Remote Support: Facilitates quick system fixes and remote assistance.
- 6. User-Friendly: Easy to use, requiring just a link for connection.
- 7. Fast Problem Resolution: Reduces downtime through rapid remote intervention.
- 1. Occasional Connection Delays: May experience infrequent delays when establishing a connection.
Fastviewer's Support Options
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