About Field Force Tracker
Field Force Tracker is a workforce management software from Rapidsoft Systems that supports field service operations. It combines real-time tracking, work order management, and customer relationship management features so teams can effectively coordinate and manage field activities. The software allows for GPS tracking of field personnel, automated scheduling of jobs, and customer feedback collection through mobile applications. This ensures timely service delivery and improved customer satisfaction. Key capabilities: real-time GPS tracking automated job scheduling mobile application access customer feedback collection reporting and analytics Best for: service-oriented organizations seeking efficient management of field personnel and operations.
Field Force Tracker is a powerful, enterprise-grade field service management software designed to automate and streamline business operations across multiple industries. With over 15 years in the market and adoption in more than 30 countries, it provides a comprehensive solution for scheduling, dispatch, inventory control, contracts, invoicing, payments, and customer management. Its strength lies in combining affordability with scalability, making it suitable for small, medium, and large service organizations, whether operating locally or across multiple countries and branches. The platform features an intuitive user interface with drag-and-drop job scheduling, multiple calendar views, and real-time GPS tracking of technicians. Field Force Tracker ensures that the right person with the right skills is sent to each job while providing supervisors with clear dashboards to monitor progress. The integrated mobile apps for iOS and Android extend functionality into the field, allowing technicians to access customer information, collect payments, and submit timesheets instantly. Its compatibility with global currencies, time zones, and multi-branch operations makes it a reliable solution for enterprises with international operations.
Pros & Cons
- +Easy to use and user-friendly interface.
- +Mobile-friendly for field technicians.
- +Strong inventory support and customer history tracking.
- +Dispatching made easier.
- +Good customer service and support responsiveness.
- +Helpful for transitioning from paper to electronic service calls.
- +All-in-one functionality covering multiple needs.
- −Needs more flexibility/customization.
- −Some features require additional tweaking for smoother usability.
- −Occasional issues reported, though support is prompt.
Features
Key features
- Intelligent Job Scheduling – Drag-and-drop scheduling ensures the right technician with the right skills is sent to each job.
- Advanced Inventory Management – Supports multi-warehouse tracking with barcodes, ensuring precise control of parts.
- Field Tech Location Tracking – Provides real-time GPS visibility of technicians to optimize routes and increase accountability.
- Contracts and Service Agreements – Automates warranty management and service entitlements for recurring business.
- Customer Portal – Clients can access invoices, work orders, and service history, improving transparency.
- Sales CRM and Lead Management – Tracks leads, sales opportunities, and customer data to boost revenue.
- Multi-Branch Operations – Enables management of multiple offices or franchise locations from a single system.
Additional features
- Client Management – Store, edit, and search client histories with ease.
- Field Technician Management – Assign roles, skills, and branch locations efficiently.
- Contracts and Warranty Tracking – Automates recurring agreements and ensures compliance.
- Invoicing and Quotes – Generates custom quotes and invoices with accounting integration.
- Knowledge Store – Centralized repository for manuals and documents accessible in the field.
- Checklists and Custom Forms – Industry-specific inspection templates for compliance and reporting.
- Integrated Payments – Supports on-site and online payments, including credit card processing.
- Timesheet and Clock-ins – Tracks employee time and attendance digitally.
- Project Management – Keeps large-scale installations on schedule with dashboards.
- Reports and Analytics – Pre-built reports provide insights on technicians, jobs, and revenue.
Pricing
Monthly plans
Professional Business Plans
USD 24.99
Starter Plan
USD 79.99
Countries & Languages
Interface languages
Billing currencies
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About Field Force Tracker
Field Force Tracker is a workforce management software from Rapidsoft Systems that supports field service operations. It combines real-time tracking, work order management, and customer relationship management features so teams can effectively coordinate and manage field activities. The software allows for GPS tracking of field personnel, automated scheduling of jobs, and customer feedback collection through mobile applications. This ensures timely service delivery and improved customer satisfaction. Key capabilities: real-time GPS tracking automated job scheduling mobile application access customer feedback collection reporting and analytics Best for: service-oriented organizations seeking efficient management of field personnel and operations.
Field Force Tracker Details
Field Force Tracker's In-App Market Place
Does Field Force Tracker have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Professional Business Plans
USD 24.99
Starter Plan
USD 79.99
Accepted Payment Currencies
USD ($)
Pros & Cons
- Easy to use and user-friendly interface.
- Mobile-friendly for field technicians.
- Strong inventory support and customer history tracking.
- Dispatching made easier.
- Good customer service and support responsiveness.
- Helpful for transitioning from paper to electronic service calls.
- All-in-one functionality covering multiple needs.
- Needs more flexibility/customization.
- Some features require additional tweaking for smoother usability.
- Occasional issues reported, though support is prompt.
Field Force Tracker's Support Options
Field Force Tracker's Alternatives
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