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About Field Service Cloud
Field Service Cloud is a cloud-based software platform from Picksmart that supports field service management. It provides scheduling, dispatching, and real-time tracking so businesses can efficiently manage their field operations. The solution enables users to coordinate service appointments, monitor technician locations, and access customer information on-the-go. Additionally, it includes mobile access for technicians, automated reporting features, and integration capabilities with other business systems. Key capabilities: scheduling dispatching real-time tracking mobile access automated reporting Best for: service organizations that need to manage work orders and improve field service delivery.
Field Service Cloud by Picksmart is a comprehensive platform designed to streamline mobile job card management, fleet tracking, and remote field service operations, particularly for sectors like Plumbing, Electrical, and Construction. The user interface is clearly optimized for both office use on PC and, more importantly, for mobile devices in the field, prioritizing an intuitive, single-view experience to manage "Online Job Cards." This focus on mobile usability is crucial, allowing technicians to handle real-time updates, route mapping, and the unique feature of onsite project sign-off directly on their phones or tablets. The simplified navigation, supported by a strong mobile app, ensures that field teams can quickly access and update information, which is a major contributor to its ease of use. Regarding functionality, Field Service Cloud offers robust features that centralize key operational data. Core features include Real Time Field Service Management, Fleet Management with GPS tracking and fastest route mapping (integrating with Google Maps), and a comprehensive Client Manager that stores full history, location, and payment details.
Pros & Cons
- Mobile job card management makes it easy to track and update tasks in real time.
- Onsite job card sign-off speeds up invoicing and reduces administrative delays.
- GPS fleet tracking helps cut fuel costs with optimized route suggestions.
- Live progress reports give managers instant visibility into ongoing projects.
- Client manager keeps all customer data, job history, and payments organized in one place.
- Seamless internet connectivity is mandatory for both office and field operations
- Lack of face-to-face interaction when managing the mobile workforce may lead to communication challenges
- Occasional syncing delays between mobile app and desktop platform are reported.
Features
Key features
Allocate and manage job cards in real time from PC or mobile
Capture customer sign-off on mobile to speed invoicing
Dispatch, track, and locate teams; reduce fuel with fastest routes
Create quotes and invoices quickly to cut admin time
Keep client info, locations, status, job card, and payment history in one place
Monitor company activity instantly with real-time reports
Additional features
Real-time field service updates via mobile app
Use Google Maps for optimal routing to next site
Automate job card scheduling for efficiency
Track field techs’ locations live
Built from the construction industry for field operations
Works fully with FOGI (as stated by vendor)
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Field Service Cloud
Field Service Cloud is a cloud-based software platform from Picksmart that supports field service management. It provides scheduling, dispatching, and real-time tracking so businesses can efficiently manage their field operations. The solution enables users to coordinate service appointments, monitor technician locations, and access customer information on-the-go. Additionally, it includes mobile access for technicians, automated reporting features, and integration capabilities with other business systems. Key capabilities: scheduling dispatching real-time tracking mobile access automated reporting Best for: service organizations that need to manage work orders and improve field service delivery.
Field Service Cloud Details
Field Service Cloud's In-App Market Place
Does Field Service Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
ZAR(R)
Pros & Cons
- Mobile job card management makes it easy to track and update tasks in real time.
- Onsite job card sign-off speeds up invoicing and reduces administrative delays.
- GPS fleet tracking helps cut fuel costs with optimized route suggestions.
- Live progress reports give managers instant visibility into ongoing projects.
- Client manager keeps all customer data, job history, and payments organized in one place.
- Seamless internet connectivity is mandatory for both office and field operations
- Lack of face-to-face interaction when managing the mobile workforce may lead to communication challenges
- Occasional syncing delays between mobile app and desktop platform are reported.
Field Service Cloud's Support Options
Email Address
fsc-support@fscloud.co.zaContact
012 004 0233Documentation
https://help.fscloud.co.za/support/homeField Service Cloud's Alternatives
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