About Field Service Management
Field Service Management is a software platform from GPS Insight that supports the management of mobile workforce operations. It provides scheduling, dispatching, and real-time tracking so users can effectively monitor their field personnel. This platform includes tools for job management, customer communication, and performance reporting, allowing businesses to manage their service teams efficiently. With capabilities like inventory management - work order tracking - GPS tracking - customer management - mobile access, it helps organizations coordinate service requests and improve response times. Best for: businesses looking to manage field operations and service delivery more effectively.
GPS Insight Field Service Management delivers a robust field operations tool tailored for companies that dispatch technicians, handle work orders, schedule service calls and track field performance. Users report that it streamlines the workflow from call receiving to job assignment, technician mobile updates and invoicing, making the process more visible and reducing manual overhead: one review noted that it “helps in overall service management and optimises the workflow.” Ease‑of‑use scores are fairly strong; independent review sites show an average around 4.1 out of 5. However, the feature set is slightly more modest compared to top‑tier FSMS tools: while scheduling, job tracking, mobile updates and dispatch are solid, deeper functionality such as advanced inventory management, highly customisable reporting or seamless integrations sometimes lag behind. For example, users have cited occasional glitches with mobile apps (especially on iOS) and syncing challenges. Customer support receives a mixed reception: many praise responsiveness when issues are addressed, but others report slow response times, insufficient phone support and frustrations with data migration or exiting the system.
Pros & Cons
- +Tailored for field service businesses (technicians in the field, work orders, asset service) rather than generic CRM alone.
- +Mobile-first field functionality ensures technicians have the right data on-site, improving first-time fix rates and job completion speed.
- +Provides management visibility into jobs, technicians, assets, and finances, supporting better decision-making and operational control.
- +Integrations with accounting, ERP, and fleet systems help align field service with broader business processes.
- +Scalable across business sizes; supports small teams and larger enterprise service operations.
- −Implementation can require setup: mapping workflows, migrating data, and training field & office staff.
- −For very small service operations with simple needs, the full breadth of features may be more than required, impacting cost/complexity.
- −Advanced integrations (with ERP or custom workflows) may require vendor or consultant support.
- −Localisation (currency, regional regulations, service norms, and local support) may need verification for certain regions.
Features
Key features
- End-to-end field service workflow
- Enables job quoting, work orders, billing, and field updates in a single mobile-enabled platform.
- Scheduling, dispatch & mobile field access
- Real-time job assignment, map-based dispatching, technician mobile app access to job info and status updates.
- Asset & customer record management
- Tracks installed equipment/assets, service history, customer location, and job information for technicians and office staff.
- Reporting & analytics for management
- Dashboards and reports that give visibility into jobs completed, technician productivity, billing status, and business performance.
- Integration capabilities
- Works with accounting, ERP, and fleet/telematics systems to link field service operations with broader business systems.
Additional features
- Access Controls / Permissions
- Role-based user access for office, dispatch, and field users to ensure appropriate data visibility.
- Workflow & Task Management
- Creation and tracking of jobs, service calls, recurring maintenance, and checklists for field tasks.
- Mobile App & Offline Field Access
- Technicians can view job details, capture photos/signatures, update status, and work even when offline.
- Scheduling & Routing Tools
- Calendar-view of jobs, map-based dispatch, assignment by technician skills, location, and time availability.
- CRM / Asset Management
- Maintains customer records, asset inventories, equipment history, and service contracts.
- Invoicing & Billing Support
- Enables field invoicing, payment capture, and link to back-office financial systems.
- Reporting & Analytics
- Real-time dashboards, job performance metrics, billing/collection data, and KPIs for operational insight.
- Data Integration / API Support
- Connects field service module with ERP, accounting, telematics, and workforce systems.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Field Service Management
Field Service Management is a software platform from GPS Insight that supports the management of mobile workforce operations. It provides scheduling, dispatching, and real-time tracking so users can effectively monitor their field personnel. This platform includes tools for job management, customer communication, and performance reporting, allowing businesses to manage their service teams efficiently. With capabilities like inventory management - work order tracking - GPS tracking - customer management - mobile access, it helps organizations coordinate service requests and improve response times. Best for: businesses looking to manage field operations and service delivery more effectively.
Field Service Management Details
Field Service Management's In-App Market Place
Does Field Service Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), CAD (C$), JPY (¥), CNY (¥)
Pros & Cons
- Tailored for field service businesses (technicians in the field, work orders, asset service) rather than generic CRM alone.
- Mobile-first field functionality ensures technicians have the right data on-site, improving first-time fix rates and job completion speed.
- Provides management visibility into jobs, technicians, assets, and finances, supporting better decision-making and operational control.
- Integrations with accounting, ERP, and fleet systems help align field service with broader business processes.
- Scalable across business sizes; supports small teams and larger enterprise service operations.
- Implementation can require setup: mapping workflows, migrating data, and training field & office staff.
- For very small service operations with simple needs, the full breadth of features may be more than required, impacting cost/complexity.
- Advanced integrations (with ERP or custom workflows) may require vendor or consultant support.
- Localisation (currency, regional regulations, service norms, and local support) may need verification for certain regions.
Field Service Management's Support Options
Contact
866-477-4321Chatbot
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