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Field Service Solution

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About Field Service Solution

Field Service Solution is a field service management software from Salesforce designed to improve productivity for front-line workforce and lower operating costs. It combines AI-powered scheduling and route improvement, real-time visibility into field operations, and intelligent job assignment and reallocation so organizations can respond quickly to customer needs. Additionally, it lets users view and update work orders offline, and create quotes and collect payments in the field. Businesses of all sizes can scale their field operations effectively using this solution. Key capabilities: AI-powered scheduling Real-time visibility Intelligent job assignment Offline work order updates Field payments Best for: companies that need to manage field service operations efficiently.

Field Service Solution Details

Vendor
Salesforce
Year Launched
Location
San Francisco, CA, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
Field Service Manager, Dispatcher, Technician, Customer Support Representative
Industries Served
Healthcare, Education, Finance, Retail
Tags
Field Service Management, Transportation Dispatch, Trucking, Service Dispatch

Field Service Solution's In-App Market Place

Does Field Service Solution have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

14

Mini Apps

1. Field Service Lightning: Extegrate scheduling and dispatch tools to optimize field service operations.

2. Service Cloud: Access customer information

service history

and more to provide personalized service in the field.

3. Salesforce Maps: Route optimization

real-time traffic updates

and geolocation services for efficient field service operations.

4. Inventory Management: Track and manage inventory levels

reorder supplies

and optimize stock levels for field service technicians.

5. Work Order Management: Create

assign

and track work orders for field service technicians

ensuring timely and efficient service delivery.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CNY (¥), RUB (₽)

Pros & Cons

  • Mobile workforce management for field service professionals
  • Integration with Salesforce CRM for seamless operation
  • Real-time visibility into service technician locations and schedules
  • Streamlined dispatch process for optimal efficiency
  • Increased productivity through automated scheduling and routing
  • Improved customer service with faster response times and better communication.
  • Steep learning curve for new users
  • Limited customization options for forms and reports
  • Lack of offline capability for field workers
  • Expensive pricing for small businesses
  • Integration with other software solutions can be challenging

Field Service Solution's Support Options

Field Service Solution's Alternatives