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FieldAware

by FieldAware · Since 2009
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ActiveAvailable globallyCloud
Quick facts
VendorFieldAware
Year launched2009
StatusActive
LocationScottsdale 7201 E. Henkel Way, Suite 400, Scottsdale, AZ 85255
Countries servedGlobal
Languages1
Integrations5+
Free tier
Free trial
Contact salesYES

About FieldAware

FieldAware is a field service management software from FieldAware that is designed for back office and field workers to simplify operations and add mobile capabilities. It combines client access, mobile app functionality, and field technician enablement so teams can efficiently manage tasks from anywhere. The software supports mobile forms, allowing technicians to easily collect and submit information on-site, improving data accuracy. With a focus on integration and ease of use, FieldAware helps organizations simplify their field service processes. Key capabilities: client access mobile app field technician enablement mobile forms integration support Best for: businesses that need effective management of field service operations.

FieldAware is a leading cloud-based Field Service Management (FSM) software that empowers businesses to streamline their field operations. Designed with a focus on user experience, FieldAware boasts an intuitive interface that is easy to navigate and learn, even for less tech-savvy users. This user-friendliness extends to the mobile app, making it a valuable tool for field technicians to access job information, complete work orders, and communicate with the office in real-time. The software offers a comprehensive suite of features, including robust job scheduling and dispatching capabilities, such as automated dispatching, optimized routing, and real-time scheduling updates. Work order management is streamlined with features like automated work order creation, electronic signature capture, and the ability to generate detailed reports. Inventory management functionalities include tracking parts, managing stock levels, and optimizing inventory usage. Furthermore, FieldAware incorporates strong mobile workforce management capabilities, enabling real-time location tracking, communication tools, and offline access to critical data. The platform also includes CRM functionalities to manage customer accounts, track service history, and improve customer satisfaction.

Pros & Cons

What users like
  • +Mobile app enhances technician productivity.
  • +Seamless integration with major ERP systems like NetSuite.
  • +Real-time insights and reporting improve decision-making.
  • +High degree of automation for scheduling and dispatching.
  • +SOC 2 compliance ensures secure data management.
What users flag
  • Pricing transparency is not clear.
  • Learning curve for non-tech-savvy users despite simplicity.
  • Limited details about in-app marketplace for features/extensions.
  • Requires reliable internet connectivity for optimal performance.
  • May need customization for niche industries.

Features

Key features

1. Mobile app for accessing job details, customer info, and checklists on iOS/Android.
2. Smart scheduling and dispatching for optimized job assignments.
3. Centralized information management for schematics, work orders, and documents.
4. Real-time insights and analytics for decision-making.
5. Customer portal for sharing reports, photos, and signatures.

Additional features

1. Digital work order management
2. Automated scheduling
3. Dispatch optimization
4. Parts inventory visibility
5. Seamless integration with ERP/CRM (e.g., NetSuite, QuickBooks)
6. Real-time reporting and analytics
7. Custom alerts and notifications
8. SOC 2-compliant data security
9. Technician tracking via GPS
10. Enhanced customer satisfaction tools

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
12
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇲🇽MXN🇧🇷BRL

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