About FieldBuddy
FieldBuddy is a field service management software from FieldBuddy that helps businesses manage on-site operations. It provides tools for scheduling, work order management, and real-time reporting so teams can improve their efficiency and service delivery. With features like mobile access, customer management, and asset tracking, teams can stay updated and organized while working in the field. FieldBuddy also includes offline functionality, ensuring users can operate without uninterrupted connectivity. Key capabilities: scheduling work order management mobile access customer management asset tracking Best for: field service teams that need to coordinate operations and track performance effectively.
FieldBuddy is a versatile field service management (FSM) solution that helps organizations streamline the operations of mobile workforces. Built to integrate seamlessly with Salesforce, it provides a comprehensive suite of tools for work order management, dispatching, preventive maintenance, and invoicing. FieldBuddy is widely used by service-based businesses in industries such as utilities, telecom, and equipment maintenance. The platform’s strength lies in its automation capabilities, eliminating repetitive manual tasks and ensuring that technicians and engineers can focus on service delivery. Managers can assign jobs, monitor progress, and adjust schedules dynamically using the dispatch panel. FieldBuddy’s mobile app empowers technicians to receive assignments, capture photos, collect customer signatures, and update job statuses in real time. FieldBuddy also supports customer portals, allowing clients to track service requests and updates directly. Its reporting and analytics tools provide insights into workforce productivity, task efficiency, and operational performance. Integration with CRM and ERP systems ensures unified workflows and accurate data across departments.
Pros & Cons
- +Technicians use the mobile app even offline, maintaining productivity without internet connection.
- +Integrates with major back-office systems (Exact, Visma, AFAS) for smooth data flow.
- +Flexible configuration allows tailoring screens and workflows without needing a developer.
- +Real-time planning dashboard gives live view of each job and technician status.
- +Asset management, checklists, bar-codes and parts tracking are built in.
- +Designed for SMEs but scalable, to grow with business from small to larger.
- +Reduces paper work, errors and repeated entries by digitising service processes.
- −Limited customization options for certain workflows and job types
- −Setup and configuring to your unique processes takes investment in time and training.
- −Integration with other software systems can be complicated and require additional development work
- −Mobile app occasionally crashes or freezes, leading to delays in field worker productivity
- −Subscription-based pricing model may be cost-prohibitive for smaller businesses with limited budgets.
Features
Key features
- Work order management – Create, assign, and track service tasks digitally.
- Dispatch panel – Assign jobs to technicians in real time.
- Preventive maintenance – Schedule recurring tasks to avoid equipment downtime.
- Mobile workforce app – Empower technicians with updates, photos, and signatures onsite.
- Customer portal – Allow clients to view requests and service updates.
- Automated workflows – Eliminate repetitive manual tasks with intelligent automation.
- Invoicing tools – Generate and send invoices directly from the platform.
- CRM integration – Sync customer data across departments for better service.
- ERP integration – Align field operations with enterprise resource planning systems.
- Photo capture – Document job completion with images for accountability.
- Digital signatures – Collect customer approvals directly through mobile devices.
- GPS tracking – Monitor technician locations and optimize travel routes efficiently.
- Inventory management – Track spare parts, tools, and consumables across jobs.
Additional features
- Service history tracking – Maintain records of past jobs and customer interactions.
- Performance analytics – Measure technician productivity and service delivery metrics.
- Automated notifications – Alert staff and customers about job progress instantly.
- Custom workflows – Tailor processes to fit industry-specific service requirements.
- Access control settings – Restrict data and tools based on user roles.
- Multi-job support – Manage multiple service requests simultaneously from one dashboard.
- Calendar syncing – Integrate schedules with external calendar platforms seamlessly.
- Document sharing – Upload manuals, contracts, and instructions for technician access.
- Real-time updates – Modify assignments and notify teams instantly during operations.
- Offline access – Enable technicians to work without internet connectivity.
- Third-party integrations – Connect with ticketing, CRM, and billing platforms.
Pricing
Monthly plans
Starter
EUR 39
Professional
EUR 69
Enterprise
EUR 89
Countries & Languages
Available in
Interface languages
Billing currencies
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About FieldBuddy
FieldBuddy is a field service management software from FieldBuddy that helps businesses manage on-site operations. It provides tools for scheduling, work order management, and real-time reporting so teams can improve their efficiency and service delivery. With features like mobile access, customer management, and asset tracking, teams can stay updated and organized while working in the field. FieldBuddy also includes offline functionality, ensuring users can operate without uninterrupted connectivity. Key capabilities: scheduling work order management mobile access customer management asset tracking Best for: field service teams that need to coordinate operations and track performance effectively.
FieldBuddy Details
FieldBuddy's In-App Market Place
Does FieldBuddy have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
EUR 39
Professional
EUR 69
Enterprise
EUR 89
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr.), SEK (kr)
Pros & Cons
- Technicians use the mobile app even offline, maintaining productivity without internet connection.
- Integrates with major back-office systems (Exact, Visma, AFAS) for smooth data flow.
- Flexible configuration allows tailoring screens and workflows without needing a developer.
- Real-time planning dashboard gives live view of each job and technician status.
- Asset management, checklists, bar-codes and parts tracking are built in.
- Designed for SMEs but scalable, to grow with business from small to larger.
- Reduces paper work, errors and repeated entries by digitising service processes.
- Limited customization options for certain workflows and job types
- Setup and configuring to your unique processes takes investment in time and training.
- Integration with other software systems can be complicated and require additional development work
- Mobile app occasionally crashes or freezes, leading to delays in field worker productivity
- Subscription-based pricing model may be cost-prohibitive for smaller businesses with limited budgets.
FieldBuddy's Support Options
Email Address
support@fieldbuddy.comContact
+31(0)20-2611100FieldBuddy's Alternatives
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