FieldConnect logo

FieldConnect

by FieldConnect · Since 2002
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ActiveAvailable globallyCloud
Quick facts
VendorFieldConnect
Year launched2002
StatusActive
Location16 W. Martin St. 10th Floor Raleigh, NC 27601
Countries servedGlobal
Languages15
Integrations4+
Free tier
Free trial
Contact salesYES

About FieldConnect

FieldConnect is a field service management software from FieldConnect that supports mobile workforce operations. It provides scheduling, dispatching, and reporting features so organizations can manage their field activities efficiently. With FieldConnect, users can track technician locations in real-time, manage work orders, and access customer information on-the-go. The platform integrates with various ERP systems for improved data synchronization and offers mobile applications for both Android and iOS devices. Key capabilities: work order management real-time tracking customer relationship management reporting and analytics mobile access Best for: field service organizations that need to coordinate and manage their mobile workforce effectively.

FieldConnect is a robust, cloud-based mobile field service solution that offers a comprehensive approach to extending ERP functionality to field teams. Its strengths lie in its seamless integration capabilities with major ERP systems, mobile accessibility (including offline mode), and a wide range of features for managing work orders and assets in the field. While it is a solution that requires an existing ERP, FieldConnect provides an effective and reliable tool for businesses seeking to streamline their field service management processes and improve operational efficiency.

Pros & Cons

What users like
  • +Real-time tracking of field technicians' locations and progress
  • +Seamless integration with existing systems for streamlined operations
  • +Customizable forms and work orders for efficient workflow
  • +Enhanced communication between technicians and dispatcher for better coordination
  • +Ability to access service history and customer information on-the-go for more personalized service
What users flag
  • Limited customization options for work order templates
  • Lack of integration with popular accounting software like QuickBooks
  • Steep learning curve for new users due to complex interface and navigation
  • Limited offline functionality for technicians in areas with poor connectivity
  • Inconsistent customer support response times and resolution of issues
  • High subscription fees compared to competitors with similar features

Features

Key features

Mobile Work Order Management
Manages the entire lifecycle of work orders on mobile devices, including scheduling, dispatch, and completion.
Asset Tracking and Management
Tracks and manages facility assets, including location, maintenance history, and costs in the field.
Mobile Invoicing and Payment
Generates invoices and processes payments in the field, reducing billing cycles.
Offline Mobile Access
Provides offline access to work orders and customer data, ensuring uninterrupted work.

Additional features

Work Order Management
Create, assign, track, and close work orders on mobile devices.
Asset Management
Track asset location, history, and depreciation in the field.
Inventory Management
Manage spare parts inventory in the field.
Mobile Invoicing
Generates invoices and captures signatures in the field.
Payment Processing
Manages online payments and financial transactions.
Offline Access
Works offline for data capture and synchronization.
Integration
Connects with ERP and enterprise systems via API.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
15
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseDanishSwedishNorwegianFinnishChineseJapaneseKoreanArabic

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇳🇿NZD🇸🇪SEK🇳🇴NOK🇩🇰DKK🇸🇬SGD

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