About FieldEdge
FieldEdge is a field service management software from FieldEdge that provides efficient ways to track customers, dispatches, service history, and more. It combines customer tracking, dispatch management, and service history management so users can manage their field operations effectively. FieldEdge supports contractors with an all-in-one solution that centralizes critical data and processes, helping to improve team performance. The platform also allows for integration with various systems and includes a reliable referral program. Key capabilities: customer tracking dispatch management service history management reporting tools integration options Best for: contractors that need to manage field service operations and improve customer interactions.
FieldEdge Details
FieldEdge's In-App Market Place
Does FieldEdge have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr.), NZD ($), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- Streamlines scheduling and dispatching processes, ensuring efficient use of resources
- Provides real-time updates on technician locations and job statuses, improving overall productivity
- Offers a mobile app for technicians to access job information, communicate with customers, and update job statuses on the go
- Enables better inventory management by tracking parts used on each job
- Generates detailed reports and analytics on technician performance, job completion rates, and customer satisfaction levels, allowing for data-driven decision making
- Integrates with accounting software for seamless invoicing and payment processing operations
- Mobile app performance and field-use functionality are frequently reported as lagging or buggy.
- Customisation options and workflow flexibility are limited for specialised business models.
- Pricing is not clearly disclosed and may end up being higher than expected.
- Customers report multiple downtime incidents and system accessibility issues disrupting operations.
- Limited international/localisation support (languages, currencies) for users outside the U.S. market.
- For smaller companies or simpler workflows, the breadth of features can feel over-engineered.
FieldEdge's Support Options
Email Address
sales@fieldedge.com