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FieldEquip

by Bursys · Since 2016
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ActiveAvailable globallyCloud
Quick facts
VendorBursys
Year launched2016
StatusActive
LocationUS Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US
Countries servedGlobal
Languages24
Integrations6+
Free tier
Free trial
Contact salesYES

About FieldEquip

FieldEquip is a field service management software from Bursys that supports digital change in businesses. It provides work order management, scheduling and dispatch, and a customer self-service portal so companies can increase equipment productivity and technician performance. The software combines mobile field service capabilities across devices, including tablets and online/offline access for improved flexibility. FieldEquip also includes resource planning and intelligence features to improve operations. Key capabilities: work order management scheduling and dispatch customer self-service portal mobile field service resource planning Best for: organizations that need efficient management of field operations and improved service delivery.

FieldEquip is a cloud-based field service management solution built for asset-intensive industries that depend on uptime, operational visibility, and predictive maintenance. The platform combines mobile workforce management with IoT-driven asset intelligence, enabling companies to move from traditional scheduled maintenance to live condition-based service using its EquipConnect module. The UI on the technician-facing mobile app is modern and responsive, with strong offline capability that allows work orders, time logs, signatures, and parts usage to be captured even without connectivity. The web portal, while fully functional, is more utilitarian than polished, though its strength lies in process automation and rich asset data visibility. A major differentiator is its ability to integrate IoT sensor data directly into workflows, generating automatic service tickets from real-time machine alerts. FieldEquip also improves customer transparency through a self-service portal where clients can view work status, SLA coverage, service history, and documentation without needing to request updates. On the backend, the system automates field ticketing and invoicing to accelerate revenue capture and eliminate manual reconciliation.

Pros & Cons

What users like
  • +Direct ticket submission to SXP streamlines workflow and improves efficiency.
  • +Report generation tools simplify job tracking and performance analysis.
  • +User-friendly interface makes the system easy to navigate and operate.
  • +Real-time syncing ensures immediate updates across devices and teams.
  • +Captures essential operational data needed for daily business functions.
What users flag
  • No bulk ticket submission to SXP, which could save additional time.
  • Occasional glitches may disrupt smooth operation and require troubleshooting.
  • Job lookup limited to assigned W# instead of flexible job number search.
  • Scrolling through large job lists can be time-consuming and inefficient.

Features

Key features

IoT Connectivity (EquipConnect)
Allows direct connection to equipment to gather operational and production data for predictive maintenance.
Automated Predictive/Preventive Maintenance
Schedules maintenance based on run cycles or critical alarms generated via IoT connectivity, eliminating manual scheduling.
SOC 2 Type 2 Certified Security
Ensures industry-leading data security and compliance, a key trust factor for enterprise clients.
Seamless Offline/Online Mobile App
Equips field technicians with a powerful app that fully functions even without internet connectivity.
Advanced Customer Portal
Provides customers with real-time transparency, allowing them to submit work orders, track job progress, and view asset history.
Comprehensive API Ecosystem
Facilitates seamless integration with major enterprise systems, including SAP, Oracle, and Microsoft Dynamics.

Additional features

Field Service Management
Streamlines field operations to boost productivity and enhance customer satisfaction.
Web Portal & Mobile App
Empowers the workforce to manage tasks efficiently from the office or the field.
Offline/Online Mobile App
Provides technicians with all necessary information to work independently, even without an internet connection.
Automated Work Orders
Digitizes and generates service requests automatically to enhance operational efficiency.
Automated Preventive Maintenance Scheduling
Maintains equipment schedules based on run cycles or pre-determined periods, eliminating missed services.
Automated Predictive Maintenance
Uses data from connected equipment to take intelligent actions before problems arise.
Automated Field Ticketing
Digitalizes and streamlines the process of field documentation and service requests.
Errorless Invoicing & Billing
Improves cash flow by expediting the invoicing process and reducing human error.
EquipConnect Module
Allows direct connectivity to equipment to pull operational and production data.
IoT Connectivity to Platform
Enables real-time insights from equipment to minimize unplanned downtime.
Automated Generation of Service Requests
Automatically creates service requests based on critical equipment alarms.
Smart Inventory Management
Optimizes tracking of spare parts to minimize stockouts and improve service efficiency.
Comprehensive API Ecosystem
Provides robust tools for integrating with leading enterprise software.
Standard Integrations
Includes out-of-the-box compatibility with systems like SAP, Oracle, Microsoft Dynamics, QuickBooks, Sage, and Infor.
On-Demand Custom Integrations
Offers the flexibility to develop unique integrations for specialized workflows.
Advanced Analytics & Dashboards
Gives the back-office actionable, real-time insights for informed decision-making.
SOC 2 Type 2 Certification
Ensures industry-leading data security, operational integrity, and compliance.
Real-Time Transparency for Customers
Allows customers to see service status and asset performance via a web portal and mobile app.
Work Order Submission (Customer)
Enables customers to directly submit new work orders.
Job Progress Tracking (Customer)
Allows customers to monitor the status of their service requests in real-time.
SLA Entitlement Viewing (Customer)
Provides customers with visibility into their service contract agreements.
Asset Performance Viewing (Customer)
Allows customers to see the operational performance of their equipment.
Equipment History Viewing (Customer)
Provides customers with a record of past service and asset events.
Service Appointment Scheduling (Customer)
Enables customers to book service appointments instantly.
Spare Parts Ordering (Customer)
Allows customers to order necessary spare parts instantly through the platform.
Powerful Analytics for Customers
Delivers actionable, data-driven insights to customers to improve their decision-making.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
24
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabicHindiTurkishPolishSwedishNorwegianDanishFinnishGreekCzechHungarianRomanianSlovak

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇿NZD🇮🇳INR🇧🇷BRL🇷🇺RUB🇨🇳CNY🇦🇪AED

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