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FieldOS

by FieldOS · Since 2020
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ActiveAvailable globallyCloud
Quick facts
VendorFieldOS
Year launched2020
StatusActive
LocationFieldOS HQ, 625 W Adams St, Chicago, IL 60661, US
Countries servedGlobal
Languages1
Integrations1+
Free tierN/A
Free trialN/A
Contact salesYES

About FieldOS

FieldOS is a mobile field operations software from FieldOS that provides real-time access to operational data and management tools for field workers. It includes features such as task management, data collection, and offline access so users can work efficiently in various environments. FieldOS helps teams stay connected and informed, ensuring they have the necessary resources to complete their tasks effectively. The software is designed for multiple industries, allowing for customizable solutions tailored to specific operational needs. Key capabilities: task management data collection offline access reporting tools user management Best for: field teams that need to coordinate tasks and gather data in remote locations.

FieldOS is a comprehensive field service management software designed to streamline operations for businesses with mobile workforces, including service technicians, maintenance crews, and field agents. Its primary purpose is to facilitate real-time collaboration and issue resolution by connecting deskless users directly with relevant support team members. This ensures that all parties involved stay connected throughout the issue resolution process, centered around a physical item, such as an asset or location. The user interface of FieldOS is subtle and clean, making it easy to navigate. It is designed with maximum usability on mobile devices' screens, ensuring that users can access all necessary features without clutter. The interface is intuitive and user-friendly, with customization options for managers and field technicians as needed. Scanning a QR code allows users to access all asset details and chat with contractors on the app until resolution, eliminating the need to hunt for messages in a cluttered interface. FieldOS boasts several distinctive features that set it apart from its competitors.

Pros & Cons

Pros
  • 1. Comprehensive Feature Set: Offers a wide array of features for asset operations management,
  • 2. Scalable Plans: Tiered pricing (Essential, Business, Enterprise) allows businesses to choose a plan that fits their size and needs, with options to upgrade as they grow.
Cons
  • 1. Feature-Gated Pricing: Many advanced and valuable features are locked behind higher-priced "Business" and "Enterprise" plans, potentially making the "Essential" plan very basic.
  • 2. Potential Complexity: The sheer volume of features, particularly in higher tiers, might make the software complex to learn and implement, especially for smaller businesses.

Features

Key features

1. Comprehensive Asset Operations Management

FieldOS is presented as a one-stop app encompassing various aspects of asset operations, suggesting a holistic platform for managing assets throughout their lifecycle. This implies integrated tools for requests, work orders, maintenance, and analytics within a single system.

2. Advanced Workflow Automation

Offers advanced workflow automation capabilities, allowing users to customize and automate complex processes within asset management. This can significantly streamline operations, reduce manual tasks, and improve efficiency.

3. IoT Functionality & External Sensor Integration

Includes native IoT functionality and allows integration with external sensors via FieldOS Gateway, enabling real-time data collection and monitoring of assets. This allows for proactive and data-driven maintenance strategies based on sensor data.

4. Advanced Analytics and Reporting

Provides advanced analytics, including asset warranty tracking, downtime tracking, and MTBF, offering deep insights into asset performance and operational efficiency. This data can inform better decision-making and optimize maintenance schedules.

5. Customizable Work Orders

Offers highly customizable work orders with features like custom layouts, fields, sections, mandatory fields, and advanced problem categories. This allows businesses to tailor work orders to their specific needs and data requirements.

6. Scalable Plans with Feature Tiers

Offers tiered pricing plans (Essential, Business, Enterprise) with progressively expanding features and support, allowing businesses to choose a plan that fits their current needs and scale as they grow. This provides flexibility and cost-effectiveness for different sizes of organizations.

Additional features

1. Requester portal

A portal for users to submit maintenance requests.

2. Requester portal advanced

An enhanced version of the requester portal with additional functionalities (details not specified).

3. Work orders with photos

Ability to attach photos to work orders for better visual documentation.

4. Work orders with signatures

Allows for capturing signatures on work orders for accountability and confirmation.

5. Work orders with custom layout

Enables customization of the work order layout to fit specific organizational needs.

6. Work orders with custom fields/sections

Allows adding custom data fields and sections to work orders to capture specific information.

7. Work orders with custom mandatory fields

Ability to set certain fields as mandatory in work orders to ensure required data is always collected.

8. Work order history

Provides a history log of all work orders for tracking and auditing purposes.

9. Customer work orders

Functionality to manage work orders specifically for external customers.

10. Contracts

Module to manage and track maintenance contracts.

11. Locations

Feature to manage and organize assets by physical locations.

12. Locations advanced

Enhanced location management capabilities (details not specified).

13. Assets

Core module for managing and tracking assets within the system.

14. Assets advanced

Enhanced asset management features, likely including deeper asset information tracking and management.

15. Parts

Module for managing spare parts inventory.

16. Parts advanced

Advanced parts management features, possibly including predictive part needs or supplier integrations.

17. Inventory

General inventory management capabilities, likely related to maintenance supplies and parts.

18. Inventory advanced

Enhanced inventory management, potentially including automated stock level alerts and integrations.

19. Planned maintenances

Module for scheduling and managing preventative maintenance tasks.

20. Meter readings

Functionality to record and track meter readings for assets, useful for usage-based maintenance.

21. Generate custom documents

Ability to create custom documents within the system, like reports or checklists.

22. Custom document designer

Tool to design and customize document templates for generating custom documents.

23. Document management

Features for organizing and managing documents related to assets and maintenance.

24. Vendors

Module to manage vendor information for parts and services.

25. Reporting

Standard reporting features to analyze maintenance data.

26. Advanced Analytics

More in-depth analytics capabilities beyond basic reporting, providing deeper insights.

27. Asset warranty tracking

Functionality to track warranties for assets and manage warranty claims.

28. Time tracking

Feature to track time spent on maintenance tasks by employees.

29. Activity type tracking

Ability to categorize and track different types of maintenance activities.

30. Cost tracking

Functionality to track maintenance costs associated with assets and work orders.

31. Downtime tracking

Tracks asset downtime to measure and analyze asset availability.

32. Advanced Workflow automation

Sophisticated tools to automate complex maintenance workflows.

33. Custom work order statuses

Allows defining custom statuses for work orders to match specific workflows.

34. Corrective actions after checklists

Triggers corrective actions based on checklist results.

35. Barcode generator/scanning

Tools for generating and scanning barcodes for asset and part identification.

36. Trigger based maintenance

Maintenance triggered by specific events or conditions (e.g., meter readings, sensor data).

37. Time based automation

Automation based on scheduled time intervals.

38. Employee clock in/clock out

Time tracking for employees with clock in/out functionality.

39. Workspaces

Feature to create dedicated workspaces within the system (details not specified).

40. Custom User Permissions

Allows customization of user roles and permissions within the system for security and access control.

41. Escalation Protocols

Automated escalation of tasks or alerts based on predefined rules (e.g., overdue work orders).

42. Mean Time Between Failures (MTBF)

Calculates and tracks MTBF as a key reliability metric.

43. Work order auto priority matrix

Automatic prioritization of work orders based on predefined criteria.

44. Work order advanced problem categories

Enhanced categorization of problems reported in work orders for better data analysis.

45. SAML-based Single Sign-on (SSO)

Security feature for single sign-on using SAML protocol.

46. Assisted data importing

Support for importing existing data into the FieldOS system.

47. Self-Serve Knowledge Base

Access to a knowledge base for self-help and documentation.

48. Email Support

Support provided via email.

49. Phone support

Support provided via phone.

50. Dedicated Account Manager

Personalized support from a dedicated account manager (likely for higher-tier plans).

51. Service Level Agreement (SLA)

Guaranteed service levels as defined in an SLA (likely for higher-tier plans).

52. IoT Functionality

Core IoT capabilities for connecting and managing IoT-enabled assets.

53. FieldOS Gateway (hardware device)

Hardware component (gateway) for enabling IoT connectivity (sold separately or included in certain plans).

54. External sensor integration

Ability to integrate with external sensors to collect data beyond FieldOS's native IoT sensors.

Pricing

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Countries & Languages

Global
Countries served
1
Interface languages
11
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇧🇷BRL🇷🇺RUB

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