FieldServio logo

FieldServio

by FieldServio · Since 2001
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ActiveAvailable globallyCloud
Quick facts
VendorFieldServio
Year launched2001
StatusActive
LocationCharlotte, US
Countries servedGlobal
Languages6
Integrations1+
Free tier
Free trial
Contact salesYES

About FieldServio

FieldServio is a field service management software from FieldServio that supports various industries including air compressors, generators, forklifts, industrial boilers, and fire suppression systems. It combines service management, field technician mobile app, inventory management, accounting & financial, and contract management so businesses can manage their field operations more effectively. This software helps organizations simplify their service delivery, track inventory, and manage finances accurately. FieldServio aims to be a partner in the business challenges, offering tools to enable the operations. Key capabilities: service management field technician mobile app inventory management accounting & financial contract management Best for: service businesses that need comprehensive field service management solutions.

FieldServio is a comprehensive ERP platform designed specifically for industrial field service companies. It streamlines operations across service delivery, inventory, dispatch, finance, and customer management. Built to handle the complexities of field-based workflows, FieldServio empowers technicians, managers, and back-office teams with real-time data and automation tools. The platform includes a robust Field Technician Mobile App that works online and offline, allowing technicians to manage work orders, track time, log expenses, and access service history from any location. Dispatchers benefit from real-time scheduling and GPS tracking, while inventory managers can monitor stock across warehouses and technician trucks. FieldServio’s Service and Operations Management module supports configurable workflows for break-fix, preventive maintenance, and equipment servicing. It also includes tools for quoting, invoicing, and customer communication. The system integrates with accounting platforms and offers advanced reporting for performance tracking and decision-making. One of its standout features is its ability to unify all business functions into one platform, reducing the need for multiple disconnected systems. It’s praised for its scalability, mobile-first design, and industry-specific focus.

Pros & Cons

What users like
  • +Optimizes work order management and scheduling for field service teams
  • +Tracks technician performance and availability in real time
  • +Improves customer satisfaction through on-time service delivery
  • +Streamlines communication between field technicians and dispatchers
  • +Reduces administrative costs and paper usage with electronic work orders and invoices
What users flag
  • Initial setup may require training and vendor assistance.
  • Customization can be complex for niche or hybrid workflows.
  • Mobile editing features may be limited compared to desktop.
  • Interface may feel dense for non-technical users.
  • Advanced reporting features may need configuration.

Features

Key features

Field Technician Mobile App – Technicians manage work orders, time, and inventory from mobile devices.
Service & Operations Management – Configurable workflows for break-fix, maintenance, and equipment servicing.
Real-Time Dispatching – Schedule and assign jobs with GPS tracking and live updates.
Inventory Management – Track stock across warehouses and technician trucks with automated reordering.
Work Order Automation – Create, assign, and close service tickets with minimal manual input.
Customer Communication Tools – Send quotes, updates, and invoices directly to clients.
Offline Functionality – Mobile app works without internet, syncing data when reconnected.
Time & Expense Tracking – Log technician hours and expenses for billing and payroll.
Quote & Invoice Generation – Build and send estimates and invoices from the field or office.
Role-Based Access Control – Assign permissions based on user roles and responsibilities.

Additional features

Preventive Maintenance Scheduling – Automate recurring service tasks based on equipment history.
Equipment Tracking – Monitor service history, location, and condition of customer assets.
Mobile Signature Capture – Collect customer approvals directly from mobile devices.
Barcode Scanning Integration – Speed up inventory audits and part identification.
Customer Portal Access – Allow clients to view service history and request support.
Document Management System – Store and retrieve service forms, manuals, and photos.
Multi-Currency Support – Handle transactions and reporting in different currencies.
Data Import/Export Tools – Move data between FieldServio and external systems.
Training & Onboarding Resources – Access tutorials and vendor support for new users.
Customer Support Portal – Submit tickets and receive technical assistance.
Compliance Monitoring – Ensure alignment with industry and safety standards.
Template Library – Use pre-configured forms and layouts for faster setup.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
9
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK

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