About Finesse
Cisco Finesse is a advanced agent and supervisor desktop from Cisco that helps improve the customer care use in contact centers. It provides features such as customizable dashboards, real-time analytics, and multi-channel support so agents can effectively manage customer interactions. With its intuitive interface, Finesse allows agents to navigate efficiently and access important information quickly. Additionally, it integrates with other Cisco solutions, providing a comprehensive view of customer interactions and enabling better decision-making. Key capabilities: customizable dashboards real-time analytics multi-channel support intuitive interface integration with Cisco solutions Best for: contact center agents and supervisors that need to manage and improve customer interactions effectively.
FINESSE, a specialized Enterprise Resource Planning (ERP) solution meticulously crafted for project-driven and Engineer-to-Order (ETO) manufacturing, which assists companies in delivering complex projects on time and budget. Its core functionality is centered on a comprehensive Work Breakdown Structure (WBS) for meticulous resource planning across material, capacity, and labor. The system features powerful e-commerce capabilities that provide real-time information exchange with vendors and customers—like open purchase orders and quotes—a benefit praised by users such as Teleflex for significantly speeding up account reconciliation and improving transactional efficiency. The software is accessible via a familiar, easy-to-use Graphical User Interface (GUI), leveraging its foundation in Microsoft Visual Basic and the modern Microsoft .NET technology stack. This web-based architecture ensures seamless connectivity, allowing remote personnel complete access to all necessary data with just an internet connection. Designed for reliability, the system operates on client/server and web-based configurations and utilizes an open structure, including ODBC, which facilitates easy data import and export with standard third-party tools like Microsoft Excel, ensuring excellent integration and a proactive approach to system obsolescence.
Pros & Cons
- +Provides an easy-to-use interface that simplifies daily call handling tasks for agents and supervisors.
- +Helps manage multiple call queues efficiently, allowing managers to assign and monitor agents easily.
- +Centralizes call logs for better tracking and record-keeping across customer service operations.
- +Enhances communication flow within large teams handling inbound and outbound calls.
- +Offers visually appealing dashboards that make monitoring and reporting intuitive.
- +Supports large-scale operations, making it suitable for enterprise-level contact centers.
- −The software frequently crashes, disrupting active calls and workflows.
- −Transferring calls is often unreliable, causing delays and dropped connections.
- −Integration with other systems or call recording tools is limited or inconsistent.
- −Agents face login issues and connection errors that reduce efficiency.
- −Lack of advanced customization options makes it hard to tailor for specific team needs.
- −System performance slows down during high call volumes or peak hours.
Features
Key features
- Project & Job Control
- Provides a unified view of project status, WBS, cost variance, and profitability tracking for engineer-to-order operations.
- Engineering & PDM
- Integrates product data management, CAD drawings, revisions, and engineering change orders for seamless design-to-production flow.
- Manufacturing Management
- Offers MRP, CRP, and master scheduling tools to ensure efficient material and capacity planning.
- Financial Integration
- Includes full accounting modules—GL, AR, AP—linked directly with project costing and job control.
- Supply Chain & Inventory
- Handles purchasing, vendor management, inventory tracking, and customer orders in real time.
- Executive Information System (EIS)
- Delivers analytics dashboards and drill-down reporting for performance monitoring.
- Remote & Touch Access
- Web-based and touch-enabled interface allows access for field teams and shop-floor personnel.
- Customization & Flexibility
- Source code access and user-definable screens/reports enable tailored solutions.
Additional features
- Engineering Management
- Supports BOM control, CAD interface, ECO/ECN workflows, and drawing revision tracking.
- Project/Job Control
- Monitors work breakdown structures, schedules, costing, and project variances in real time.
- Capacity Requirements Planning (CRP)
- Matches production capacity with demand to avoid bottlenecks.
- Manufacturing Standards
- Defines standard production methods and routings for consistency.
- Material Requirements Planning (MRP)
- Calculates material needs and timing for production efficiency.
- Master Scheduling
- Manages overall production and delivery schedules to align with demand.
- Shop Floor Control
- Tracks job progress, time reporting, and work order completion using barcode support.
- Preventive Maintenance
- Schedules and manages equipment maintenance to minimize downtime.
- Customer Order Entry
- Captures and manages customer orders through integrated workflows.
- Contact Management
- Stores and manages customer, vendor, and partner contact details.
- Field Service & Warranty Tracking
- Manages service requests, RMAs, and warranty claims.
- Inventory Control
- Tracks inventory levels, locations, and lot/serial numbers in real time.
- Purchasing Management
- Streamlines vendor purchasing, requisitions, and procurement tracking.
- Accounts Payable
- Handles supplier invoices, payments, and aging reports.
- Accounts Receivable
- Manages customer billing, receipts, and outstanding balances.
- General Ledger
- Provides complete financial accounting, journal entries, and reporting.
- Payroll & HR
- Manages personnel records, payroll processing, and attendance tracking.
- Executive Information System (EIS)
- Offers summarized analytics with drill-up/down views for decision-making.
- Security Management
- Enforces user-level, menu-level, and field-level access control with audit tracking.
- Reporting Tools
- Allows user-defined reports and queries without altering source code.
- Customization Framework
- Enables screen and report customization, supported by source code availability.
- Barcoding & Scanning
- Supports warehouse, shipping, receiving, and shop-floor barcode operations.
- Remote Access
- Web-based system allows secure remote access for sales and field teams.
- Technology Stack
- Built on Microsoft .NET platform using Microsoft SQL Server database.
- Training & Support
- Provides on-site training, webinars, and implementation assistance.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Finesse
Cisco Finesse is a advanced agent and supervisor desktop from Cisco that helps improve the customer care use in contact centers. It provides features such as customizable dashboards, real-time analytics, and multi-channel support so agents can effectively manage customer interactions. With its intuitive interface, Finesse allows agents to navigate efficiently and access important information quickly. Additionally, it integrates with other Cisco solutions, providing a comprehensive view of customer interactions and enabling better decision-making. Key capabilities: customizable dashboards real-time analytics multi-channel support intuitive interface integration with Cisco solutions Best for: contact center agents and supervisors that need to manage and improve customer interactions effectively.
Finesse Details
Finesse's In-App Market Place
Does Finesse have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), INR (₨), RUB (₽), MXN (Mex$), SGD (S$), HKD (HK$)
Pros & Cons
- Provides an easy-to-use interface that simplifies daily call handling tasks for agents and supervisors.
- Helps manage multiple call queues efficiently, allowing managers to assign and monitor agents easily.
- Centralizes call logs for better tracking and record-keeping across customer service operations.
- Enhances communication flow within large teams handling inbound and outbound calls.
- Offers visually appealing dashboards that make monitoring and reporting intuitive.
- Supports large-scale operations, making it suitable for enterprise-level contact centers.
- The software frequently crashes, disrupting active calls and workflows.
- Transferring calls is often unreliable, causing delays and dropped connections.
- Integration with other systems or call recording tools is limited or inconsistent.
- Agents face login issues and connection errors that reduce efficiency.
- Lack of advanced customization options makes it hard to tailor for specific team needs.
- System performance slows down during high call volumes or peak hours.
Finesse's Support Options
Email Address
support@cisco.comContact
1-800-553-2447Finesse's Alternatives
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