Finesse

0(0 reviews)

Software Status:Active

About Finesse

Cisco Finesse is a advanced agent and supervisor desktop from Cisco that helps improve the customer care use in contact centers. It provides features such as customizable dashboards, real-time analytics, and multi-channel support so agents can effectively manage customer interactions. With its intuitive interface, Finesse allows agents to navigate efficiently and access important information quickly. Additionally, it integrates with other Cisco solutions, providing a comprehensive view of customer interactions and enabling better decision-making. Key capabilities: customizable dashboards real-time analytics multi-channel support intuitive interface integration with Cisco solutions Best for: contact center agents and supervisors that need to manage and improve customer interactions effectively.

Finesse Details

Vendor

Cisco

Year Launched

1983

Location

Denver, Colorado, USA — 4600 South Syracuse Street, Suite 900, Denver, Colorado 80237-2701.

Deployment

on premise, windows

Training Options

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Korean

Users

Small and mid-tier project-oriented manufacturers, engineering firms and project-driven companies

Industries Served

Aerospace & Defense, Factory Automation, Transportation/Energy/Environmental equipment, Shipbuilding, Power Generation, Medical Devices, other project-oriented manufacturers

Finesse's In-App Market Place

Does Finesse have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), INR (₨), RUB (₽), MXN (Mex$), SGD (S$), HKD (HK$)

Pros & Cons

Provides an easy-to-use interface that simplifies daily call handling tasks for agents and supervisors.
Helps manage multiple call queues efficiently, allowing managers to assign and monitor agents easily.
Centralizes call logs for better tracking and record-keeping across customer service operations.
Enhances communication flow within large teams handling inbound and outbound calls.
Offers visually appealing dashboards that make monitoring and reporting intuitive.
Supports large-scale operations, making it suitable for enterprise-level contact centers.

The software frequently crashes, disrupting active calls and workflows.
Transferring calls is often unreliable, causing delays and dropped connections.
Integration with other systems or call recording tools is limited or inconsistent.
Agents face login issues and connection errors that reduce efficiency.
Lack of advanced customization options makes it hard to tailor for specific team needs.
System performance slows down during high call volumes or peak hours.