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First Response

by First Response · Since 2012
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ActiveAvailable globallyCloud
Quick facts
VendorFirst Response
Year launched2012
StatusActive
LocationLondon, GB
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About First Response

First Response is a content moderation software from First Response that assists in managing online safety. It includes real-time monitoring, user reporting, and automated content filtering so organizations can maintain a safe digital environment. This software helps identify and block harmful content while allowing for prompt responses to user concerns. Additionally, it supports customizable moderation settings to suit specific community guidelines. Key capabilities: real-time monitoring automated content filtering user reporting customizable moderation settings detailed analytics Best for: organizations that need to ensure compliance with safety standards and protect their online communities.

First Response (Europe) Ltd stands out as a highly professional provider in the realm of cybersecurity, digital forensics, and incident response. Founded in 2013, it has built strong expertise, particularly among regulated industries such as finance, legal, energy, and public sector entities. Their service portfolio is extensive: from 24/7 managed security operations to rapid incident response, forensic evidence gathering, secure cloud monitoring, and proactive threat detection. They emphasize not only remediation but preparedness, including risk assessments, infrastructure design, and vulnerability management. For clients who lack in-house cyber capabilities—or who need external credibility for legal or regulatory compliance—First Response offers deep technical knowledge and investigatory skills. The fact that their teams include people with law enforcement and forensic backgrounds adds both competence and trust. On the flip side, the bespoke nature of their services means pricing is opaque and possibly steep for smaller organisations. Overall, they provide robust defensive posture and response support, especially for serious threats, legal exposure, and organisations aiming to elevate their cybersecurity maturity.

Pros & Cons

What users like
  • +Very strong forensic and incident response capabilities
  • +True 24/7 monitoring and threat detection via Managed SOC/XDR
  • +Broad coverage: endpoints, mobile, cloud, infrastructure
  • +Expertise backed by staff with law-enforcement / commercial investigation backgrounds
  • +Tailored service; works with SMBs and large organisations
What users flag
  • Pricing not transparent (quote-based only)
  • No visible plug-and-play software product for self-installation; mostly service delivery
  • May be expensive for small organisations without large budgets
  • Less clarity about support in non-English languages or outside Europe
  • Could depend heavily on client data/infrastructure readiness (logs, policies etc.) which some organisations may lack

Features

Key features

24/7 Managed SOC
continuous monitoring and threat detection across systems and environments
Incident Response
rapid steps to detect, contain, recover when breaches occur
Digital Forensics
preserving data, analyzing devices/networks, and providing evidence (e.g. for legal/litigation support)
Managed Endpoint & Mobile Protection
covering Windows, Mac, Linux, iOS, Android, etc.
Secure Cloud Monitoring / Posture Management
oversight of cloud apps, infrastructure, compliance and misconfigurations

Additional features

Threat Hunting
proactive search for threats that may bypass standard defenses
User & Entity Behavior Analytics (UEBA)
detecting anomalous behaviour across users/devices
Cloud Infrastructure Security
securing workloads, apps, configurations in cloud environments
Mobile Security
iOS, Android, ChromeOS protection, lightweight deployment for mobiles
Identity & Access Management
role-based access, securing Active Directory or equivalent systems
Malware Reverse Engineering
analysing malware in forensic settings
Forensic Readiness Planning
preparing organisations so that they can respond to incidents correctly (logs, policies etc.)
Training & Awareness
cybercrime training for staff, law enforcement, corporates
24/7 Monitoring & Alerts
continuous monitoring, rapid alerts for suspicious activity
Regulatory Compliance & Standards Advice
helping clients meet standards and frameworks relevant in their sector

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
14
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇸🇬SGD🇭🇰HKD🇳🇿NZD🇸🇪SEK🇩🇰DKK🇳🇴NOK🇲🇽MXN

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