About Flipdesk
A cloud-based unified workflow and ticketing system for managing end-user job requests. It provides ticket lifecycle tracking, agent roster management, and customizable dashboards for streamlining business services and customer support.
Flipdesk is a cloud-based unified workflow and ticketing system designed to help organizations consolidate scattered job requests into a single, manageable dashboard. It is built to be department-agnostic, making it suitable for any business needing to structure incoming requests from various channels. The platform focuses on streamlining the ticket lifecycle, offering features like region and skill-based routing, agent roster management, and customizable ticket fields that allow it to be used for processes beyond standard support, such as invoice tracking. Flipdesk emphasizes ease of use, with a user-friendly agent interface and the ability to integrate into existing business applications or web pages. While the platform provides robust reporting and enterprise-level insights, pricing is not published publicly, requiring interested parties to contact sales for a quote. The vendor offers a 30-day free trial and provides both online and onsite support options to assist with implementation.
Pros & Cons
- Supports unlimited users and agents on the platform.
- Includes advanced routing logic based on agent skills and geographic regions.
- Offers flexible customization for ticket fields and dashboards to suit various business processes.
- Provides a 30-day free trial to evaluate the system with full features.
- Pricing is not published and requires direct contact with the sales team.
- Does not offer a self-service pricing page for immediate plan selection.
Features
Key features
Tracks requests from initial creation through to final resolution.
Allows support agents to declare shifts and leaves for effective ticket assignment.
Enables organizations to tailor ticket forms to specific business processes like invoice submission.
Filters and routes incoming tickets to the most qualified agent based on specific logic.
Provides standard and custom reports to analyze ticket trends and improve workflow efficiency.
Additional features
Offers comprehensive insights into customer interactions to support data-driven decision making.
Allows both users and agents to attach multiple files to support tickets.
Provides visual overviews of ticket status and team performance.
Organizes requests into hierarchical categories for detailed reporting.
Supports file sharing and cloud-based document management within the ticketing interface.
Accommodates distributed teams and global operations.
Includes advanced administrative controls for managing team workflows and permissions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Flipdesk
A cloud-based unified workflow and ticketing system for managing end-user job requests. It provides ticket lifecycle tracking, agent roster management, and customizable dashboards for streamlining business services and customer support.
Flipdesk Details
Flipdesk's In-App Market Place
Does Flipdesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), SGD (S$)
Pros & Cons
- Supports unlimited users and agents on the platform.
- Includes advanced routing logic based on agent skills and geographic regions.
- Offers flexible customization for ticket fields and dashboards to suit various business processes.
- Provides a 30-day free trial to evaluate the system with full features.
- Pricing is not published and requires direct contact with the sales team.
- Does not offer a self-service pricing page for immediate plan selection.
Flipdesk's Support Options
Email Address
sales@booknowdigital.comContact
+91-9985020009Flipdesk's Alternatives
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