About Flipdesk
A cloud-based unified workflow and ticketing system for managing end-user job requests. It provides ticket lifecycle tracking, agent roster management, and customizable dashboards for streamlining business services and customer support.
Flipdesk is a cloud-based unified workflow and ticketing system designed to help organizations consolidate scattered job requests into a single, manageable dashboard. It is built to be department-agnostic, making it suitable for any business needing to structure incoming requests from various channels. The platform focuses on streamlining the ticket lifecycle, offering features like region and skill-based routing, agent roster management, and customizable ticket fields that allow it to be used for processes beyond standard support, such as invoice tracking. Flipdesk emphasizes ease of use, with a user-friendly agent interface and the ability to integrate into existing business applications or web pages. While the platform provides robust reporting and enterprise-level insights, pricing is not published publicly, requiring interested parties to contact sales for a quote. The vendor offers a 30-day free trial and provides both online and onsite support options to assist with implementation.
Pros & Cons
- +Supports unlimited users and agents on the platform.
- +Includes advanced routing logic based on agent skills and geographic regions.
- +Offers flexible customization for ticket fields and dashboards to suit various business processes.
- +Provides a 30-day free trial to evaluate the system with full features.
- −Pricing is not published and requires direct contact with the sales team.
- −Does not offer a self-service pricing page for immediate plan selection.
Features
Key features
- Ticket Lifecycle Management
- Tracks requests from initial creation through to final resolution.
- Agent Roster Management
- Allows support agents to declare shifts and leaves for effective ticket assignment.
- Customizable Ticket Fields
- Enables organizations to tailor ticket forms to specific business processes like invoice submission.
- Region and Skill-Based Routing
- Filters and routes incoming tickets to the most qualified agent based on specific logic.
- Enterprise Reporting
- Provides standard and custom reports to analyze ticket trends and improve workflow efficiency.
Additional features
- 360-Degree Customer View
- Offers comprehensive insights into customer interactions to support data-driven decision making.
- File Attachment Support
- Allows both users and agents to attach multiple files to support tickets.
- Customizable Dashboards
- Provides visual overviews of ticket status and team performance.
- Category and Sub-Category Mapping
- Organizes requests into hierarchical categories for detailed reporting.
- Cloud Storage Extension
- Supports file sharing and cloud-based document management within the ticketing interface.
- Multiple Time Zone Support
- Accommodates distributed teams and global operations.
- Supervisor Rights
- Includes advanced administrative controls for managing team workflows and permissions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Flipdesk
A cloud-based unified workflow and ticketing system for managing end-user job requests. It provides ticket lifecycle tracking, agent roster management, and customizable dashboards for streamlining business services and customer support.
Flipdesk Details
Flipdesk's In-App Market Place
Does Flipdesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
Custom Themes: Customize the look and feel of your Flipdesk platform with unique themes to reflect your brand and style.
Analytics Dashboard: Track and analyze user behavior
engagement
and performance metrics with a powerful analytics dashboard.
Real-Time Notifications: Send automated notifications to users based on specific triggers
such as completed actions or new content updates.
Social Media Integration: Seamlessly connect your Flipdesk platform with popular social media platforms to share content and increase engagement.
E-Commerce Integration: Integrate your Flipdesk platform with e-commerce solutions to sell products directly to your users.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), SGD (S$)
Pros & Cons
- Supports unlimited users and agents on the platform.
- Includes advanced routing logic based on agent skills and geographic regions.
- Offers flexible customization for ticket fields and dashboards to suit various business processes.
- Provides a 30-day free trial to evaluate the system with full features.
- Pricing is not published and requires direct contact with the sales team.
- Does not offer a self-service pricing page for immediate plan selection.
Flipdesk's Support Options
Email Address
sales@booknowdigital.comContact
+91-9985020009Documentation
https://docs.flipdesk.comCommunity Forums
https://community.flipdesk.comFlipdesk's Alternatives
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