About Flomni
Flomni is a platform for automating business communications. It offers an ecosystem of products including Flomni CS for omnichannel customer service, Flomni HR for optimizing hiring processes, and Flomni AI for managing the lifecycle of AI agents.
Flomni, developed by Omnitech LLC, is a comprehensive platform for automating business communications through AI. The ecosystem includes three main products: Flomni CS for omnichannel customer service, Flomni HR for automating recruitment and HR tasks, and Flomni AI for building and managing AI agents. The platform allows businesses to consolidate customer interactions from various digital channels into a single interface, deploy chatbots using a visual builder, and leverage AI for tasks like resume scoring and generating agent responses. It supports integrations with enterprise systems like CRM and ERP. Pricing is available in monthly and annual subscription tiers, with costs based on features, agent licenses, and usage volume. The Enterprise plan offers custom solutions and on-premise deployment options.
Pros & Cons
- Provides a unified platform for managing customer communications across multiple channels.
- Offers specialized solutions for both customer service (CS) and human resources (HR).
- Includes a visual chatbot builder for creating automated conversational flows.
- Leverages AI for advanced tasks like resume scoring and generating agent assistance.
- Pricing plans are published with clear feature breakdowns for different business sizes.
- The free trial availability is not explicitly mentioned on the pricing page.
- Advanced features like SSO, mobile SDK, and full white-labeling are reserved for the highest-tier Enterprise plan.
- The primary currency listed is the Russian Ruble, which may be inconvenient for international customers.
- The official documentation site (docs.flomni.com) failed to load during the review.
Features
Key features
Handle inquiries from chats and messengers in a single interface.
Create, configure, and monitor AI agents for various business scenarios using corporate knowledge bases.
A visual scenario builder to create chatbots for automating standard and complex communication.
Optimize mass hiring, candidate screening, and employee onboarding with AI-powered tools.
Access system reports on customer requests, team performance, and AI model metrics.
Additional features
Provide a website live chat widget with branding and customization options.
Integrate chat functionality into mobile applications via an SDK.
Send message broadcasts to customers through various supported channels.
Supports integration with CRM, ERP, contact centers, and other enterprise systems.
Provides AI-powered assistance for agents, including audit, summaries, and hints based on the knowledge base.
AI-powered assessment of candidate resumes and their fit for a vacancy.
Conduct automated interviews with flexible question scenarios and auto-reminders.
Pricing
Monthly plans
- Connect up to 3 customer channels
- Up to 6,000 active chatbot sessions
- Basic support through the customer portal
- Trial access to the AI Copilot digital agent
- Unlimited customer channels
- CRM with two-way synchronization
- Mobile SDK integration
- Up to 25,000 active chatbot sessions
- Priority support via direct chat
- Full access to the AI Copilot digital agent
- Unlimited API requests
- Up to 50,000 active chatbot sessions
- SSO/OIDC
- Premium support with dedicated account manager
- Full white label branding
Contact sales for custom infrastructure, unlimited API requests, and on-premise deployment.
Source: vendor pricing page →Annual plans
- Connect up to 3 customer channels
- Up to 6,000 active chatbot sessions
- Basic support through the customer portal
- Trial access to the AI Copilot digital agent
Represents a 20% discount compared to monthly billing.
Source: vendor pricing page →- Unlimited customer channels
- CRM with two-way synchronization
- Mobile SDK integration
- Up to 25,000 active chatbot sessions
- Priority support via direct chat
- Full access to the AI Copilot digital agent
Represents a 20% discount compared to monthly billing.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Flomni
Verofax AI Customer Service Platform
Verofax AI Customer Service Platform is a customer service software from Verofax that provides AI-driven…
rather.chat
Rather.chat is a customer engagement platform from Rather.chat that enables meaningful connections between the business…
ORXTRA
ORXTRA is a customer service software from DXwand that changes operations and analytics. It provides…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Flomni
Flomni is a platform for automating business communications. It offers an ecosystem of products including Flomni CS for omnichannel customer service, Flomni HR for optimizing hiring processes, and Flomni AI for managing the lifecycle of AI agents.
Flomni Details
Flomni's In-App Market Place
Does Flomni have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Connect up to 3 customer channels
- Up to 6,000 active chatbot sessions
- Basic support through the customer portal
- Trial access to the AI Copilot digital agent
- Unlimited customer channels
- CRM with two-way synchronization
- Mobile SDK integration
- Up to 25,000 active chatbot sessions
- Priority support via direct chat
- Full access to the AI Copilot digital agent
- Unlimited API requests
- Up to 50,000 active chatbot sessions
- SSO/OIDC
- Premium support with dedicated account manager
- Full white label branding
Contact sales for custom infrastructure, unlimited API requests, and on-premise deployment.
Source: vendor pricing page →Annual plans
- Connect up to 3 customer channels
- Up to 6,000 active chatbot sessions
- Basic support through the customer portal
- Trial access to the AI Copilot digital agent
Represents a 20% discount compared to monthly billing.
Source: vendor pricing page →- Unlimited customer channels
- CRM with two-way synchronization
- Mobile SDK integration
- Up to 25,000 active chatbot sessions
- Priority support via direct chat
- Full access to the AI Copilot digital agent
Represents a 20% discount compared to monthly billing.
Source: vendor pricing page →Accepted Payment Currencies
RUB
Pros & Cons
- Provides a unified platform for managing customer communications across multiple channels.
- Offers specialized solutions for both customer service (CS) and human resources (HR).
- Includes a visual chatbot builder for creating automated conversational flows.
- Leverages AI for advanced tasks like resume scoring and generating agent assistance.
- Pricing plans are published with clear feature breakdowns for different business sizes.
- The free trial availability is not explicitly mentioned on the pricing page.
- Advanced features like SSO, mobile SDK, and full white-labeling are reserved for the highest-tier Enterprise plan.
- The primary currency listed is the Russian Ruble, which may be inconvenient for international customers.
- The official documentation site (docs.flomni.com) failed to load during the review.
Flomni's Support Options
Email Address
[email protected]Contact
8 (800) 777-40-78Documentation
https://docs.flomni.com/Chatbot
AvailableLive Chat
AvailableFlomni's Alternatives
Verofax AI Customer Service Platform
Verofax AI Customer Service Platform is a customer service software from Verofax that provides AI-driven…
rather.chat
Rather.chat is a customer engagement platform from Rather.chat that enables meaningful connections between the business…
ORXTRA
ORXTRA is a customer service software from DXwand that changes operations and analytics. It provides…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…