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Folio

by FocalCXM · Since 2012
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ActiveAvailable globallyCloud
Quick facts
VendorFocalCXM
Year launched2012
StatusActive
Location4229 Lafayette Center Drive., Suite # 1880, Chantilly, VA 20151, Ste#1880, Chantilly, VA 20171, USA
Countries servedGlobal
Languages1
Integrations4+
Free tier
Free trial
Contact salesYES

About Folio

Folio is a customer use management platform from FocalCXM that supports businesses in managing their customer feedback and interactions. It provides tools for collecting data, analyzing customer sentiment, and integrating customer insights, so organizations can make informed decisions to improve their services. Folio enables teams to track customer engagement in real time and offers automated reporting features for better visibility into customer experiences. Its user-friendly interface allows for easy navigation and efficient use of resources. Key capabilities: data collection sentiment analysis integration with existing systems automated reporting real-time engagement tracking Best for: organizations that need to manage customer feedback and improve overall customer satisfaction.

**Folio by FocalCXM** is a sophisticated assessment tool designed to support Agile teams and HR managers in capturing employee feedback and improving performance through continuous assessments. The software’s central goal is to facilitate 360-degree feedback, allowing team members to receive input from peers, subordinates, and supervisors, ensuring that evaluations are comprehensive and multifaceted. This approach is critical in environments where team collaboration, self-improvement, and adaptability are key, making Folio a valuable tool for organizations striving to foster a culture of continuous feedback and development. The **user interface** of Folio is one of its standout features, built with a focus on simplicity and ease of use. The dashboard is well-organized, making navigation through its various tools seamless even for users who may not be technologically adept. Features like customizable widgets and drag-and-drop functionality make the software highly adaptable, allowing users to tailor their experience to their needs. This not only enhances user engagement but also ensures that all team members, regardless of their technical proficiency, can use the tool effectively.

Pros & Cons

What users like
  • +Comprehensive project management tools
  • +Real-time performance metrics
  • +Strong integration capabilities
  • +User-friendly interface
  • +Customizable features
What users flag
  • May be complex for small businesses
  • Limited language support

Features

Key features

1. Software, Solutions, and Services
Streamline CRM/CX processes for corporations.
2. Product Management Focus
Deliver innovative solutions to maximize ROI on existing CRM/CX investments.
3. Expertise in Salesforce, Veeva & AWS
Integrate these platforms for complex solutions.
4. Industry-Specific Solutions
Focus on Life Sciences, Public Sector, and Utilities.

Additional features

1. Customer Obsession
Prioritize user experience and satisfaction.
2. Value-Driven Approach
Deliver solutions that generate a positive return on investment.
3. Agile Development
Implement solutions quickly and efficiently.
4. Data Science Expertise
Leverage data to identify trends and solve complex problems.
5. Cloud Solutions
Utilize cloud platforms like AWS and Azure.
6. User-Oriented Design
Create solutions that are easy to use and maintain.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
9
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB

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