Forest Admin

Additional features

Case Management

Handles customer cases quickly, empowers good decisions, and maintains customer responsiveness.

Customer Support Integration

Supercharges ticketing software with company-specific data and workflows for faster issue resolution without switching tools.

Admin Panel Solution

Provides access and management of all app-specific operations for support, operations, and engineering teams, eliminating developer wait times.

Performance Tracking

Monitors processes and identifies bottlenecks to improve team productivity and optimize operations beyond gut feeling.

Approval Workflows

Enables operations teams to independently initiate workflows with manager-controlled reviews and approvals.

Permissions Management

Controls and restricts access to data and workflows for improved security and efficiency.

Audit Trail

Tracks all activities within Forest Admin to ensure compliance, transparency, and accountability.

Task Assignment

Automatically dispatches tasks to operations teams, streamlining processes.

Flexible SDK

Offers a flexible Software Development Kit for advanced customization, allowing developers to focus on business logic.

Data Access

Provides operations teams with full data access.

No Dev Time Required

Reduces or eliminates the need for developer involvement in building and improving internal tools.

Cost Savings

Helps save annual operations costs and reduce fraud detection time.

Improved Customer Onboarding Time

Contributes to faster customer onboarding.

Better Collaboration

Empowers teams for improved collaboration and efficiency in customer operations.

Market Experience & Advisory Services

Leverages Forest Admin's experience and team to ensure smooth operations and address specific challenges.

Align Teams and Processes

Helps align teams and processes for top-tier collaboration and efficient operations.

Accelerate Process Handling

Speeds up the handling of operational processes.

Resolve Support Issues Faster

Enables quicker resolution of customer support issues.

Close Cases More Efficiently

Improves the efficiency of closing customer cases.

CRUD Operations

Supports creating, reading, updating, and deleting data directly.

Data Organization

Allows filtering and segmenting records.

Data Visualization

Enables tapping into app data to showcase metrics with customizable dashboards.

Data Export

Provides the ability to export filtered data in the right format.

Environment Management

Manages application environments (development, staging, production).

Role-Based Permissions

Defines access levels with precision for sensitive data.

Custom Views

Allows teams to create tailored dashboards and interfaces.

Actions

Automates admin tasks and empowers teams with one-click operations.

Audit Logs

Monitors every action taken in the back office for accountability and security.

Datasources

API & Database Integrations: Connects directly to existing stacks and databases.

UI Components

Provides a library of ready-to-use UI components.

Customization Options

Offers flexible customization to tailor logic.

Usage & Access Data Analytics

Builds smarter tools based on usage and access data analytics.

Scopes

Controls and limits what data users can access, allowing for customized data display.

Smart Segments

Applies specific conditions systematically for fine-grained data filtering.

Custom Fields

Combines and uses data together to appear on the user interface without cluttering the database.

Smart Relationships

Links collections virtually, storing and visualizing data directly in the front end without database changes.

Custom Charts

Includes charts to help teams monitor key metrics and create a single source of truth.

SAML/SSO Integration

Supports signing in with any SAML provider for Single Sign-On.

Two-Factor Authentication (2FA)

Enforces 2FA for all users.

IP Whitelisting

Allows access only from certain IP addresses.

Automatic User Logout

Configures automatic logout after inactivity.

Custom Domain

Allows configuration of a custom domain.

Branding Customization

Enables changing the look of Forest Admin to match company branding.

Hybrid Architecture

Only the frontend is managed on Forest Admin servers, with the backend hosted and managed by customers for data privacy.

WYSIWYG Interface Editor

Provides a drag-and-drop interface for building customizable views.

Custom HTML/JS/CSS

Allows coding custom views using HTML, JavaScript, and CSS.

Third-Party Integrations

Leverages data from third-party services (e.g., Stripe, Mixpanel, Intercom, Close.io).

Notes & Comments

Enables assigning teammates to tasks, leaving notes, and commenting on records for collaboration.

Activity Logs

Monitors each action executed and tracks modifications on any data.

Customer Case Management

Empowers teams to close customer cases faster and manage work.

Forest Assist

Supercharges customer support tools with back-office data and actions.

Process Duration Tracking

Measures process duration from start to finish.

Work Distribution Analysis

Understands how and when work is dispatched and identifies idle times.

Escalation Lag Identification

Identifies when escalation is needed and streamlines processes.

Individual and Team Performance Monitoring

Provides insights into individual and team performance.

Process Performance Monitoring

Detects idle time, bottlenecks, and non-compliance with playbooks.