Forest Admin

Handles customer cases quickly, empowers good decisions, and maintains customer responsiveness.

Supercharges ticketing software with company-specific data and workflows for faster issue resolution without switching tools.

Provides access and management of all app-specific operations for support, operations, and engineering teams, eliminating developer wait times.

Monitors processes and identifies bottlenecks to improve team productivity and optimize operations beyond gut feeling.

Enables operations teams to independently initiate workflows with manager-controlled reviews and approvals.

Controls and restricts access to data and workflows for improved security and efficiency.

Tracks all activities within Forest Admin to ensure compliance, transparency, and accountability.

Automatically dispatches tasks to operations teams, streamlining processes.

Offers a flexible Software Development Kit for advanced customization, allowing developers to focus on business logic.

Provides operations teams with full data access.

Reduces or eliminates the need for developer involvement in building and improving internal tools.

Helps save annual operations costs and reduce fraud detection time.

Contributes to faster customer onboarding.

Empowers teams for improved collaboration and efficiency in customer operations.

Leverages Forest Admin's experience and team to ensure smooth operations and address specific challenges.

Helps align teams and processes for top-tier collaboration and efficient operations.

Speeds up the handling of operational processes.

Enables quicker resolution of customer support issues.

Improves the efficiency of closing customer cases.

Supports creating, reading, updating, and deleting data directly.

Allows filtering and segmenting records.

Enables tapping into app data to showcase metrics with customizable dashboards.

Provides the ability to export filtered data in the right format.

Manages application environments (development, staging, production).

Defines access levels with precision for sensitive data.

Allows teams to create tailored dashboards and interfaces.

Automates admin tasks and empowers teams with one-click operations.

Monitors every action taken in the back office for accountability and security.

API & Database Integrations: Connects directly to existing stacks and databases.

Provides a library of ready-to-use UI components.

Offers flexible customization to tailor logic.

Builds smarter tools based on usage and access data analytics.

Controls and limits what data users can access, allowing for customized data display.

Applies specific conditions systematically for fine-grained data filtering.

Combines and uses data together to appear on the user interface without cluttering the database.

Links collections virtually, storing and visualizing data directly in the front end without database changes.

Includes charts to help teams monitor key metrics and create a single source of truth.

Supports signing in with any SAML provider for Single Sign-On.

Enforces 2FA for all users.

Allows access only from certain IP addresses.

Configures automatic logout after inactivity.

Allows configuration of a custom domain.

Enables changing the look of Forest Admin to match company branding.

Only the frontend is managed on Forest Admin servers, with the backend hosted and managed by customers for data privacy.

Provides a drag-and-drop interface for building customizable views.

Allows coding custom views using HTML, JavaScript, and CSS.

Leverages data from third-party services (e.g., Stripe, Mixpanel, Intercom, Close.io).

Enables assigning teammates to tasks, leaving notes, and commenting on records for collaboration.

Monitors each action executed and tracks modifications on any data.

Empowers teams to close customer cases faster and manage work.

Supercharges customer support tools with back-office data and actions.

Measures process duration from start to finish.

Understands how and when work is dispatched and identifies idle times.

Identifies when escalation is needed and streamlines processes.

Provides insights into individual and team performance.

Detects idle time, bottlenecks, and non-compliance with playbooks.