About Freshservice
Freshservice is a modern IT service management platform developed by Freshworks Inc.. Designed to simplify IT operations, it unifies ticketing, service requests, asset management, and automation into a single cloud-based solution.
Freshservice Details
Vendor
Freshworks Inc.
Year Launched
Location
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, United States
Deployment
cloud, ios, android, web browser
Training Options
demo, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
Administrator, IT Manager, Support Agent, Team Leader, Customer Service Representative, Developer
Industries Served
Healthcare, Education, Finance, Retail, Information Technology, Hospitality, Manufacturing, Transportation.
Tags
Incident Management, Freshworks, Freshstatus, IT Service Management, IT Automation, Enterprise Service Management, Cloud ITSM
Freshservice's In-App Market Place
Does Freshservice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), INR (₹), SGD (S$), CHF (Fr), HKD (HK$), CNY (CN¥)
Pros & Cons
- User-friendly interface reduces onboarding time for IT agents significantly.
- AI-powered automation improves ticket resolution speed and consistency.
- Robust self-service portal lowers ticket volume and boosts productivity.
- Comprehensive ITSM modules cover incident, problem, and change processes.
- Detailed reporting dashboards provide actionable operational insights.
- Customization options can require configuration expertise to optimize fully.
- Initial setup for complex workflows may require careful planning.
- Mobile app functionality is less comprehensive than web version.
- Freddy AI capabilities may require additional cost in lower tiers.
- Limited flexibility for highly specialized enterprise IT environments.
Freshservice's Support Options
Email Address
dpo@freshworks.comContact
+1 650-513-0514Documentation
https://support.freshstatus.io/Community Forums
https://community.freshworks.com/