About Frill
Frill is an absolute breath of fresh air for product teams that want to strip the friction out of gathering customer feedback.
Frill is an absolute breath of fresh air for product teams that want to strip the friction out of gathering customer feedback. By ditching per-seat pricing models and replacing them with highly scalable, affordable flat-rate plans, it makes listening to an unlimited number of users incredibly cost-effective. Its clean UI and embedded widgets ensure customers actually use the platform. While highly complex enterprises might miss deeper data filtering tools, Frill is an elite choice for software companies aiming to build highly transparent, user-driven product roadmaps.
Pros & Cons
- Seamlessly passes validated ideas to developer platforms like Jira or Linear.
- Combines feature request boards, interactive roadmaps, changelogs, and user surveys into one tool.
- The popover and roadmap widgets keep users engaged right inside your platform.
- Avoids messy layouts, making it effortless for customers to jump in and vote.
- Customer queries are handled asynchronously via standard email/ticketing queues.
- Does not replace robust task management software like Jira for day-to-day engineering details.
- Removing the Frill brand imprint requires either the top-tier plan or a steep add-on fee.
Features
Key features
A dedicated ledger used to publish beautiful product updates, complete with text, images, and emoji reactions to celebrate newly shipped software.
Interactive progression boards (categorized by columns like "Under Consideration," "In Progress," or "Shipped") that keep clients visually aligned with structural plans.
An interactive voting engine where community members can click to upvote ideas, allowing developers to see which demands carry the highest community pressure.
Public or private landing zones where customers can quickly drop feature requests, submit bug entries, or suggest general system improvements.
Additional features
Automatically translates or lets you manually configure localized text layers across your user-facing interfaces.
Authenticates users via your existing corporate credentials so customers don't have to create separate passwords just to leave a suggestion.
Allows users to interact, leave notes, or vote on ideas without going through registration screens.
Embeds immediate micro-surveys directly into app workflows to measure how much users love your features.
Periodically prompts users for numerical scores to gauge overall long-term brand loyalty.
Strips out the default Frill styling and maps the feedback portal to your own domain address (e.g., feedback.yourcompany.com).
Replaces boilerplate statuses with unique enterprise labels tailored to your specific engineering language.
Organizes tracking data based on unique customer cohorts (e.g., viewing feedback submitted only by enterprise-tier accounts).
Combines user vote volumes with custom operational criteria to score and identify high-value engineering targets.
Automatically shoots emails to users when an idea they upvoted or commented on transitions to a new state.
Empowers technical teams to feed feedback data straight into custom backend databases or proprietary internal code loops.
Removes the "Powered by Frill" tagline entirely from dashboards, widgets, and transactional emails.
Pricing
Monthly plans
- 50 Ideas
- 1 Survey
Privacy + $25/month Surveys + $25/month White Labeling + $100/month
Source: vendor pricing page →- Unlimited Ideas
- 3 Surveys
Privacy + $25/month Surveys + $25/month White Labeling + $100/month
Source: vendor pricing page →- Unlimited Ideas
- Unlimited Surveys
- White Labeling Included
- Privacy included
- Dedicated Support
- SOC2 compliance
- Audit logs
- IP whitelisting
- Dedicated Hosting
Starting at $349/mo
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Frill
Frill is an absolute breath of fresh air for product teams that want to strip the friction out of gathering customer feedback.
Frill Details
Frill's In-App Market Place
Does Frill have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- 50 Ideas
- 1 Survey
Privacy + $25/month Surveys + $25/month White Labeling + $100/month
Source: vendor pricing page →- Unlimited Ideas
- 3 Surveys
Privacy + $25/month Surveys + $25/month White Labeling + $100/month
Source: vendor pricing page →- Unlimited Ideas
- Unlimited Surveys
- White Labeling Included
- Privacy included
- Dedicated Support
- SOC2 compliance
- Audit logs
- IP whitelisting
- Dedicated Hosting
Starting at $349/mo
Source: vendor pricing page →Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), CHF (Fr), SGD ($), HKD ($), KRW (₩), BRL (R$), SEK (kr), NZD ($), RUB (₽), ZAR (R), TRY (₺), AED (د.إ), USD
Pros & Cons
- Seamlessly passes validated ideas to developer platforms like Jira or Linear.
- Combines feature request boards, interactive roadmaps, changelogs, and user surveys into one tool.
- The popover and roadmap widgets keep users engaged right inside your platform.
- Avoids messy layouts, making it effortless for customers to jump in and vote.
- Customer queries are handled asynchronously via standard email/ticketing queues.
- Does not replace robust task management software like Jira for day-to-day engineering details.
- Removing the Frill brand imprint requires either the top-tier plan or a steep add-on fee.
Frill's Support Options
Frill's Alternatives
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Branper is a platform from Branper that supports collaborative project management. It combines task tracking,…
Widebot
Widebot is a chatbot software from Widebot designed for automating customer communication. It includes features…
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
Platform One
Platform One is a cloud-based software platform from Platform One that focuses on providing digital…
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