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GENSYS

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Software Status:Active

About GENSYS

GENSYS is a contact center software/platform from GENSYS providing omnichannel customer use solutions. It combines Genesys Cloud CX, Genesys Cloud EX, and AppFoundry so organizations can personalize experiences at scale. The platform supports rapid advancement across contact centers and includes capabilities that cater to diverse business needs. Trusted by over 10,000 companies in more than 100 countries, GENSYS facilitates effective customer interactions and operational efficiency. Users can get started effortlessly with comprehensive platform capabilities that simplify their processes. Key capabilities: Genesys Cloud CX Genesys Cloud EX AppFoundry personalized experiences rapid advancement Best for: businesses that need comprehensive omnichannel customer service solutions.

GENSYS Details

Vendor
GENSYS
Year Launched
Location
1302 El Camino Real, Suite 300 Menlo Park, CA, 94025, United States
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Chinese, Japanese, Korean, Russian, Arabic
Users
Agents, Brokers, Underwriters, Insurers, Risk Managers.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service

GENSYS's In-App Market Place

Does GENSYS have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

  • Strong alignment with Australian regulatory standards and industry best practices
  • Integrates privacy, security, and governance into everyday data management
  • Fractional expertise model helps organisations augment internal capabilities
  • Automates policy enforcement and risk assessments
  • Comprehensive visibility and auditability of data assets
  • Focused on data governance—not suitable for general data analytics or BI
  • Requires a degree of maturity in organisation’s data posture to fully realise benefits
  • No marketplace of add-ons or modular mini-apps

GENSYS's Support Options

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