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Gladly

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Software Status:Active

About Gladly

Gladly is a customer use AI platform from Gladly Software designed to facilitate efficient service and build lasting relationships. It combines platform overview, product tour, and request demo features, so businesses can grow loyalty, retention, and lifetime value (LTV). The software also includes a system status feature and API reference to support integration and performance tracking. With Gladly, organizations can access tools that are specifically tailored for customer use management, allowing them to understand and improve their interactions with customers more effectively. Key capabilities: platform overview product tour request demo system status API reference Best for: businesses that need a reliable solution to improve customer loyalty and engagement.

Gladly Details

Vendor
Gladly Software
Year Launched
2014
Location
60 29th Street Suite 125, San Francisco, CA, United States, California
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Service Platform, Saas, customer service, customer experience, omnichannel, customer support, CCaaS, multi-channel, AI, automation, IVR, digital customer service, native voice, and self-service

Gladly's In-App Market Place

Does Gladly have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$), SGD ($), HKD ($)

Pros & Cons

  • 1. Unified Omnichannel Support: Gladly brings all customer communications into one place, simplifying agent workflows and improving efficiency.
  • 2. Customer-Centric Approach: The platform's focus on customer profiles ensures a highly personalized experience, remembering customer interactions across all channels.
  • 3. Advanced Automation: Automates common tasks and workflows, allowing support agents to focus on high-impact interactions.
  • 4. Real-Time Analytics: Provides valuable insights into team and customer performance with comprehensive reporting and dashboards.
  • 5. Seamless Social Media Integration: Allows businesses to easily manage customer support via social media, which is increasingly important in customer service.
  • 1. Complex Setup for Large Teams: Larger organizations may find the setup and customization process a bit complex.
  • 2. Learning Curve: The platform’s rich feature set may require some time for new users to fully learn and navigate.
  • 3. Limited Offline Support Features: Gladly is focused primarily on digital communication, which may limit its appeal for businesses that also need robust offline support tools.
  • 4. Limited Reporting Customization: Some users may find the platform’s reporting options not as customizable as they would like.

Gladly's Support Options

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