About Glance
Glance is a remote support software from Glance Networks that provides real-time visual assistance. It combines screen sharing, co-browsing, and video chat so users can resolve issues quickly. This platform enables support agents to visually guide customers experiencing technical difficulties, improving service efficiency and user satisfaction. Specifically, Glance allows for secure, interactive sessions that facilitate problem-solving without the need for lengthy phone calls or emails. Key capabilities: screen sharing co-browsing video chat secure sessions analytics Best for: customer support teams that need to assist customers remotely and address technical issues effectively.
Glance by Glance Networks is a web conferencing software designed to enhance customer engagement through visual interaction. It provides businesses with tools such as screen sharing, co-browsing, and agent video to facilitate seamless communication between customers and support teams. The software is particularly beneficial for industries like finance, healthcare, and retail, where personalized customer interactions are crucial. By integrating with popular CRM platforms such as Salesforce, Microsoft Dynamics, and Genesys, Glance ensures that businesses can streamline their customer support processes efficiently. The user interface of Glance is designed with simplicity in mind, making it easy for users to navigate and utilize its features without extensive training. The software offers an intuitive layout that allows agents to quickly access co-browsing and screen-sharing functionalities. The ability to highlight elements on the screen enhances the user experience, ensuring that customers receive clear guidance during interactions. Additionally, the software is optimized for both desktop and mobile platforms, making it accessible across various devices. Functionality-wise, Glance stands out due to its seamless integration of multiple engagement tools within a single platform.
Pros & Cons
- +1. It is very easy and fast to set up and use via a meeting code.
- +2. It is easy to use via mobile devices and schedule from a calendar.
- +3. It does not require any download or installation for the customer.
- +4. It is helpful for sales demos, IT support, training, and improving customer experience.
- +1. It is very easy and fast to set up and use via a meeting code.
- +2. It is easy to use via mobile devices and schedule from a calendar.
- +3. It does not require any download or installation for the customer.
- +4. It is helpful for sales demos, IT support, training, and improving customer experience.
- −1. The software sometimes stopped working during sessions.
- −2. Performance could slow down significantly with clients having high computer traffic.
- −3. One user felt there was not much additional functionality beyond basic features.
- −4. Another user reported encountering no negatives with the software.
Features
Key features
- 1. Cobrowse
- Allows agents and customers to simultaneously view and navigate the same web page or application in real-time, facilitating guidance and support directly within the digital interface.
- 2. Mobile Solutions (Mobile Web & Apps, Mobile Camera Sharing)
- Extends collaborative support to mobile devices, enabling coBrowse within mobile browsers and apps, and allowing customers to share their device camera feed for visual assistance with physical items or environments.
- 3. Employee Workspaces Integration
- Enables agents to launch and conduct collaborative sessions directly from their existing CRM or contact center software, streamlining workflows and leveraging existing business intelligence.
- 4. Instant Collaboration
- Provides immediate connection and co-navigation capabilities across websites, portals, and mobile, making it easy to get on the same page with a customer quickly.
- 5. Security
- While not detailed, the text mentions transforming authenticated sites into secure collaboration spaces, implying a focus on data protection during sessions.
- 6. Guided CX Platform
- Acts as the overarching framework that enables the delivery of human guidance across various digital touchpoints and customer journey stages.
Additional features
- 1. Cobrowse
- Allows simultaneous viewing and navigation of websites or applications by both agents and customers.
- 2. Mobile Web & Apps Support
- Enables collaborative sessions within mobile browsers and native applications.
- 3. Mobile Camera Sharing
- Allows customers to share their device's camera view with an agent for visual problem-solving.
- 4. Employee Workspaces Integration
- Connects Glance's collaboration tools with agents' existing work environments like CRMs and CCaaS desktops.
- 5. Instant Collaboration
- Provides quick and easy initiation of co-Browse or screen-sharing sessions.
- 6. Secure Collaboration Spaces
- Transforms digital interfaces into secure environments for guided interactions.
- 7. Screen Sharing
- Allows one user to share their screen with another, enabling visual guidance.
- 8. Document Exchange
- Facilitates the sharing of documents between agents and customers during a session.
- 9. Guided CX Platform
- The core system that underpins all the guided customer experience features.
- 10. Guided Customer Support
- Applying the platform's tools to enhance customer service interactions.
- 11. Guided Sales
- Using the platform to assist and guide customers through the sales process.
- 12. Guided Onboarding
- Leveraging the tools to help new customers learn and adopt a product or service.
- 13. Transactions Assistance
- Providing in-context guidance to help customers complete online transactions.
- 14. Advisory Services Support
- Facilitating expert advice delivery through collaborative sessions.
- 15. Upsell & Cross-Sell Support
- Identifying opportunities and guiding customers towards additional products or services.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Glance
Glance is a remote support software from Glance Networks that provides real-time visual assistance. It combines screen sharing, co-browsing, and video chat so users can resolve issues quickly. This platform enables support agents to visually guide customers experiencing technical difficulties, improving service efficiency and user satisfaction. Specifically, Glance allows for secure, interactive sessions that facilitate problem-solving without the need for lengthy phone calls or emails. Key capabilities: screen sharing co-browsing video chat secure sessions analytics Best for: customer support teams that need to assist customers remotely and address technical issues effectively.
Glance Details
Glance's In-App Market Place
Does Glance have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), MXN (MXN$), INR (₹), RUB (₽)
Pros & Cons
- 1. It is very easy and fast to set up and use via a meeting code.
- 2. It is easy to use via mobile devices and schedule from a calendar.
- 3. It does not require any download or installation for the customer.
- 4. It is helpful for sales demos, IT support, training, and improving customer experience.
- 1. It is very easy and fast to set up and use via a meeting code.
- 2. It is easy to use via mobile devices and schedule from a calendar.
- 3. It does not require any download or installation for the customer.
- 4. It is helpful for sales demos, IT support, training, and improving customer experience.
- 1. The software sometimes stopped working during sessions.
- 2. Performance could slow down significantly with clients having high computer traffic.
- 3. One user felt there was not much additional functionality beyond basic features.
- 4. Another user reported encountering no negatives with the software.
Glance's Support Options
Email Address
support@glance.netContact
(888) 945-2623Glance's Alternatives
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StarLeaf was a business-focused video conferencing and unified communications platform designed to deliver secure, high-quality…
Edudip
edudip is a Germany-based webinar and online training platform designed for organizations that want more…
World Conference Solutions
World Conference Solutions is a conference management software from World Conference Solutions [designed for organizing…
GlobalMeet Webcast
GlobalMeet Webcast is a webcasting software from PGi that provides a platform for hosting live…
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