About Glance
Glance is a remote support software from Glance Networks that provides real-time visual assistance. It combines screen sharing, co-browsing, and video chat so users can resolve issues quickly. This platform enables support agents to visually guide customers experiencing technical difficulties, improving service efficiency and user satisfaction. Specifically, Glance allows for secure, interactive sessions that facilitate problem-solving without the need for lengthy phone calls or emails. Key capabilities: screen sharing co-browsing video chat secure sessions analytics Best for: customer support teams that need to assist customers remotely and address technical issues effectively.
Glance Details
Glance's In-App Market Place
Does Glance have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), MXN (MXN$), INR (₹), RUB (₽)
Pros & Cons
- 1. It is very easy and fast to set up and use via a meeting code.
- 2. It is easy to use via mobile devices and schedule from a calendar.
- 3. It does not require any download or installation for the customer.
- 4. It is helpful for sales demos, IT support, training, and improving customer experience.
- 1. It is very easy and fast to set up and use via a meeting code.
- 2. It is easy to use via mobile devices and schedule from a calendar.
- 3. It does not require any download or installation for the customer.
- 4. It is helpful for sales demos, IT support, training, and improving customer experience.
- 1. The software sometimes stopped working during sessions.
- 2. Performance could slow down significantly with clients having high computer traffic.
- 3. One user felt there was not much additional functionality beyond basic features.
- 4. Another user reported encountering no negatives with the software.
Glance's Support Options
Email Address
support@glance.netContact
(888) 945-2623