About GOGov Citizen Request Management

GOGov Citizen Request Management is a request management software from GoGov that facilitates citizen engagement. It combines request tracking, real-time updates, and an online portal so residents can submit and monitor inquiries easily. The platform supports transparency and communication between citizens and local governments, making it easier to address community needs. GOGov Citizen Request Management includes mobile support for citizens, an integrated reporting system for data analysis, and customizable workflows to match specific municipal processes. Key capabilities: request submission progress tracking analytics dashboard notification system mobile accessibility Best for: local government organizations that need to improve citizen communication and manage service requests efficiently.

GOGov Citizen Request Management Details

Vendor
GoGov
Year Launched
2004
Location
1930 Veterans Memorial Hwy, 12-425, Islandia, New York 11749, US
Deployment
cloud
Training Options
videos, demo
Countries Served
United States
Languages
English
Users
Government Administrators, City Planners, Public Works Directors, Code Enforcement Officers, Citizens
Industries Served
Government
Tags
311 Software, CRM, Citizen Engagement, Government Mobile App, Service Requests, Code Enforcement, Public Works, Local Government.

GOGov Citizen Request Management's In-App Market Place

Does GOGov Citizen Request Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Robust reporting tools and customer satisfaction surveys
  • Connects seamlessly with other GOGov modules like Code Enforcement and Permits
  • Requests are resolved faster, and staff time is optimized.
  • The software is optimized heavily for the US local government structure
  • The software does not offer a publicly available API for custom integrations.

GOGov Citizen Request Management's Support Options

GOGov Citizen Request Management's Alternatives