About Gorgias
Gorgias is a helpdesk software from Gorgias that drives more sales and automates support with its AI Agent. It combines chat, FAQ, and support ticket management so businesses can effectively manage customer inquiries and boost sales. Gorgias is trusted by over 15,000 brands, demonstrating its effectiveness in the ecommerce space. The software is specifically designed to cater to various steps of the shopping journey, ensuring that sales and support processes are reliable. Key capabilities: AI Agent Integrated helpdesk Chat support FAQ management Ticketing system Best for: ecommerce businesses that need to manage customer support inquiries and improve sales interactions.
Gorgias Details
Gorgias's In-App Market Place
Does Gorgias have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- ✅ Great IT Support – Responsive customer service with helpful webinars and town halls.
- ✅ Continuous Improvement – Regular updates and new features enhance functionality.
- ✅ Easy Onboarding – Generally smooth setup and integration.
- ✅ Strong Features – Highly recommended for customer support needs.
- Cons:
- ❌ No "Mark as Unread" Feature – Makes tracking tickets harder.
- ❌ Tickets Can Get Lost – Some users struggle with organization.
- ❌ Frequent Updates Disrupt Workflow – Improvements can sometimes cause interruptions.
- ❌ Ticket Forwarding Issues – Some users find it difficult to forward tickets.
- ❌ Steep Learning Curve – Some users take time to fully understand the system.
Gorgias's Support Options
Email Address
support@gorgias.io