About Grafana OnCall
Grafana OnCall is a comprehensive incident management software designed to help teams streamline their response to incidents and outages.
Grafana OnCall Details
Vendor
Grafana Labs
Year Launched
2014
Location
29 Broadway, Penthouse, New York, NY 10006, US
Deployment
cloud, on premise, windows
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese
Users
Administrator, System Administrator, Incident Responder, Operations Manager, IT Manager.
Industries Served
Healthcare, Education, Finance, Retail, Technology, Government, Manufacturing, Hospitality, Transportation, Insurance, Energy
Tags
On-Call Scheduling, Alert Routing, Escalation Policies, Notifications, Incident Response, Shift Management, Reporting, Team Coordination, Calendar Sync, Monitoring Integration, Response Metrics.
Grafana OnCall's In-App Market Place
Does Grafana OnCall have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (¥), INR (₹), CHF (Fr), RUB (₽)
Pros & Cons
- Customizable on-call schedules allow for precise routing of alerts to the right team members
- Real-time alert notifications and escalations help teams respond quickly to issues
- Analysis of incident response metrics for continuous improvement and optimization
- Collaborative incident timelines and runbooks facilitate effective communication and problem resolution
- Multiple notification channels improve alert reach
- Pricing and usage tiers may vary based on deployment and require vendor engagement.
- Teams need to configure schedules and rules to get the most benefit.
- Alert fatigue can occur without tuned thresholds and routing.
- Smaller teams with lightweight alerting may find the feature set broader than needed.
- Integration with older monitoring tools may require additional setup or adapters.
Grafana OnCall's Support Options
Email Address
info@grafana.comDocumentation
https://grafana.com/docs/Community Forums
https://grafana.com/community/