Grafana OnCall

Grafana OnCall is an incident response and alert management tool that helps teams organise, prioritise, and respond to system issues efficiently. It’s part of the broader Grafana ecosystem and is designed to work well with monitoring tools, metrics platforms, and alert sources so that alerts flow into a central place where engineers can act on them without juggling separate inboxes or dashboards. With Grafana OnCall you can define on-call schedules, assign escalation policies, and route alerts to the right people at the right time, which helps reduce noise and ensure critical issues aren’t missed. The platform supports multiple notification channels including email, SMS, and messaging apps so teams can be informed wherever they are. It also provides tools for acknowledging, snoozing, and resolving alerts, and logs every action taken during an incident, which improves transparency and supports post-incident review. Because it integrates with Grafana metrics and dashboards, teams can link alerts with performance data and visualise trends that help diagnose underlying problems faster.