GuestXM is a customer use management platform from Black Box Intelligence that helps organizations understand and improve guest satisfaction. It provides customer feedback collection, data analysis, and reporting tools so businesses can make informed decisions. The platform includes real-time feedback mechanisms, sentiment analysis, and benchmarking features to help identify strengths and weaknesses in service delivery. GuestXM assists in recognizing trends and developing strategies based on guest input. Key capabilities: real-time feedback collection sentiment analysis benchmarking tools customizable reports actionable insights Best for: hospitality businesses that need to gauge and improve guest experiences.
GuestXM by GuestXM is a powerful software solution that caters to various aspects of brand management, customer engagement, customer experience, customer satisfaction, reporting, reputation management, restaurant management, review management, social media analytics tools, and social media management. With a comprehensive set of features, GuestXM aims to provide businesses with the tools they need to effectively manage their online presence and customer interactions. The user interface of GuestXM is sleek and intuitive, making it easy for users to navigate through different sections and access key functionalities. The design elements are carefully crafted to enhance the overall user experience, with a focus on simplicity and efficiency. Users can quickly access important metrics, insights, and reports to make informed decisions and take proactive steps to improve customer satisfaction. One standout feature of GuestXM is its robust reporting capabilities, which allow users to track and analyze customer feedback, sentiment, and trends in real-time. The software provides detailed insights into customer preferences, complaints, and suggestions, enabling businesses to tailor their strategies and offerings to meet customer expectations effectively.
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GuestXM is a customer use management platform from Black Box Intelligence that helps organizations understand and improve guest satisfaction. It provides customer feedback collection, data analysis, and reporting tools so businesses can make informed decisions. The platform includes real-time feedback mechanisms, sentiment analysis, and benchmarking features to help identify strengths and weaknesses in service delivery. GuestXM assists in recognizing trends and developing strategies based on guest input. Key capabilities: real-time feedback collection sentiment analysis benchmarking tools customizable reports actionable insights Best for: hospitality businesses that need to gauge and improve guest experiences.
Does GuestXM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
13
1. GuestXM Review Booster: A mini-app that helps to increase the number of positive reviews for your restaurant by sending automated review requests to satisfied customers.
2. GuestXM Social Media Scheduler: An add-on that allows you to schedule social media posts and manage multiple accounts from one platform
making it easier to engage with your customers online.
3. GuestXM Reporting Dashboard: A plugin that generates detailed reports on customer feedback
online reviews
and social media analytics
providing valuable insights to help improve your restaurant's reputation and customer satisfaction.
4. GuestXM Reputation Defender: An add-on that monitors online reviews and social media mentions in real-time
allowing you to quickly address any negative feedback and protect your restaurant's reputation.
5. GuestXM Customer Engagement Toolkit: A mini-app that includes tools for email marketing
loyalty programs
and customer surveys
helping you to engage with your customers and build lasting relationships.
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Email Address
support@guestxm.comDocumentation
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