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GuestXM

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Software Status:Active

About GuestXM

GuestXM is a customer use management platform from Black Box Intelligence that helps organizations understand and improve guest satisfaction. It provides customer feedback collection, data analysis, and reporting tools so businesses can make informed decisions. The platform includes real-time feedback mechanisms, sentiment analysis, and benchmarking features to help identify strengths and weaknesses in service delivery. GuestXM assists in recognizing trends and developing strategies based on guest input. Key capabilities: real-time feedback collection sentiment analysis benchmarking tools customizable reports actionable insights Best for: hospitality businesses that need to gauge and improve guest experiences.

GuestXM Details

Vendor
Black Box Intelligence
Year Launched
Location
Seattle, Washington, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Brand Management, Customer Engagement, Customer Experience, Customer Satisfaction, Reporting, Reputation Management, Restaurant Management, Review Management, Social Media Analytics Tools, Social Media Management
Users
Brand Managers, Customer Service Representatives, Marketing Managers, Restaurant Owners.
Industries Served
Brand Management, Customer Engagement, Customer Experience, Customer Satisfaction, Reporting, Reputation Management, Restaurant Management, Review Management, Social Media Analytics Tools, Social Media Management
Tags
Brand Management, Customer Engagement, Customer Experience, Customer Satisfaction, Reporting, Reputation Management, Restaurant Management, Review Management, Social Media Analytics Tools, Social Media Management.

GuestXM's In-App Market Place

Does GuestXM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

13

Mini Apps

1. GuestXM Review Booster: A mini-app that helps to increase the number of positive reviews for your restaurant by sending automated review requests to satisfied customers.

2. GuestXM Social Media Scheduler: An add-on that allows you to schedule social media posts and manage multiple accounts from one platform

making it easier to engage with your customers online.

3. GuestXM Reporting Dashboard: A plugin that generates detailed reports on customer feedback

online reviews

and social media analytics

providing valuable insights to help improve your restaurant's reputation and customer satisfaction.

4. GuestXM Reputation Defender: An add-on that monitors online reviews and social media mentions in real-time

allowing you to quickly address any negative feedback and protect your restaurant's reputation.

5. GuestXM Customer Engagement Toolkit: A mini-app that includes tools for email marketing

loyalty programs

and customer surveys

helping you to engage with your customers and build lasting relationships.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (MX$).

Pros & Cons

  • Enhanced brand management capabilities
  • Improved customer engagement strategies
  • Better customer experience with personalized interactions
  • Increased customer satisfaction rates
  • Detailed reporting and analytics for informed decision-making
  • Strong reputation management tools
  • Effective restaurant management features
  • Streamlined review management process
  • Comprehensive social media analytics tools
  • Efficient social media management functionalities.
  • Limited customization options for surveys and feedback forms
  • Steep learning curve for first-time users
  • Lack of integration with popular CRM systems
  • Limited support for multiple languages and international markets
  • Reporting tools can be complex and difficult to navigate
  • Limited features for analyzing and responding to social media feedback and reviews.

GuestXM's Support Options

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