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GuestXM

by Black Box Intelligence
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ActiveAvailable globally
Quick facts
VendorBlack Box Intelligence
Year launched
StatusActive
LocationSeattle, Washington, USA
Countries servedGlobal
Languages10
Integrations7+
Free tier
Free trial
Contact sales

About GuestXM

GuestXM is a customer use management platform from Black Box Intelligence that helps organizations understand and improve guest satisfaction. It provides customer feedback collection, data analysis, and reporting tools so businesses can make informed decisions. The platform includes real-time feedback mechanisms, sentiment analysis, and benchmarking features to help identify strengths and weaknesses in service delivery. GuestXM assists in recognizing trends and developing strategies based on guest input. Key capabilities: real-time feedback collection sentiment analysis benchmarking tools customizable reports actionable insights Best for: hospitality businesses that need to gauge and improve guest experiences.

GuestXM by GuestXM is a powerful software solution that caters to various aspects of brand management, customer engagement, customer experience, customer satisfaction, reporting, reputation management, restaurant management, review management, social media analytics tools, and social media management. With a comprehensive set of features, GuestXM aims to provide businesses with the tools they need to effectively manage their online presence and customer interactions. The user interface of GuestXM is sleek and intuitive, making it easy for users to navigate through different sections and access key functionalities. The design elements are carefully crafted to enhance the overall user experience, with a focus on simplicity and efficiency. Users can quickly access important metrics, insights, and reports to make informed decisions and take proactive steps to improve customer satisfaction. One standout feature of GuestXM is its robust reporting capabilities, which allow users to track and analyze customer feedback, sentiment, and trends in real-time. The software provides detailed insights into customer preferences, complaints, and suggestions, enabling businesses to tailor their strategies and offerings to meet customer expectations effectively.

Pros & Cons

What users like
  • +Enhanced brand management capabilities
  • +Improved customer engagement strategies
  • +Better customer experience with personalized interactions
  • +Increased customer satisfaction rates
  • +Detailed reporting and analytics for informed decision-making
  • +Strong reputation management tools
  • +Effective restaurant management features
  • +Streamlined review management process
  • +Comprehensive social media analytics tools
  • +Efficient social media management functionalities.
What users flag
  • Limited customization options for surveys and feedback forms
  • Steep learning curve for first-time users
  • Lack of integration with popular CRM systems
  • Limited support for multiple languages and international markets
  • Reporting tools can be complex and difficult to navigate
  • Limited features for analyzing and responding to social media feedback and reviews.

Features

Key features

Brand Management, Customer Engagement, Customer Experience, Customer Satisfaction, Reporting, Reputation Management, Restaurant Management, Review Management, Social Media Analytics Tools, Social Media Management.

Additional features

Brand Management, Customer Engagement, Customer Experience, Customer Satisfaction, Reporting, Reputation Management, Restaurant Management, Review Management, Social Media Analytics Tools, Social Media Management

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
10
Billing currencies

Interface languages

Brand ManagementCustomer EngagementCustomer ExperienceCustomer SatisfactionReportingReputation ManagementRestaurant ManagementReview ManagementSocial Media Analytics ToolsSocial Media Management

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇲🇽MXN

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