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Haptik

0(0 reviews)
Software Status:Active

About Haptik

Haptik is a conversational AI software from Haptik that enables businesses to automate customer interactions. It provides features such as automated chatbots, natural language understanding, and analytics so companies can improve customer engagement and reduce response times. Haptik supports various platforms, including web and mobile applications, allowing users to deploy solutions across multiple channels. The software is designed to handle high volumes of inquiries, ensuring customers receive timely assistance. Key capabilities: automated chatbots natural language understanding analytics multi-channel support integration with third-party applications Best for: businesses that need to improve customer service efficiency and engagement.

Haptik Details

Vendor
Haptik
Year Launched
2013
Location
Jio Haptik Technologies Limited 8th Floor, Cello Triumph, Goregaon East, Mumbai 400063
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Hindi, Tamil, Marathi
Users
Chatbot Developer, Business Owner, Customer Support Specialist
Industries Served
Education, Fintech, Healthcare, Insurance, Media & Entertainment, Mortgage, Retail, Telecom, Travel & Hospitality.
Tags
Chatbot, Conversational Marketing Platform, Conversational AI Platform, Virtual Assistant, Haptik

Haptik's In-App Market Place

Does Haptik have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

INR (₹), USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)

Pros & Cons

  • Strong AI/ML capabilities: Haptik's AI/ML is considered to be near perfect, creating natural conversation flows and accurate intent recognition (Rohit R., Nick S., Jeet P.).
  • Easy to use: The platform is intuitive and user-friendly, with a simple node-based UI for building conversation flows (Nick S., Jeet P.).
  • Excellent customer support: Haptik's customer support team is responsive, helpful, and accommodating (Rohit R., Nick S., Narayan P.).
  • Seamless integrations: Integrates well with various channels like WhatsApp, Facebook Messenger, and Zendesk (mentioned on the Haptik website, not directly in reviews).
  • Detailed analytics: Provides comprehensive analytics to understand user behavior and improve the bot's effectiveness (Nick S., Jeet P.).
  • Multiple channel deployment: Supports deployment across various communication channels (mentioned on the Haptik website, not directly in reviews).
  • Pre-built templates: Offers pre-configured bot templates to jumpstart development (mentioned on the Haptik website, not directly in reviews).
  • Cost-effective: Competitive pricing compared to some alternatives .
  • Limited real-time data: Analytics dashboard may not show real-time data, with some delay in reporting (Rohit R.).
  • Versioning issues: Occasional versioning problems might occur (Rohit R.).
  • Limited small talk: The "small talk" feature could be improved to allow for more user control and customization (Nick S.).
  • Complexity for non-coders: The entity management system might be challenging for users without a coding background.

Haptik's Support Options

Email Address

hello@haptik.ai

Contact

+1 217-721-1755

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