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About Hardware Asset Management
Hardware Asset Management is a software platform from ServiceNow that tracks and manages the end-to-end lifecycle of all hardware assets, both physical and consumable. It combines learning resources, a demo viewing option, and sales support so users can effectively monitor and manage their hardware inventory. This platform supports automation to help simplify day-to-day asset tasks, ensuring that organizations maintain a clear overview of their hardware assets. With its globally accessible services, users can easily get started and receive assistance when needed. Key capabilities: asset tracking lifecycle management automation support global access user resources Best for: IT professionals that need to manage hardware assets efficiently.
ServiceNow is a leading enterprise-grade platform known for integrating and automating digital workflows across IT, HR, Customer Service, and specialized modules like Hardware Asset Management (HAM). Its HAM module enables end-to-end lifecycle automation for physical assets, from procurement to maintenance and disposal. Leveraging native AI and robust workflow automation, ServiceNow provides real-time visibility, enforces process maturity, reduces manual effort, and improves operational efficiency and compliance for large enterprises. The platform operates on a cloud-first, subscription-based model that is highly customizable but requires specialized expertise for deployment and ongoing maintenance. Low-code tools simplify workflow configuration, but complex customizations often need dedicated internal teams or external consultants. This complexity contributes to a steep learning curve, significant implementation effort, and high total cost of ownership. Pricing is confidential and consultation-based, varying by organization size, modules selected, and user license types (e.g., Fulfiller paid licenses versus free Requester self-service portals). Mid-to-large enterprise contracts often reach six figures annually, requiring direct engagement with ServiceNow or a certified partner for tailored quotes.
Pros & Cons
- Provides a centralized platform for managing IT tickets, incidents, and requests, improving operational efficiency and reducing response times
- Enables intuitive self-service functionality, allowing end users to resolve common issues without IT intervention
- Supports robust IT asset and configuration management, ensuring accurate tracking and maintenance of CIs
- Offers integration with ITSM frameworks, facilitating change, release, and deployment management across teams
- Streamlines CMDB maintenance with restricted access controls to enhance data integrity and security
- Some users report difficulty navigating advanced features without prior ITSM experience
- Reporting exports, particularly to Excel, can require additional formatting and manual adjustment
- Limited flexibility in modifying certain core CMDB structures may frustrate advanced users
- High dependency on internal IT support for configuration changes can slow adoption
- Ongoing updates and system patches may occasionally disrupt workflows or require downtime
Features
Key features
Track and manage hardware assets from request through retirement across the entire organization.
Standardize asset data by manufacturer, model name, and model number to ensure consistency.
Use autonomous AI to fulfill hardware asset requests and reduce manual workload.
Automate processes and tasks for procurement, deployment, maintenance, and retirement.
Receive and register multiple assets via mobile devices in real time.
Allow employees to check out, return, or request hardware assets through a self-service portal.
Monitor total cost of ownership for hardware assets to optimize spending and resource allocation.
Additional features
Autonomous AI fulfilment of hardware requests to improve productivity.
Purpose-built workspace for managing and monitoring hardware assets efficiently.
Standardizes asset data by manufacturer, model, and serial number.
Automates tasks across the full hardware lifecycle from acquisition to retirement.
Streamlines returns and replacements of defective hardware.
Reserve assets for projects or employees, track fulfillment, and predict demand.
Automates hardware assignment and retrieval during employee onboarding and exit.
Provides executives with key metrics and insights about hardware assets.
Manage contracts, warranties, and renewal schedules for hardware assets.
Organize palletized assets in stockrooms with location and aisle tracking.
Evaluate financial impact of hardware assets across their lifecycle.
Mobile registration and verification of assets upon arrival.
End-user self-service for accessing and returning assets.
Conduct audits across locations using mobile devices.
Manage subscription-based hardware deployment.
Group multiple assets as a single record for easier management.
Verify that assigned assets are still in use and assigned appropriately.
Pricing
Countries & Languages
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Billing currencies
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About Hardware Asset Management
Hardware Asset Management is a software platform from ServiceNow that tracks and manages the end-to-end lifecycle of all hardware assets, both physical and consumable. It combines learning resources, a demo viewing option, and sales support so users can effectively monitor and manage their hardware inventory. This platform supports automation to help simplify day-to-day asset tasks, ensuring that organizations maintain a clear overview of their hardware assets. With its globally accessible services, users can easily get started and receive assistance when needed. Key capabilities: asset tracking lifecycle management automation support global access user resources Best for: IT professionals that need to manage hardware assets efficiently.
Hardware Asset Management Details
Hardware Asset Management's In-App Market Place
Does Hardware Asset Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
12
Mini Apps
Facility Management Application
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Azure CMDB Connector
IWMS Migration
Now Assist Admin Console
Omni-Experience Standard Feature Set
Service Graph Connector for Otorio
TCS Crystallus™ on Now for Source to Pay
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), RUB (₽), BRL (R$), KRW (₩), SGD (S$), HKD (HK$), PLN (zł), TRY (₺), ZAR (R), MXN (Mex$), NZD (NZ$), IDR (Rp)
Pros & Cons
- Provides a centralized platform for managing IT tickets, incidents, and requests, improving operational efficiency and reducing response times
- Enables intuitive self-service functionality, allowing end users to resolve common issues without IT intervention
- Supports robust IT asset and configuration management, ensuring accurate tracking and maintenance of CIs
- Offers integration with ITSM frameworks, facilitating change, release, and deployment management across teams
- Streamlines CMDB maintenance with restricted access controls to enhance data integrity and security
- Some users report difficulty navigating advanced features without prior ITSM experience
- Reporting exports, particularly to Excel, can require additional formatting and manual adjustment
- Limited flexibility in modifying certain core CMDB structures may frustrate advanced users
- High dependency on internal IT support for configuration changes can slow adoption
- Ongoing updates and system patches may occasionally disrupt workflows or require downtime
Hardware Asset Management's Support Options
Hardware Asset Management's Alternatives
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