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About Hardware Asset Management
Hardware Asset Management is a software platform from ServiceNow that tracks and manages the end-to-end lifecycle of all hardware assets, both physical and consumable. It combines learning resources, a demo viewing option, and sales support so users can effectively monitor and manage their hardware inventory. This platform supports automation to help simplify day-to-day asset tasks, ensuring that organizations maintain a clear overview of their hardware assets. With its globally accessible services, users can easily get started and receive assistance when needed. Key capabilities: asset tracking lifecycle management automation support global access user resources Best for: IT professionals that need to manage hardware assets efficiently.
ServiceNow is a leading enterprise-grade platform known for integrating and automating digital workflows across IT, HR, Customer Service, and specialized modules like Hardware Asset Management (HAM). Its HAM module enables end-to-end lifecycle automation for physical assets, from procurement to maintenance and disposal. Leveraging native AI and robust workflow automation, ServiceNow provides real-time visibility, enforces process maturity, reduces manual effort, and improves operational efficiency and compliance for large enterprises. The platform operates on a cloud-first, subscription-based model that is highly customizable but requires specialized expertise for deployment and ongoing maintenance. Low-code tools simplify workflow configuration, but complex customizations often need dedicated internal teams or external consultants. This complexity contributes to a steep learning curve, significant implementation effort, and high total cost of ownership. Pricing is confidential and consultation-based, varying by organization size, modules selected, and user license types (e.g., Fulfiller paid licenses versus free Requester self-service portals). Mid-to-large enterprise contracts often reach six figures annually, requiring direct engagement with ServiceNow or a certified partner for tailored quotes.
Pros & Cons
- +Provides a centralized platform for managing IT tickets, incidents, and requests, improving operational efficiency and reducing response times
- +Enables intuitive self-service functionality, allowing end users to resolve common issues without IT intervention
- +Supports robust IT asset and configuration management, ensuring accurate tracking and maintenance of CIs
- +Offers integration with ITSM frameworks, facilitating change, release, and deployment management across teams
- +Streamlines CMDB maintenance with restricted access controls to enhance data integrity and security
- −Some users report difficulty navigating advanced features without prior ITSM experience
- −Reporting exports, particularly to Excel, can require additional formatting and manual adjustment
- −Limited flexibility in modifying certain core CMDB structures may frustrate advanced users
- −High dependency on internal IT support for configuration changes can slow adoption
- −Ongoing updates and system patches may occasionally disrupt workflows or require downtime
Features
Key features
- Lifecycle tracking
- Track and manage hardware assets from request through retirement across the entire organization.
- Hardware normalization
- Standardize asset data by manufacturer, model name, and model number to ensure consistency.
- Now Assist AI agents
- Use autonomous AI to fulfill hardware asset requests and reduce manual workload.
- Asset lifecycle automation
- Automate processes and tasks for procurement, deployment, maintenance, and retirement.
- Mobile asset receiving
- Receive and register multiple assets via mobile devices in real time.
- My Locker self-service
- Allow employees to check out, return, or request hardware assets through a self-service portal.
- Asset TCO analytics
- Monitor total cost of ownership for hardware assets to optimize spending and resource allocation.
Additional features
- Now Assist for Hardware Asset Management
- Autonomous AI fulfilment of hardware requests to improve productivity.
- Hardware Asset Workspace
- Purpose-built workspace for managing and monitoring hardware assets efficiently.
- Hardware Normalization
- Standardizes asset data by manufacturer, model, and serial number.
- Asset Lifecycle Automation
- Automates tasks across the full hardware lifecycle from acquisition to retirement.
- Return Merchandise Authorization (RMA) automation
- Streamlines returns and replacements of defective hardware.
- Asset Reservations
- Reserve assets for projects or employees, track fulfillment, and predict demand.
- Asset Onboarding and Offboarding
- Automates hardware assignment and retrieval during employee onboarding and exit.
- Asset Management Executive Dashboard
- Provides executives with key metrics and insights about hardware assets.
- Contract and Renewal Management
- Manage contracts, warranties, and renewal schedules for hardware assets.
- Pallets for Inventory
- Organize palletized assets in stockrooms with location and aisle tracking.
- Asset Total Cost of Ownership (TCO) Analytics
- Evaluate financial impact of hardware assets across their lifecycle.
- Mobile Asset Receiving
- Mobile registration and verification of assets upon arrival.
- Mobile My Locker
- End-user self-service for accessing and returning assets.
- Asset Inventory Audit
- Conduct audits across locations using mobile devices.
- Device as a Service (DaaS) lifecycle management
- Manage subscription-based hardware deployment.
- Asset Bundles
- Group multiple assets as a single record for easier management.
- Asset Attestation
- Verify that assigned assets are still in use and assigned appropriately.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Hardware Asset Management
Hardware Asset Management is a software platform from ServiceNow that tracks and manages the end-to-end lifecycle of all hardware assets, both physical and consumable. It combines learning resources, a demo viewing option, and sales support so users can effectively monitor and manage their hardware inventory. This platform supports automation to help simplify day-to-day asset tasks, ensuring that organizations maintain a clear overview of their hardware assets. With its globally accessible services, users can easily get started and receive assistance when needed. Key capabilities: asset tracking lifecycle management automation support global access user resources Best for: IT professionals that need to manage hardware assets efficiently.
Hardware Asset Management Details
Hardware Asset Management's In-App Market Place
Does Hardware Asset Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
12
Mini Apps
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Azure CMDB Connector
IWMS Migration
Now Assist Admin Console
Omni-Experience Standard Feature Set
Service Graph Connector for Otorio
TCS Crystallus™ on Now for Source to Pay
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), RUB (₽), BRL (R$), KRW (₩), SGD (S$), HKD (HK$), PLN (zł), TRY (₺), ZAR (R), MXN (Mex$), NZD (NZ$), IDR (Rp)
Pros & Cons
- Provides a centralized platform for managing IT tickets, incidents, and requests, improving operational efficiency and reducing response times
- Enables intuitive self-service functionality, allowing end users to resolve common issues without IT intervention
- Supports robust IT asset and configuration management, ensuring accurate tracking and maintenance of CIs
- Offers integration with ITSM frameworks, facilitating change, release, and deployment management across teams
- Streamlines CMDB maintenance with restricted access controls to enhance data integrity and security
- Some users report difficulty navigating advanced features without prior ITSM experience
- Reporting exports, particularly to Excel, can require additional formatting and manual adjustment
- Limited flexibility in modifying certain core CMDB structures may frustrate advanced users
- High dependency on internal IT support for configuration changes can slow adoption
- Ongoing updates and system patches may occasionally disrupt workflows or require downtime
Hardware Asset Management's Support Options
Hardware Asset Management's Alternatives
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