HazlVoice

The software uses artificial intelligence to understand and process customer orders placed over the phone. This likely involves natural language processing to interpret spoken requests.

Similar to voice ordering, the AI can understand and process orders sent via text messages. This offers a convenient, asynchronous ordering option.

The AI acts as a virtual order taker, capable of having conversations with customers, understanding their menu choices, and finalizing orders without human intervention.

The AI in the Pro plan has the restaurant's menu programmed into it, allowing it to accurately take orders and answer basic menu-related questions.

The AI can likely handle multiple order conversations simultaneously, leading to a higher volume of orders processed compared to a single human operator.

By offering innovative ordering methods, restaurants can position themselves as forward-thinking and cater to customers who prefer these digital interactions.

Customers directly communicate their orders to the AI, potentially reducing miscommunication and errors that can occur when a human intermediary is involved.

Voice and text ordering can give customers more control over how they articulate their order, potentially leading to greater satisfaction.

For customers who call in, the Lite plan allows staff to quickly send a text message containing a link to the restaurant's online ordering platform. This can be useful during peak hours or for complex orders.

Providing voice and text ordering expands the accessibility of the restaurant, catering to customers who might find these methods more convenient than phone calls or online ordering.

By automating the order-taking process, restaurants using the Pro plan can potentially reduce the need for dedicated phone staff, leading to savings in labor expenses.