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Heap

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Software Status:Active

About Heap

Heap is a web analytics software from Heap that helps businesses understand user behavior on their websites and applications. It provides capabilities like automatic event tracking, visual data analysis, and conversion funnel reports so teams can gather insights easily. With Heap, users can track every interaction without needing to write code, which simplifies the data collection process. The platform also features reliable data integration options and reporting tools that allow users to analyze historical data for informed decision-making. Key capabilities: automatic event tracking visual data analysis conversion funnel reports data integration reporting tools Best for: product managers and marketers that need to analyze user interactions and improve customer journeys.

Heap Details

Vendor
Heap
Year Launched
2013
Location
Heap Analytics 301 Howard St, Suite 1413 San Francisco, CA 94105 United States
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
Business Analyst, Data Scientist, Marketing Manager, Product Manager, UX Designer, Customer Support Specialist, IT Manager, Sales Manager.
Industries Served
Healthcare, Education, Finance, Retail, Technology, E-commerce, Hospitality, Manufacturing, Telecommunications, Media
Tags
AB Testing, Business Intelligence, Customer Journey Mapping Tools, Customer Experience, Dashboard, Data Analysis, Digital Adoption Platform, Machine Learning, Marketing Analytics, Mobile Analytics, User Experience (UX), Web Analytics, Reporting, Product Analytics, Product Management, Product Lifecycle Management

Heap's In-App Market Place

Does Heap have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), KRW (₩), CHF (CHF), SEK (kr), NZD (NZ$), MXN (Mex$)

Pros & Cons

  • Provides detailed and comprehensive AB testing functionality
  • Offers powerful business intelligence tools for data analysis
  • Helps visualize and optimize customer journey mapping
  • Enhances customer experience through data-driven insights
  • Customizable dashboards for real-time monitoring and analysis
  • Data analysis capabilities for in-depth understanding of user behavior
  • Digital Adoption Platform for seamless integration with existing tools
  • Utilizes machine learning for predictive analytics
  • Advanced marketing analytics for optimizing campaigns
  • Mobile analytics for tracking performance on mobile devices
  • Improves user experience with actionable recommendations
  • Web analytics for monitoring website performance
  • Robust reporting capabilities for sharing insights with stakeholders
  • Product analytics for understanding product usage and engagement
  • Product management tools for improving product development processes
  • Product lifecycle management for optimizing product performance.
  • Steeper learning curve compared to other similar tools
  • Limited customization options for reports and dashboards
  • Higher pricing compared to competitors, especially for small businesses
  • Lack of integrations with popular third-party tools and platforms
  • Some users report occasional bugs and glitches in the software
  • Limited customer support options, with slower response times.

Heap's Support Options

Email Address

support@heap.io

Community Forums

https://community.heap.io/

Chatbot

Available

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