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HelpDesk

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Software Status:Active

About HelpDesk

HelpDesk is a support software from Artisan Global Media that provides issue tracking and customer service management. It combines ticketing system capabilities, user management, and performance reporting so teams can efficiently handle customer inquiries and issues. The platform allows users to assign tickets to specific agents, monitor resolution times, and analyze support metrics for continuous improvement. HelpDesk includes integration with email systems and provides self-service options for customers. Key capabilities: ticket assignment performance analytics user access control email integration self-service portal Best for: customer support teams that need effective management of service requests and customer communications.

HelpDesk Details

Vendor
Artisan Global Media
Year Launched
2002
Location
Boston, Massachusetts 02110, US
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish.
Users
Customer Support Agent, IT Help Desk Technician, Marketing Project Manager, Customer Success Manager, Service Desk Analyst, Support Team Lead, SaaS Support Specialist
Industries Served
IT Help Desk, SaaS Help Desk, Retail / Ecommerce, Sales, Healthcare (e.g., PetHealth), Finance (e.g., TradersTrust), Automotive (e.g., Lascar), Small Business
Tags
Ticketing System, Customer Support, AI Automation, Multichannel, Collaboration, Productivity, Security, Help Desk, SaaS, Team Synergy

HelpDesk's In-App Market Place

Does HelpDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), SGD (S$), NZD (NZ$), HKD (HK$)

Pros & Cons

  • Easy to use – Simple interface and user-friendly experience.
  • Reliable and stable – No major failures reported in years of use.
  • Good customer support – Quick and responsive help from the support team.
  • Efficient team collaboration – Allows assigning customers to the right department.
  • Smooth integration – Easy setup with existing workflows.
  • Spam filter issues – Can block important emails or fail to block persistent spam.
  • Limited features – Some users want more options, especially for the contact form.
  • Password creation difficulties – Some users reported issues with setting passwords.
  • Missed tickets – Important cases can sometimes go unnoticed.

HelpDesk's Support Options

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