Herbie

Additional features

Human Sense Technology Powered with Generative AI

Core technology combining human-like understanding with generative AI capabilities for natural conversations.

More than 95% maturity on conversations

High accuracy in understanding and responding appropriately in conversations.

Speaks 70+ on voice and 132+ on text

Extensive multilingual support.

Prebuilt Integrations with 15+ Channels

Ready-to-use integrations with various social media and communication platforms.

Live Agent Support

Functionality to seamlessly transfer conversations to human agents.

Smart Queue Feature

Intelligent system for managing and routing customer interactions to live agents.

Enhanced Customer Experiences

Focus on creating exceptional and personalized customer interactions.

Improved Employee Productivity

Aims to boost efficiency and productivity within organizations.

Reduced Operation Cost

Designed to streamline operations and lower expenses.

Expand Business

Supports initiatives to enter new markets and grow the business.

Increased Revenue

Strategies focused on driving revenue growth and profitability.

24/7 Unified Support

Provides continuous support across all integrated channels.

Personalized Transactions

Ability to handle customized transactions based on individual customer needs.

Energetic Support

Implies a proactive and responsive approach to customer service.

Human-like Conversations

Ability to engage in natural and intuitive dialogues.

Resolve Customer Needs

Focus on effectively addressing and solving customer issues.

Drive Growth

Aiming to contribute to the overall business expansion.

Herbie.AI on Alexa

Integration and availability on Amazon Alexa.

Herbie – Pepper Physical Robot

Potential integration or use with Pepper physical robots (though details are limited).

Largest Language Understanding (Voice - 70+ languages and text - 132+ languages proficiency)

Comprehensive language understanding capabilities.

Universal API Adapter (Seamlessly integrate any of your systems with low code)

Easy integration with existing infrastructure.

Fastest Go Live (Info / FAQ bots – Just Go Live same day. Transaction Bots within weeks)

Rapid deployment timelines.

Primary Focus (Digital Transformation through Generative/Conversational AI)

Core business objective is to facilitate digital transformation.

Strategic Partnerships (Rapidly expanding with Tier-1 Partners across 30+ Countries and growing)

Growing network of significant partnerships.

Human Web Chat

Supports human-like interactions via web chat interfaces.

Virtual Assistant – Voice & text

Offers both voice and text-based virtual assistant functionalities.

Seamless integration with 15+ Social Channels – Integration with internal Applications

Wide range of integration possibilities.

Human Sense Technology (Understands the intent & conceptuality of the conversation and responds 95%+ times perfectly to the expectation equal to a Human)

High level of conversational understanding and accuracy.

Live Agent Functionality with Smart Queue System (Inbuilt advanced features like Canned Response, Paraphrase settings, Tone Settings)

Advanced features for human agent support.

Pre-Integrated with Open LLM Modes like ChatGPT, Google etc.

Compatibility with other leading large language models.

Several Unique, Advanced & Futuristic functionalities with infinite possibilities

Suggests a platform with ongoing development and potential for future advancements.

Certified for Security Standards and complying to Vulnerability Assessments & Data Privacy and Protection Regulations like GDPR, DPDP ACT, NESA, etc.

Strong emphasis on security and compliance.

Available SAAS, On Cloud, On Premises Versions

Flexible deployment options to suit different business needs.

Innovative Pricing Models (One Time Pricing, Annual Subscriptions, Conversations based pricing)

Variety of pricing structures.

100% successful deployments

Claims a perfect track record in implementation.

Global Universal API Connectivity Solution (Secure and flexible API solutions to easily integrate with your existing systems)

Robust and secure API integration capabilities.

Tokenized adapters

Enhances security and privacy during integrations.

RESTful APIs (Connect to REST APIs for real-time data exchange in JSON format)

Supports standard API communication protocols.

Web Services (Integrate via XML-based web services for seamless interfacing)

Compatible with XML-based web services.

Different Formats (Herbie can adapt to your preferred data transmission methods and standards)

Flexible data handling capabilities.

Process and understand information uploaded to generate highly accurate AI models (98% precision)

Ability to learn from uploaded data and provide precise responses.

Dynamic language management enables real-time conversation across 132+ languages

Real-time language switching and support.

Content is intelligently served in the user's spoken tongue for personalized assistance

Provides content in the user's preferred language.

Augmented Support (The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement)

Tools and features to enhance live agent interactions.

Data Minimization (Only necessary user data is collected and processed...)

Privacy-focused approach to data handling.

User Privacy Controls (Users have access to their data and can edit or delete it...)

Gives users control over their data.

Anonymization Techniques (Whenever possible, sensitive user information is pseudonymized or anonymized...)

Protects user privacy during data processing.

Independent Audits (Regular third-party privacy and security audits ensure ongoing compliance...)

Commitment to external verification of security and privacy practices.

HIPAA Compliance (For healthcare customers in the US...)

Compliance with healthcare data privacy regulations in the US.

ISO 27001 Certification (The information security management system... has been certified...)

Adherence to international standards for information security management.