About Hively
Hively is a customer feedback software from Hively that helps gather customer insights and motivate teams. It provides real-time customer and employee feedback, integrations, and an easy sign-up process so organizations can effectively measure customer satisfaction. Hively allows users to collect, measure, and act on feedback, fostering a positive environment for both customers and employees. The platform is user-friendly and designed to support various team sizes in tracking and improving feedback in a straightforward manner. Key capabilities: real-time feedback collection customer satisfaction measurement integration with existing tools user-friendly interface actionable insights Best for: organizations that need to assess and improve customer and employee satisfaction.
Hively is a streamlined employee recognition software built to help teams capture and celebrate real-time feedback in a simple, accessible way. Designed primarily for customer service agents, sales teams, and support staff, the platform’s main purpose is to foster a culture of ongoing performance improvement and team engagement through continuous feedback. Hively enables organizations to collect feedback from customers and colleagues alike and convert it into meaningful insights that can be used to recognize and reward individual or team achievements. Its core features include real-time one-click feedback collection, customer sentiment tracking, leaderboard rankings, team performance reports, and personalized recognition through smiley face ratings and comments. The user interface of Hively is clean, minimalistic, and extremely user-friendly. From the first login, users are met with a straightforward dashboard that makes navigation effortless. The rating system is intuitive, allowing feedback to be submitted via a single click using a smiley face (happy, neutral, or unhappy), which reduces friction and encourages higher participation rates. The design caters well to users with limited technical skills, which is especially helpful in busy customer-facing environments.
Pros & Cons
- +Easy Feedback Collection: Utilizes "Smileys" in email signatures and direct requests for simple, one-click feedback.
- +Broad Integration: Works with various email clients (Outlook, Gmail, Yahoo), CRMs (Zendesk, Desk, Helpscout, Salesforce), and ticket tracking systems.
- +Comprehensive Measurement Tools: Offers Leaderboard (top performers), Benchmarks (overall performance), powerful reporting, and email summaries/notifications for in-depth insights.
- +Actionable Insights: Helps identify top performers, address issues quickly with feedback notifications, understand trends, and improve customer retention and brand promotion.
- +Focus on Culture & Performance: Aims to drive culture change, refine products/services, and foster happy, high-performing teams.
- −Potential for Feedback Fatigue: While simple, constantly asking for feedback via email signatures might lead to feedback fatigue for recipients over time, though the text doesn't indicate this.
- −Reliance on Customer Engagement: The effectiveness of Hively heavily relies on customers actively clicking on the smileys. If customers don't engage, the feedback collected will be limited.
Features
Key features
- 'Smileys' Feedback Collection
- A simple, one-click rating system embedded directly into email signatures or sent via direct requests.
- Real-time Customer & Employee Feedback
- Gathers immediate feedback on performance from both customers and internal team members.
- Performance Measurement & Analytics
- Provides tools like a Leaderboard to identify top performers, benchmarks for overall performance, and reporting tools for detailed analysis.
- Actionable Insights & Notifications
- Helps businesses act on feedback by identifying top performers for recognition, sending real-time notifications for issues, and understanding trends for improved retention and brand promotion.
- Broad Integration
- Easily integrates with popular email clients (Outlook, Gmail, Yahoo), CRMs (Salesforce), and ticket tracking systems (Zendesk, Desk, Helpscout).
Additional features
- 'Smileys' Feedback Collection
- A simple, one-click rating system embedded directly into email signatures or sent via direct requests.
- Real-time Customer & Employee Feedback
- Gathers immediate feedback on performance from both customers and internal team members.
- Performance Measurement & Analytics
- Provides tools like a Leaderboard to identify top performers, benchmarks for overall performance, and reporting tools for detailed analysis.
- Actionable Insights & Notifications
- Helps businesses act on feedback by identifying top performers for recognition, sending real-time notifications for issues, and understanding trends for improved retention and brand promotion.
- Broad Integration
- Easily integrates with popular email clients (Outlook, Gmail, Yahoo), CRMs (Salesforce), and ticket tracking systems (Zendesk, Desk, Helpscout).
- Make every email a feedback opportunity
- Leverages daily email interactions for feedback collection.
- Collect feedback with just one click
- Simplifies the feedback process for customers using smileys.
- Inexpensive feedback collection
- Positioned as a cost-effective method.
- Add Hively snippet to email signature
- Easy integration method for feedback collection.
- Direct feedback requests sent from Hively
- Allows proactive outreach for feedback.
- Integrates with any email client, CRM, or ticket tracking system
- Ensures compatibility with existing business tools.
- Measure team's performance
- Provides tools to assess individual and team performance.
- Leaderboard
- Visually identifies top-performing team members.
- Benchmarks
- Shows overall performance metrics.
- Powerful reporting tool
- Allows for deep drill-down into feedback details.
- Email summaries
- Provides regular overviews of feedback data.
- Notifications
- Sends alerts for new feedback in real-time.
- Build a deep understanding of customer needs
- Helps businesses gain comprehensive insights into what their customers want.
- Drive culture change
- Uses feedback to foster positive changes within the organization.
- Refine product or services
- Insights help in improving offerings.
- Increase customer retention
- Understanding customer feedback leads to strategies that keep customers loyal.
- Points system
- Helps identify and acknowledge top performers through a reward system.
- Catch issues as they happen
- Real-time notifications enable immediate intervention for problems.
- Step in when needed
- Facilitates timely resolution of customer issues.
- Understanding trends and themes
- Identifies recurring patterns in feedback to focus on critical areas.
- Improved retention
- A direct outcome of addressing customer needs based on feedback.
- Greater promotion of your brand
- Satisfied customers become brand advocates.
- Free for teams of 3
- Offers a free tier for small teams.
- No credit card required on signup
- Easy and risk-free onboarding.
- 94% customer satisfaction
- Self-reported high satisfaction rate, measured with Hively.
Pricing
Monthly plans
MicroClub
USD 15
Countries & Languages
Interface languages
Billing currencies
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About Hively
Hively is a customer feedback software from Hively that helps gather customer insights and motivate teams. It provides real-time customer and employee feedback, integrations, and an easy sign-up process so organizations can effectively measure customer satisfaction. Hively allows users to collect, measure, and act on feedback, fostering a positive environment for both customers and employees. The platform is user-friendly and designed to support various team sizes in tracking and improving feedback in a straightforward manner. Key capabilities: real-time feedback collection customer satisfaction measurement integration with existing tools user-friendly interface actionable insights Best for: organizations that need to assess and improve customer and employee satisfaction.
Hively Details
Hively's In-App Market Place
Does Hively have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
MicroClub
USD 15
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Easy Feedback Collection: Utilizes "Smileys" in email signatures and direct requests for simple, one-click feedback.
- Broad Integration: Works with various email clients (Outlook, Gmail, Yahoo), CRMs (Zendesk, Desk, Helpscout, Salesforce), and ticket tracking systems.
- Comprehensive Measurement Tools: Offers Leaderboard (top performers), Benchmarks (overall performance), powerful reporting, and email summaries/notifications for in-depth insights.
- Actionable Insights: Helps identify top performers, address issues quickly with feedback notifications, understand trends, and improve customer retention and brand promotion.
- Focus on Culture & Performance: Aims to drive culture change, refine products/services, and foster happy, high-performing teams.
- Potential for Feedback Fatigue: While simple, constantly asking for feedback via email signatures might lead to feedback fatigue for recipients over time, though the text doesn't indicate this.
- Reliance on Customer Engagement: The effectiveness of Hively heavily relies on customers actively clicking on the smileys. If customers don't engage, the feedback collected will be limited.
Hively's Support Options
Email Address
support@teamhively.comHively's Alternatives
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