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Hively

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Software Status:Active

About Hively

Hively is a customer feedback software from Hively that helps gather customer insights and motivate teams. It provides real-time customer and employee feedback, integrations, and an easy sign-up process so organizations can effectively measure customer satisfaction. Hively allows users to collect, measure, and act on feedback, fostering a positive environment for both customers and employees. The platform is user-friendly and designed to support various team sizes in tracking and improving feedback in a straightforward manner. Key capabilities: real-time feedback collection customer satisfaction measurement integration with existing tools user-friendly interface actionable insights Best for: organizations that need to assess and improve customer and employee satisfaction.

Hively Details

Vendor
Hively
Year Launched
2010
Location
United States
Deployment
cloud
Training Options
documentation
Countries Served
All Countries
Languages
English, French, Spanish, Italian, German
Users
Customer service agents, support teams, sales teams, team managers, performance evaluators, HR teams, CX professionals
Industries Served
Technology, SaaS, Education, Healthcare, Real Estate, Retail, Call Centers, E-commerce, B2B services, Government, Financial services, Consulting firms
Tags
Customer Satisfaction, Employee Recognition, Feedback, Ratings, Surveys, Analytics, Engagement, Recognition, Performance Management.

Hively's In-App Market Place

Does Hively have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Easy Feedback Collection: Utilizes "Smileys" in email signatures and direct requests for simple, one-click feedback.
  • Broad Integration: Works with various email clients (Outlook, Gmail, Yahoo), CRMs (Zendesk, Desk, Helpscout, Salesforce), and ticket tracking systems.
  • Comprehensive Measurement Tools: Offers Leaderboard (top performers), Benchmarks (overall performance), powerful reporting, and email summaries/notifications for in-depth insights.
  • Actionable Insights: Helps identify top performers, address issues quickly with feedback notifications, understand trends, and improve customer retention and brand promotion.
  • Focus on Culture & Performance: Aims to drive culture change, refine products/services, and foster happy, high-performing teams.
  • Potential for Feedback Fatigue: While simple, constantly asking for feedback via email signatures might lead to feedback fatigue for recipients over time, though the text doesn't indicate this.
  • Reliance on Customer Engagement: The effectiveness of Hively heavily relies on customers actively clicking on the smileys. If customers don't engage, the feedback collected will be limited.

Hively's Support Options

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