About Hop
Hop is a collaboration software from Atlassian that helps teams organize, discuss, and complete shared work. It combines flexible project management, knowledge sharing in one place, and service management at high velocity so teams can effectively manage tasks and projects. Hop integrates with tools like Jira, Confluence, Bitbucket, and Loom, providing a comprehensive solution for team collaboration. This platform also features Atlassian Collections, which allows users to explore apps by use case and team needs. Key capabilities: Flexible project management Centralized knowledge sharing Service management Integration with popular tools Collection of featured apps Best for: teams and organizations that need efficient collaboration and project tracking.
Hop by HopSoftware is a cloud-based property management system designed to provide independent hotels, boutique inns, self-catering accommodations, and multi-property groups with an all-in-one solution that consolidates reservations, channel management, revenue reporting, and guest engagement into a single, unified platform. The interface is built for speed and clarity, featuring a color-coded, drag-and-drop room scheduler and a customizable dashboard that allows staff at all levels—from housekeeping to senior management—to focus on the KPIs and alerts most relevant to their roles. Hop distinguishes itself through high-impact features, including a commission-free booking engine that maximizes direct revenue, a branded guest app enabling mobile check-in, check-out, and in-app messaging, an integrated payment gateway with competitive rates and no hidden fees, and an automated night audit that reduces manual reconciliation work.
Pros & Cons
- +Includes both a Channel Manager and Booking Engine at a single fixed price, delivering strong all-in-one value
- +Branded guest app provides a high-end, contactless experience for guests at an affordable cost
- +Granular user permissions allow secure and precise staff access management across multiple roles
- −While reporting is comprehensive, some users wish for greater flexibility in custom report building
- −Live phone support is primarily optimized for UK and European time zones, which may limit accessibility elsewhere
Features
Key features
- Commission-Free Booking Engine
- Increases property revenue by allowing guests to book directly through the hotel website without third-party transaction fees.
- Integrated Payment Gateway
- Streamlines financial operations with a secure, automated gateway that features zero monthly fees and no minimum transaction requirements.
- Multi-Property Management
- Provides a single-login dashboard to oversee rates, availability, and reporting across multiple locations simultaneously.
- Property-Branded Guest App
- Enhances the guest journey with a contactless experience for checking in, ordering services, and paying bills via a smartphone.
- Bespoke Gift Voucher Solution
- Enables the sale of monetary or experiential vouchers directly through the hotel website with automated redemption tracking in the PMS.
- Advanced Revenue Reporting
- Delivers live data on payment statuses and financial metrics to help management optimize cash flow and pricing strategies.
Additional features
- Property Management System (PMS)
- Serves as a centralized, cloud-based hub for managing all daily hotel operations and guest data.
- Booking Engine
- A user-friendly online tool that converts website visitors into direct bookings to improve profit margins.
- Channel Manager
- Automatically synchronizes room inventory and rates across major Online Travel Agencies (OTAs) and rental sites.
- Payment Gateway
- An automated solution for secure payment processing, link generation, and one-click refunds.
- Bespoke Guest App
- A mobile application that facilitates guest messaging, upsells, and a contactless stay experience.
- Gift Voucher Solution
- A digital platform for selling and managing personalized gift vouchers to drive additional revenue.
- Event Management
- Includes a dedicated calendar and dashboard to plan and track hotel-hosted activities and functions.
- Housekeeping Module
- Allows staff to update room statuses in real-time and manage lost property and maintenance issues.
- Revenue Management & Reporting
- Provides analytical tools and customizable dashboards to monitor key performance indicators like ADR and RevPAR.
- Customer Relationship Management (CRM)
- Stores guest preferences and stay history to power targeted, branded email marketing campaigns.
- Contactless Check-in/Check-out
- Offers digital registration through kiosks, tablets, or the guest app to reduce reception queues.
- Integrated EPoS
- Connects food and beverage orders directly to guest room folios for simplified final billing.
- Task Management
- Allows staff to attach automated or custom tasks to reservations for better job tracking.
- Automated Night Audit
- Simplifies end-of-day financial reconciliation through automated system checks and reporting.
- PCI and GDPR Compliance
- Ensures all guest data and payment transactions are handled according to international security standards.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Hop
Hop is a collaboration software from Atlassian that helps teams organize, discuss, and complete shared work. It combines flexible project management, knowledge sharing in one place, and service management at high velocity so teams can effectively manage tasks and projects. Hop integrates with tools like Jira, Confluence, Bitbucket, and Loom, providing a comprehensive solution for team collaboration. This platform also features Atlassian Collections, which allows users to explore apps by use case and team needs. Key capabilities: Flexible project management Centralized knowledge sharing Service management Integration with popular tools Collection of featured apps Best for: teams and organizations that need efficient collaboration and project tracking.
Hop Details
Hop's In-App Market Place
Does Hop have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
GBP (£)
Pros & Cons
- Includes both a Channel Manager and Booking Engine at a single fixed price, delivering strong all-in-one value
- Branded guest app provides a high-end, contactless experience for guests at an affordable cost
- Granular user permissions allow secure and precise staff access management across multiple roles
- While reporting is comprehensive, some users wish for greater flexibility in custom report building
- Live phone support is primarily optimized for UK and European time zones, which may limit accessibility elsewhere
Hop's Support Options
Email Address
support@atlassian.comContact
1-800-361-5260Documentation
https://www.atlassian.com/softwareCommunity Forums
https://community.atlassian.com/Hop's Alternatives
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