Humany

Telia ACE is a premier contact center platform designed for organizations seeking a unified, omnichannel customer experience. Serving the Nordic region, it processes over 350 million interactions yearly with 100,000 active users. Its platform combines advanced AI, speech recognition, and deep learning with a human touch, creating a balanced approach that supports both efficiency and personalization. The platform’s intuitive interface consolidates all communication channels—voice, chat, social media, text messages—into a single workspace, making it easier for agents to respond quickly and effectively. It allows seamless integration with third-party systems like CRM and ERP, ensuring a coherent ecosystem that enhances workflows and data consistency. The solution’s cloud-based architecture provides compatibility across major devices and operating systems, enabling remote work and flexible engagement. Its core functionalities include automation, AI-powered chatbots, real-time analytics, and a comprehensive knowledge base, supporting organizations in reducing handle times while improving service quality. The platform’s flexible workflows are highly customizable to fit unique business processes, ensuring organizations can adapt and scale as needed.