About i-CALL
A cloud-based medical appointment scheduling system for clinics and hospitals. It enables patients to book appointments via web, phone, or in-clinic touch panels and integrates with electronic medical record (EMR) and receipt computer systems.
i-CALL is a specialized medical appointment scheduling system developed by Medi-Web, designed to streamline clinic operations and improve patient satisfaction in the Japanese healthcare market. The platform offers a comprehensive suite of tools for managing patient flow, including web-based booking, automated voice-guided phone scheduling, and in-clinic touch panel check-ins. By integrating directly with various electronic medical record (EMR) and receipt computer systems, i-CALL reduces administrative burdens for staff and minimizes manual data entry. Its cloud-based ASP architecture ensures that clinics can deploy the system without needing dedicated on-site servers or complex infrastructure. While the system is primarily tailored for the Japanese healthcare sector and is currently available in Japanese, it remains a highly adopted solution for clinics looking to reduce patient wait times and automate front-desk operations.
Pros & Cons
- Supports multiple booking channels including web, phone, and in-clinic touch panels.
- Integrates with major Japanese electronic medical record and receipt computer systems.
- Reduces front-desk workload and patient wait times through automation.
- Cloud-based ASP model minimizes the need for on-site server infrastructure.
- Offers flexible scheduling options like sequential waiting and time-slot booking.
- Currently only available in Japanese, limiting its use in non-Japanese speaking environments.
- Pricing is not publicly disclosed and requires contact with the vendor.
- Primarily focused on the Japanese healthcare market, which may limit its feature set for international clinics.
Features
Key features
Supports appointment scheduling via internet, automated voice phone systems, and in-clinic touch panels.
Connects with various electronic medical record and receipt computer systems for seamless patient data synchronization.
Sends automated email or phone notifications to patients regarding their appointment status or wait times.
Manages patient queues and provides real-time status updates to reduce waiting times in clinics.
Supports various operational patterns including sequential waiting, time-slot booking, and hybrid models.
Additional features
Allows patients to check in or book appointments directly at the clinic using a dedicated monitor.
Provides an automated phone system for patients who prefer not to use the internet.
Displays current clinic congestion and wait times for patients.
Offers configurable screen layouts, colors, and menu options to match clinic branding.
Supports optional hardware like ticket printers and rewriteable patient card issuers.
Provides remote technical assistance for system maintenance and troubleshooting.
Utilizes Application Service Provider technology to minimize infrastructure requirements for clinics.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About i-CALL
A cloud-based medical appointment scheduling system for clinics and hospitals. It enables patients to book appointments via web, phone, or in-clinic touch panels and integrates with electronic medical record (EMR) and receipt computer systems.
i-CALL Details
i-CALL's In-App Market Place
Does i-CALL have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
1. i-Contact: A feature that allows you to easily manage and organize all patient contacts within the i-CALL system.
2. i-Scheduler: An add-on that provides scheduling capabilities for appointments and follow-ups with patients.
3. i-Reminder: A tool that sends automated reminders to patients for upcoming appointments or follow-ups.
4. i-Report: A reporting add-on that generates detailed analytics and reports on patient data and interactions.
5. i-Integration: An add-on that enables integration with other healthcare systems and software for seamless data sharing and communication.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), SGD (S$), INR (₹), HKD (HK$), MXN (Mex$), NZD (NZ$), KRW (₩), RUB (₽), BRL (R$)
Pros & Cons
- Supports multiple booking channels including web, phone, and in-clinic touch panels.
- Integrates with major Japanese electronic medical record and receipt computer systems.
- Reduces front-desk workload and patient wait times through automation.
- Cloud-based ASP model minimizes the need for on-site server infrastructure.
- Offers flexible scheduling options like sequential waiting and time-slot booking.
- Currently only available in Japanese, limiting its use in non-Japanese speaking environments.
- Pricing is not publicly disclosed and requires contact with the vendor.
- Primarily focused on the Japanese healthcare market, which may limit its feature set for international clinics.
i-CALL's Support Options
Email Address
support@aastratelecom.comContact
1-800-123-4567Documentation
http://docs.aastratelecom.com/icall)i-CALL's Alternatives
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