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ice Contact Center

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Software Status:Active

About ice Contact Center

Ice Contact Center is a contact center software from Computer Talk Technology that focuses on integration with Microsoft Teams. It provides features such as omnichannel support, interactive voice response (IVR), and chatbot capabilities to help businesses simplify customer interactions. This solution uses the Microsoft Teams platform to offer a comprehensive suite of tools needed for efficient contact center operations. The integration allows for personalized customer experiences by connecting smoothly with third-party applications. Key capabilities: omnichannel support interactive voice response (IVR) chatbots Microsoft Teams integration customer interaction personalization Best for: organizations that need a fully integrated contact center solution within Microsoft Teams.

ice Contact Center Details

Vendor
Computer Talk Technology
Year Launched
1987
Location
150 Commerce Valley Drive West, Suite 800, Markham, Ontario Canada, L3T 7Z3
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, French
Users
Supervisor, Agent, Administrator
Industries Served
Banking & Financial Services, Education, Governments, Healthcare, Insurance, Manufacturing, Technology
Tags
Contact Center

ice Contact Center's In-App Market Place

Does ice Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr), SGD (S$), HKD (HK$), SEK (kr), NZD (NZ$), KRW (₩), ZAR (R)

Pros & Cons

  • Supports a wide range of channels (voice, chat, IM, email, SMS, social media, chatbots), allowing customers to interact through their preferred methods and ensuring consistent journeys across channels.
  • Reduces infrastructure costs, simplifies deployment and maintenance, and offers scalability.
  • Provides valuable data and insights for supervisors to manage agent performance, optimize workflows, and improve customer service.
  • Automates routine tasks, provides 24/7 self-service, and frees up agents for more complex interactions.
  • Ensures secure handling of credit card transactions, which is crucial for compliance and building customer trust.
  • The effectiveness of some features, such as personalized customer experiences, heavily relies on the quality and functionality of the integrated CRM systems.

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