About icomm
Icomm is a service management platform from Icomm that assists organizations in managing vendor contract performance and SLA compliance. It includes features such as Services, Contact Us, and Vendor Contract Performance to help maintain accountability and transparency in vendor relationships. By offering these tools, Icomm supports efficient communication and compliance tracking, enabling users to monitor performance effectively. Users can reach out to Icomm directly at (708) 434-1049 or via email at info@icomm.co for support and inquiries. Key capabilities: Services Contact Us Vendor Contract Performance SLA Compliance Performance Tracking Best for: organizations that need to manage vendor contracts and ensure compliance.
ICOMM BY ICOMM. positions itself as an IT management platform built to centralize infrastructure oversight, automate routine operations, and improve visibility across hybrid environments. Its stated purpose is to give IT teams a single pane of glass for asset management, patching, monitoring, and service orchestration. Key features commonly highlighted include policy-driven automation, endpoint lifecycle management, role-based access control, and a reporting engine designed to translate technical telemetry into actionable business metrics. The product appears aimed at mid-sized enterprises and managed service providers that need to reduce operational toil while keeping control over security and compliance. The user interface of ICOMM BY ICOMM. favors function-first clarity: dashboards present high-level KPIs up front with drill-downs into incidents, assets, and change logs. Navigation is organized around workflows rather than purely technical silos, which helps non-specialist managers follow progress without getting lost in low-level detail. The platform typically offers a drag-and-drop workflow designer for automation recipes and contextual right-panel details so administrators can act from almost any screen.
Pros & Cons
- +Guaranteed savings reduce financial risk.
- +No long-term contracts offer flexibility.
- +Automated audits ensure billing accuracy.
- +Seamless onboarding reduces client effort.
- +Comprehensive reports improve decision-making.
- −May not fit organizations without budget.
- −Requires trust in a third-party vendor.
- −Onboarding still requires some client involvement.
- −Only covers specific types of services.
- −Potential for dependency on ICOMM's system.
Features
Key features
- Guaranteed Savings and SLAs
- ICOMM guarantees savings and SLA compliance, assuming all risk for any shortfalls.
- No Long-Term Contracts
- Clients aren't locked into lengthy agreements, offering flexibility.
- Inventory-Centric Approach
- The service is built around maintaining a complete and accurate inventory with monthly audits.
- Seamless Onboarding
- ICOMM's team and tools handle the onboarding process, requiring minimal client involvement.
- Full-Service TEM
- The platform provides a comprehensive suite of services, from expense management to help desk support.
- Full Transparency
- Clients can access all data and reports through the ICOMM TMA Portal, with no hidden fees.
Additional features
- No Long-Term Contracts
- The service does not require clients to sign lengthy agreements.
- No Hidden Fees
- All costs are transparent and there are no surprise charges.
- Monthly Audits
- ICOMM conducts regular audits of all inventory items to ensure accuracy and track changes.
- Accurate and Current Data
- The system maintains up-to-date and precise information.
- All Reporting is Included
- Comprehensive reports on various aspects of the service are provided.
- ERP System Integration
- Data and reports can be integrated into a client's existing ERP systems.
- Accelerated Inventory Process
- ICOMM's loading toolset speeds up the inventory process during onboarding.
- Minimal Client Resources Required
- Clients need to dedicate very little time or personnel to the implementation.
- ICOMM Team Handles Onboarding
- The entire onboarding process is managed by the ICOMM team.
- Monthly Scorecard
- ICOMM provides a scorecard measuring its SLA compliance.
- Weekly Help Desk Reports
- The service offers weekly reports on help desk performance.
- Fee Subsidy Program
- ICOMM covers fees related to service disconnects or reactivations.
- Full-Service TEM
- The platform manages all aspects of technology expense management.
- Full Transparency in TMA Portal
- Clients have complete visibility into their data through the ICOMM portal.
- Accountability
- ICOMM personnel are held accountable for their performance.
- Centralized Inventory
- The service creates a single, accurate inventory of all IT services.
- Centralized Processing
- The platform handles ordering and procurement of IT services.
- Monthly Service and Invoice Audits
- ICOMM reviews invoices and services monthly to identify variances and savings.
- Contract Management
- The system tracks and audits all provider contracts for compliance.
- Enterprise-Wide Reporting
- The platform provides configurable reports across the entire organization.
- Help Desk & Support
- The service offers a help desk for IT-related issues, including MACD support.
- IT and Telecom Expense Management
- ICOMM handles the full spectrum of IT and telecom expenses.
- RFP and IT Solution Sourcing
- The company assists with sourcing and managing RFPs.
- Vendor Contract Management
- ICOMM manages vendor contracts to ensure performance.
- OnePay Invoice Payment Services
- The service includes a feature for processing invoice payments.
- IT Inventory, Audit, and Asset Management
- The platform provides comprehensive inventory and asset management.
- Wireless and Wireline Help Desk and Support
- A dedicated help desk is available for wireless and wireline services.
- Client Testimonials
- The website features testimonials from satisfied clients in various industries.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About icomm
Icomm is a service management platform from Icomm that assists organizations in managing vendor contract performance and SLA compliance. It includes features such as Services, Contact Us, and Vendor Contract Performance to help maintain accountability and transparency in vendor relationships. By offering these tools, Icomm supports efficient communication and compliance tracking, enabling users to monitor performance effectively. Users can reach out to Icomm directly at (708) 434-1049 or via email at info@icomm.co for support and inquiries. Key capabilities: Services Contact Us Vendor Contract Performance SLA Compliance Performance Tracking Best for: organizations that need to manage vendor contracts and ensure compliance.
icomm Details
icomm's In-App Market Place
Does icomm have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), MXN ($), SGD ($), HKD ($)
Pros & Cons
- Guaranteed savings reduce financial risk.
- No long-term contracts offer flexibility.
- Automated audits ensure billing accuracy.
- Seamless onboarding reduces client effort.
- Comprehensive reports improve decision-making.
- May not fit organizations without budget.
- Requires trust in a third-party vendor.
- Onboarding still requires some client involvement.
- Only covers specific types of services.
- Potential for dependency on ICOMM's system.
icomm's Support Options
Email Address
info@icomm.coContact
(708) 434-1049icomm's Alternatives
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