About ICTContact
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ICTContact Details
Vendor
ICTVision
Year Launched
Location
5 Keewong street Crace Australia
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese
Users
Call center agents, Contact center managers, IT service providers (ITSPs), Customer support representatives, Telemarketers, Sales professionals, Marketing teams, Business owners, Entrepreneurs, Managed service providers
Industries Served
Telecommunications, Customer service & support, Marketing & advertising, Healthcare, Financial services, Insurance, Government agencies, Nonprofit organizations, Education, E-commerce, Real estate, Utilities & energy
Tags
Contact Center, Communication, Customer Service, VoIP, SMS, Email, Predictive Dialer, IVR, Multi-channel, Reporting, Analytics, Automation, Outbound Campaigns, ICTContact
ICTContact's In-App Market Place
Does ICTContact have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (chf), Cny (¥), Inr (₹), Try (₺), Nzd (NZ$), Rub (₽), Zar (R), Hkd (HK$)
Pros & Cons
- Smart Dialing Features: Offers manual, preview, and progressive dialing capabilities powered by WebRTC for efficient communication.
- Multi-Tenant Support: Designed for service providers to offer contact center services to various clients on one platform.
- Reliable and Secure: Includes features like backup-failover and compliance tools to ensure high operational stability and security.
- Cloud-Based Availability: Easy setup of cloud contact center services, enabling businesses to operate without extensive infrastructure.
- User-Friendly Interface: Provides a web portal and detailed user guides for simple and efficient management.
- Technical Complexity: Advanced dialing features and multi-tenant support might require skilled personnel for setup and operation.
- Cost Considerations: Customization and scalability might incur higher costs, especially for smaller businesses.
- Learning Curve: Using innovative features like CRM automation and collaboration tools may demand time for user training.
ICTContact's Support Options
Email Address
info@ict.visionContact
+61 452 586382