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IKON Dealer Contact Management System

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Software Status:Active

About IKON Dealer Contact Management System

IKON Dealer Contact Management System is a cloud-based software from OPTIMUM INFO that supports manufacturers in improving franchise network development, field force management, and after-sales operations. It combines flexible cloud-based solutions, franchise network development tools, and performance change capabilities so users can effectively manage dealer relationships and improve their franchises. This software provides real-time data and insights for informed decision-making, simplifying communication channels within the network. Key capabilities: cloud-based management performance tracking dealer communication tools real-time insights franchise reporting Best for: manufacturers looking to improve their franchise network performance and manage dealer contacts efficiently.

IKON Dealer Contact Management System Details

Vendor
OPTIMUM INFO
Year Launched
2009
Location
3200 El Camino Real (Suite 120), Irvine, CA 92602
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Hindi.
Users
Network Operations Lead, Senior Manager, Dealer Development & Training, Senior Manager, National Network Development, Field Operations Manager, Dealer Performance Analyst, Franchise Network Manager, Regional Sales Manager, Corporate Strategy Analyst, Territory Manager, Field Contact Coordinator
Industries Served
Automotive, Powersports, Agricultural Equipment, Heavy Machinery, Marine, Commercial Vehicles, Industrial Equipment, Consumer Electronics (with dealer networks), Home Appliances, Recreational Vehicles
Tags
CRM, Field Service Management, Contact Management, Customer Relationship Management, IKON Dealer Contact Management System

IKON Dealer Contact Management System's In-App Market Place

Does IKON Dealer Contact Management System have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), NOK (kr), MXN (Mex$), SGD (S$)

Pros & Cons

  • Centralized Documentation: Eliminates scattered data by keeping dealer contact reports and action items in one place.
  • Seamless Integration: All menus and modules are interconnected, ensuring updates and deadlines are properly recorded.
  • User-Friendly & Streamlined: Simplifies report writing with standardized layouts and document attachment capabilities.
  • Cost-Effective Alternative: Provides a dynamic contact reporting solution at a lower cost compared to previous systems.
  • Improved Field Engagement: Designed to enhance communication and interaction within teams.
  • Customization & Quick Implementation: Offers flexibility in adapting to business needs with a fast setup process.
  • Limited Mobile Functionality: Could benefit from better optimization for mobile use.
  • Chart & Report Formatting Restrictions: Users must manually upload financial and KPI reports instead of auto-integrating them.
  • Small Writing Space in Reports: The document area could be expanded for easier navigation when drafting long reports.

IKON Dealer Contact Management System's Support Options

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