iliot logo

iliot

by INOVAR.TECH · Since 2018
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ActiveAvailable globallyCloud
Quick facts
VendorINOVAR.TECH
Year launched2018
StatusActive
LocationRua Rio Grande do Norte 1435, 708, Belo Horizonte, Minas Gerais 30130-138, BR
Countries servedGlobal
Languages1
Integrations3+
Free tier
Free trial
Contact salesYES

About iliot

ILIOT is a maintenance and service order management software from INOVAR.TECH that provides an intelligent approach to managing operations. It combines platform capabilities, solutions, and partner integration to help users manage billing effectively and simplify service orders. The system is designed to improve productivity and assist businesses in increasing their sales through an active maintenance management approach. With ILIOT, users can track and manage service requests more efficiently, leading to improved operational outcomes. Key capabilities: platform solutions partner integration billing agility service order management Best for: businesses that need effective maintenance and service order tracking.

Iliot by [INOVAR.TECH](http://INOVAR.TECH) is a comprehensive field service management software designed to optimize service delivery processes and improve field operations. The software enables businesses to efficiently dispatch field technicians, track service requests in real-time, and manage work orders from a centralized platform. With features like mobile app support, inventory management, and real-time reporting and analytics, iliot helps companies reduce operational costs, improve response times, and enhance customer satisfaction. The user interface of iliot is intuitive and user-friendly, making it easy for technicians and managers to navigate and utilize its features. The mobile app allows technicians to access job details, update service progress, and collect customer signatures on-site, reducing paperwork and improving service efficiency. The platform also includes customizable checklists and an interactive map for managing service plans and alerts. Iliot offers a range of functionalities and features that set it apart from its competitors. These include real-time tracking of service requests, inventory management, and detailed reporting and analytics. The software also supports competency management, job application management, and performance management, making it a versatile tool for various industries.

Pros & Cons

What users like
  • +1. Usable & App Access: The software is user-friendly and has excellent mobile app access.
  • +2. Good Support & Training: Users benefit from good after-sales contact and available training resources.
  • +3. Service & History Control: The software effectively manages pending services and provides access to equipment history.
What users flag
  • 1. No QR Asset Link: Direct asset connection via QR code scanning is currently missing.
  • 2. Visual Practicality & Highlighting: The visual presentation could be more practical, and key information needs to be highlighted more effectively.

Features

Key features

1. IoT Remote Hour Meter
Automatically updates the hour meter readings of machines like compressors and generators in real-time, eliminating manual checks and improving sales forecasting. This allows for proactive maintenance and better understanding of equipment usage.
2. Digital Work Order Management
Creates and manages work orders digitally with customizable checklists, ensuring quality and efficiency in service execution. This streamlines the entire work order process from creation to completion.
3. Maintenance Management with Alerts
Provides centralized and automated management of corrective, preventive, and predictive maintenance, including alerts for pending tasks. This helps prevent downtime and optimize maintenance schedules.
4. SLA Control
Monitors service level agreements (SLAs) and sends alerts before deadlines, ensuring timely service and customer satisfaction. This helps maintain service standards and improve customer relationships.
5. ERP Integration
Connects with existing ERP systems to streamline workflows and simplify management. This allows for seamless data flow between different business functions.
6. Management Dashboard
Offers detailed dashboards to track operations, monitor technician performance, and identify areas for improvement. This provides valuable insights into operational efficiency and helps in making data-driven decisions.

Additional features

1. Web + Mobile Platform
Provides access to the system from both web browsers and mobile devices, enabling complete management of maintenance and service orders from anywhere. This allows for real-time updates and efficient field team management.
2. Speed Up Billing
Streamlines the billing process by sending notifications as soon as service is completed, improving cash flow. This eliminates delays and accelerates revenue generation.
3. Service Orders
Manages service orders efficiently, from creation to completion, improving operational efficiency. This ensures all service requests are tracked and handled effectively.
4. IoT Remote Hour Meter
Automatically updates the hour meter readings of machines like compressors and generators in real-time, eliminating manual checks and improving sales forecasting.
5. ERP Integration
Connects with existing ERP systems to streamline workflows and simplify management.
6. Digital Work Order Management
Creates and manages work orders digitally with customizable checklists, ensuring quality and efficiency in service execution.
7. Maintenance Management with Alerts
Provides centralized and automated management of corrective, preventive, and predictive maintenance, including alerts for pending tasks.
8. SLA Control
Monitors service level agreements (SLAs) and sends alerts before deadlines, ensuring timely service and customer satisfaction.
9. Opening Calls
Easily logs and converts customer calls into work orders, maintaining control of operations and simplifying tracking.
10. Management Dashboard
Offers detailed dashboards to track operations, monitor technician performance, and identify areas for improvement.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
1
Interface languages
19
Billing currencies

Interface languages

Portuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇰🇷KRW🇹🇷TRY🇸🇪SEK🇨🇭CHF🇳🇴NOKKWD🇦🇪AED🇸🇦SAR

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