About Imoox
Imoox is a CRM software from Imoox designed for automating routine tasks and business processes of a company. It provides customer management, order management, and multi-language support (English, Russian, and Ukrainian) so businesses can efficiently handle their customer interactions and transactions. With features tailored to industry-specific needs, Imoox assists in accounting for customers, goods, and expenses. The platform also supports CRM system implementation, offering guidance throughout the process for effective integration into existing operations. Key capabilities: customer management order management multi-language support CRM implementation business process automation Best for: businesses that need to automate their workflow and manage customer relationships effectively.
Imoox is an integrated CRM and ERP platform designed to help businesses streamline and manage their operations in a unified environment. It caters to a range of industries including e-commerce, manufacturing, warehousing, and services by offering a modular and customizable system that supports sales management, customer relationship tracking, project oversight, billing, and financial processes. One of Imoox’s strengths is its flexible architecture, which allows companies to tailor workflows and add functionalities through an app marketplace, making it adaptable to specific business needs. The platform includes robust client and company management tools for organizing customer data and financial information, alongside multi-level support systems that facilitate efficient customer service across departments. It offers comprehensive project and task management features, enabling teams to track progress and assign responsibilities with ease. The sales module supports lead management through visual Kanban boards and list views, helping sales teams stay organized and focused. Imoox also automates billing and supports online payment processing, streamlining accounting functions and improving cash flow.
Pros & Cons
- +Combines CRM and ERP functions in one platform, eliminating the need for multiple tools.
- +Highly flexible and modular — can be tailored to fit small, medium, or large business operations.
- +Strong task and project management tools support team collaboration and accountability.
- +Offers detailed customer profiling and sales tracking for better marketing and retention strategies.
- +Integrates easily with various communication and business tools, enhancing operational efficiency.
- −The interface and documentation may primarily target Eastern European users, limiting accessibility for global users.
- −Deep customization often requires technical knowledge or third-party implementation support.
- −The platform’s wide range of features can be overwhelming for small businesses needing only basic CRM functions.
- −Advanced features and integrations may increase setup complexity and subscription cost.
- −Limited brand presence and user community compared to major global ERP providers.
Features
Key features
- CRM and ERP Combined
- Seamlessly integrates customer relationship management with enterprise resource planning.
- Modular & Customizable
- Flexible platform with customizable workflows and marketplace modules.
- Omnichannel Communication
- Supports social media, messengers, IP telephony integration.
- Automated Billing & Payments
- Automatic accounting with electronic control and online payment processing.
- Client Self-Service Portal
- Clients can interact with tasks, transactions, and documents online.
Additional features
- Time Tracking
- Tracks task time and calculates employee wages.
- Customer & Company Management
- Maintains detailed client and company records.
- Support System
- Multi-level customer support with departmental organization.
- Project & Task Management
- Manages strategic projects with phased tasks.
- Goal Setting
- Plans sales goals, tracks transactions and income.
- Communication Tools
- Group and personal chats for internal and client communications.
- Knowledge Base
- Organized, searchable information repository for employees.
- Document Management
- Archives company and client documents securely.
Pricing
Monthly plans
Team
USD 8
Enterprise
USD 16
Countries & Languages
Interface languages
Billing currencies
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About Imoox
Imoox is a CRM software from Imoox designed for automating routine tasks and business processes of a company. It provides customer management, order management, and multi-language support (English, Russian, and Ukrainian) so businesses can efficiently handle their customer interactions and transactions. With features tailored to industry-specific needs, Imoox assists in accounting for customers, goods, and expenses. The platform also supports CRM system implementation, offering guidance throughout the process for effective integration into existing operations. Key capabilities: customer management order management multi-language support CRM implementation business process automation Best for: businesses that need to automate their workflow and manage customer relationships effectively.
Imoox Details
Imoox's In-App Market Place
Does Imoox have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Team
USD 8
Enterprise
USD 16
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Combines CRM and ERP functions in one platform, eliminating the need for multiple tools.
- Highly flexible and modular — can be tailored to fit small, medium, or large business operations.
- Strong task and project management tools support team collaboration and accountability.
- Offers detailed customer profiling and sales tracking for better marketing and retention strategies.
- Integrates easily with various communication and business tools, enhancing operational efficiency.
- The interface and documentation may primarily target Eastern European users, limiting accessibility for global users.
- Deep customization often requires technical knowledge or third-party implementation support.
- The platform’s wide range of features can be overwhelming for small businesses needing only basic CRM functions.
- Advanced features and integrations may increase setup complexity and subscription cost.
- Limited brand presence and user community compared to major global ERP providers.
Imoox's Support Options
Email Address
info@imoox.netImoox's Alternatives
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