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Incident Tracker

by Incident Tracker
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorIncident Tracker
Year launchedN/A
StatusActive
LocationN/A
Countries servedGlobal
Languages9
Integrations1+
Free tierN/A
Free trialYES
Contact salesYES

About Incident Tracker

INCIDENT TRACKER BY INCIDENT TRACKER is a streamlined incident management solution designed to help organizations record, monitor, and resolve operational incidents in a structured and efficient manner.

INCIDENT TRACKER BY INCIDENT TRACKER is a streamlined incident management solution designed to help organizations record, monitor, and resolve operational incidents in a structured and efficient manner. Developed by Incident Tracker, the platform focuses on simplifying the reporting process while maintaining accountability and transparency across teams. Its primary purpose is to centralize incident documentation, automate follow-up actions, and provide clear visibility into issue resolution progress. Key features typically include incident logging, task assignment, escalation workflows, audit trails, reporting dashboards, and configurable notification systems. Overall, INCIDENT TRACKER BY INCIDENT TRACKER provides a practical and efficient incident management solution suited to organizations seeking structured oversight and improved accountability.

Pros & Cons

Pros
  • It is actually affordable for small non-profits and libraries that usually get priced out of high-end software.
  • The interface is simple enough that even your least tech-savvy staff members can start reporting without a headache.
  • Having HIPAA compliance baked in means healthcare teams don't have to worry about legal data breaches.
  • You can ditch the messy filing cabinets by turning all your old paper forms into digital versions.
  • The setup is collaborative because their team actually helps you tailor the system to your specific field.
Cons
  • The website looks a bit dated, which might make some users wonder if the internal tech is current.
  • It seems very focused on US regulations like HIPAA and Clery, which might not help international users much.
  • You have to reach out for a quote instead of just seeing the pricing tiers clearly listed upfront.
  • The mobile experience isn't explicitly mentioned, leaving it unclear how well it works for guards on the move.
  • There are no mentions of "live chat" support, only phone extensions and a general email address.

Features

Key features

Microsoft Azure Hosting

The platform leverages Azure to ensure high-level data protection and HIPAA compliance for sensitive healthcare and government information.

Customizable Banned Patron List

Specifically designed for libraries, this tool includes photo attachments and historical tracking to manage site security effectively.

Clery Act Reporting

This specialized tool helps educational institutions automate and simplify the complex federal reporting requirements for campus safety.

Automated Workflows

The system manages the entire life cycle of a report from opening to closing by automatically routing tasks to the appropriate personnel.

Trending and Analytics

Users can generate visual data insights and search across specific date ranges to identify patterns for monthly or annual reviews.

Active Directory Integration

This feature allows government and business entities to sync their existing user databases for seamless login and access management.

Additional features

Microsoft Azure Hosting

Provides the industry’s highest security and data protection levels for all stored information.

HIPAA Certification

Ensures the platform meets federal standards for protecting private health information in medical settings.

Customizable Categories

Users can tailor the software to track specific types of incidents unique to their industry or organization.

Digitized Paper Forms

Converts traditional manual paperwork into searchable and easy-to-manage electronic formats.

Automated Email Alerts

Sends instant notifications to relevant staff members as soon as a new report is filed or updated.

Automated Workflows

Streamlines the movement of reports through various stages of approval and action.

Trending and Analytics

Offers tools to visualize data and find recurring issues within the organization.

Custom Statuses and Priorities

Allows administrators to label reports by urgency or current progress for better organization.

Banned Patron List

Maintains a visual and historical record of individuals who are restricted from a specific location.

Granular User Rights

Enables administrators to set different levels of access for every individual user in the system.

File and Photo Attachments

Supports adding visual evidence or supplementary documents directly to any incident report.

Audit History

Tracks every change or event related to a report to ensure accountability and transparency.

Reminders

Allows users to set notifications for important follow-ups on specific incident reports.

Clery Reporting Tool

Facilitates the specific data collection needed for university safety compliance.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
9
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇸🇬SGD🇭🇰HKD

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