About incident.io
Incident.io serves as a software system for teams coordinating activities across departments.
incident.io Details
Vendor
Pineapple Technology
Year Launched
2021
Location
19 W 24th St, Floor 8, New York, NY, United States, New York
Deployment
cloud, on premise, windows
Training Options
documentation, videos, live online, in person, demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean
Users
Administrator, IT Technician, Help Desk Analyst, Incident Manager.
Industries Served
Education, Healthcare, Government, Finance, Retail, Technology, Hospitality, Transportation
Tags
Incident Management, Incident Response, ChatOps, Automation, Runbooks, Playbooks, Status Updates, Analytics, Real-Time Collaboration, DevOps Integrations, Post-Incident Review.
incident.io's In-App Market Place
Does incident.io have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN ($), SEK (kr), SGD (S$), ZAR (R)
Pros & Cons
- Customizable incident classification and prioritization options
- Real-time incident tracking and status updates
- Detailed analytics and reporting features for performance evaluation and improvement efforts.
- Designed for fast, organised incident response with a focus on collaboration.
- Automation reduces manual steps and helps teams follow best practices.
- Pricing and detailed plan features are not publicly listed, so exact costs require direct contact.
- Teams may need onboarding and playbook setup before real value appears.
- Heavy reliance on chat platforms may not suit all communication cultures.
- Smaller organisations with rare incidents might find the full suite more than they need.
- Advanced integrations with internal systems may require configuration.
incident.io's Support Options
Email Address
info@incident.ioDocumentation
https://docs.incident.io/Community Forums
https://incident.io/community