About InfiBot
InfiBot is a chatbot software from NovelVox NA INC designed for customer service automation. It provides natural language processing, multi-channel support, and real-time analytics so businesses can efficiently manage customer inquiries and improve response times. InfiBot can be integrated with various platforms, enabling it to interact across websites, social media, and messaging apps, ensuring consistent communication. This solution also offers customizable templates to suit different business needs, allowing for tailored interactions. Key capabilities: natural language processing multi-channel support real-time analytics platform integration customizable templates Best for: businesses that need to automate customer support and improve engagement across multiple channels.
InfiBot Details
Vendor
NovelVox NA INC
Year Launched
2008
Location
United States Office 760 Old Roswell Road, Suite 392, Roswell, GA 30076
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English
Users
General Users, Customer Support Representatives, Sales Representatives
Industries Served
Banking & Finance, Credit Unions, Healthcare, Insurance, Governments, Telecom, Retail
Tags
Chatbot Software, InfiBot
InfiBot's In-App Market Place
Does InfiBot have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), BRL (R$), MXN ($)
Pros & Cons
- 1. Omnichannel Conversational AI: Offers a platform for building and deploying conversational AI chatbots across multiple channels (web chat, in-app, social, voice, video, SMS).
- 2. Pre-built Chatbots: Provides pre-built, business-optimized conversational AI chatbots with predefined intents and integrations for faster deployment.
- 3. Drag-and-Drop Designer: Offers an easy-to-use, visual interface for designing chatbot flows, making it accessible to non-technical users.
- 4. AI Engine Flexibility: Supports multiple NLP engines (Google Dialogflow, IBM Watson, Infibot NLP), giving users flexibility in choosing the best option for their needs.
- 5. Integration with Business Applications: Integrates with popular CRM, help desk, and other business applications (Salesforce, Zendesk, ServiceNow, etc.), enabling seamless data flow and automation.
- 6. Industry-Specific Solutions: Provides tailored solutions for various industries, including banking & finance, credit unions, healthcare, and retail.
- 7. Focus on Customer Experience: Emphasizes improving customer experience through personalized interactions, proactive service, and 24/7 availability.
- 8. Cost Savings: Claims to reduce caller wait times, costs, and automate a significant portion of customer requests.
- 9. Agent Assistance: Offers features to assist human agents, such as real-time language translation, sentiment analysis, and contextual agent transfers.
- 10. Cognitive Customer Profiler (CCP): Provides tools for creating hyper-personalized customer profiles and mapping customer journeys for targeted interactions.
- 11. Multilingual Support: Supports multiple languages, facilitating global customer support.
- 12. Fast Deployment: Emphasizes a fast deployment process, allowing businesses to go live quickly.
- 13. Partner Ecosystem: Highlights partnerships with various technology providers, suggesting a robust ecosystem.
- 14. Case Studies and Resources: Offers resources like case studies, white papers, and blog posts, demonstrating thought leadership and providing valuable information.
- 1. Complex Product Suite: The wide range of products and features could be overwhelming for some users, making it difficult to understand the core offerings and choose the right solutions.
- 2. Reliance on AI: While AI is a strength, over-reliance on it could be a concern if the AI's performance is not consistently accurate or if it struggles with complex or nuanced conversations. Human oversight might still be necessary.
- 3. Potential for Integration Challenges: While integrations are mentioned, the website could provide more specifics about the integration process and potential challenges. "Largest Library of Integrations" is a strong claim, but details are needed.
- 4. "80% of users agree..." statistic: While this is a good sentiment, the website would benefit from citing a source or explaining the methodology behind this claim.
- 5. Website Navigation Could Be Improved: The website's navigation could be more intuitive, making it easier for users to find the information they need.
- 6. "Delivering the best of AI + Human" Claim: While this is a good tagline, it's a bit generic. The website could benefit from more specific examples of how it combines AI and human interaction.
- 7. "Go live faster" claim: While speed is important, the website should also emphasize the quality of the chatbot experience and the importance of proper testing and training.
- 8. No Clear Mention of Human Handover: While agent assistance features are mentioned, the website doesn't explicitly state the availability of a "human handover" feature, which is crucial for handling complex customer issues.
InfiBot's Support Options
Contact
+1 928 864 5100Chatbot
Available